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Seeking for an opportunity for the post of DUTY MANAGER/Night Manager Position at your esteemed establishment, I am hereby expressing my interest and submitting my application with my Educational and professional qualifications with work experiences.
I hope this application will receive favorable consideration from your end and I am hoping for an early response.
Thank you for considering my application.
With Best Regards
The Residency Hotel - Chennai, IndiaRevenue ManagementOctober 2014 - August 2016 · 1 year and 11 months
Greet the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. ● Assists in VIP’s arrival departure in absence of guest relation officers. ● Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour. ● Checks on registration cards of arriving guests and ensures all information should be filled and correspondence attached with it. ● Gives an instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows ● Prepares and checks for VIP’s arrival and escorts guests to rooms. ● Co-ordinates with all departments concern in order to maintain Hotel operation smoothly. ● Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. ● Assists reception, business centre, cashier, concierge and bell captain during they are busy. ● Answers guests inquire, handle complaints and attend to the needs of the guests. ● Approves and sign for allowances, rebates etc., as required by Front Office Cashier. ● Authorizes charges to be made for late departures and/or compliments on them. ● Promotes and maintains good public relations. ● Motivates and maintains good staff relations. ● Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. ● Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, and shift leaders. ● Assigns and Approves Duty roster for all Front desk staffs.
Coral beach resort sharjah - Sharjah, United Arab EmiratesRevenue ManagementJune 2013 - June 2014 · 1 year and 1 month
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety ● Deal with customer complaints in a professional manner ● Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy managing budgets and financial plans as well as controlling expenditure. ● planning work schedules for individuals and teams; ● Carrying out inspections of property and services ensuring events and conferences run smoothly. ● Ensure all guest registrations are completed and correspond with “Opera” guest information. ● Monitor all reservation like guarantee the booking, attend the telephone, replay for the email etc. ● Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels ● Ensure that hotels are operated safely, at all times ● Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner ● Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings ● Co-ordinates with all departments concerned in order to maintain Front Office functions properly. ● Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift.
Guest Service Agent
Boutique 7 hotel & suites - Dubai, United Arab EmiratesRevenue ManagementJanuary 2011 - June 2013 · 2 years and 6 months
Front Office Supervisor
Rainbow hotel - Dubai, United Arab EmiratesFront Office receptionMay 2009 - December 2010 · 1 year and 8 months
Diploma in hotel management
Academy for management studies - Kochi, IndiaApril 2004 - March 2005
- Opera PMS