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Determinated, conscientious and self-motivated I am looking for new challenge.
Assistant Front Office Manager
Sheraton New Caledonia Deva Resort & Spa - Goro, New CaledoniaFront Office receptionSeptember 2017 - Now · 1 year and 5 months
180 Rooms, 2 Meeting rooms and 2 Restaurants Assisting Front Office Manager with administration work. Dealing with guests requests and complains. Encouraging team Member to evolve and grow in the company. Collaborating with all departments. Managing, supporting and supervising the team member. Providing guests feedback and setting up goals for improvement when need it. Being in charge of front office team member schedule. Introducing the hotel's policy, in charge of training new staff member.
The Bentley Hotel - London, United KingdomFront Office receptionAugust 2016 - August 2017 · 1 year and 1 month
63 Rooms and 3 meeting and event room Answering phone call, responding email, inserting new booking, updating reservation. Dealing with banking, Airline Crew Allowance, cashiering and accunt. Organizing schedule for the team, leading and helping team my team with their questions. Being in liaison with Housekeeping, maintenance and events. Being responsible for the health and safety hazard
The Nadler - London, United KingdomFront Office receptionNovember 2015 - August 2016 · 10 months
Taking care of our customers is our first priority, this boutique hotel offer to our guest a home. Showing facilities to guest, explaining our hotel regarding all the material that we have in the hotel. Taking care of the team members, safety for guest and for members of staff. Using a system like Brilliant. Make sure of a correct banking, drop.
Guest Team leader
Novotel - London, United KingdomFront Office receptionMay 2014 - November 2015 · 1 year and 7 months
Pre-opening and Opening Hotel - 202 rooms, 1 restaurant, 8 meeting room Helping in the opening of Novotel Brentfort Managing operations and supervised team members in shifts Introduced hotel policies and work tasks to the new team members Focusing on reservation, arrivals, integration, traces Processing of check in, check out with new tablet concept Reorganizing room reconciliation Managing payment Helping in restaurant to ensure good service Serving and taking order at the restaurant Welcoming guest during breakfast Met KPI
Novotel London West - London, United KingdomFront Office receptionDecember 2013 - May 2014 · 6 months
630 rooms, 2 restaurants, 32 meeting rooms Completing procedures when guests arrive and leave Responsibility of a cashier - Preparing bills and taking payments Participation in company’s targets Assisting guests with all requests to ensure the best possible comfort
Novotel Massy Palaiseau - Paris, FranceFront Office receptionMarch 2012 - December 2013 · 1 year and 11 months
Baccalaureate Vente section Europeenne
Lycée Florian Sceaux - Paris, FranceSeptember 2005 - June 2007
EnglishNative or fluent100%
FrenchNative or fluent100%
- Fidelio PMS
- First Aid
- Managment skills 1 training
- Microsoft office skills
- Micros POS
- Opera PMS