Jennifer Borda

Jennifer Borda

Assistant Front Office Manager at Sheraton New Caledonia Deva Resort & Spa
Lives in Goro, New Caledonia
over 6 months ago

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Determinated, conscientious and self-motivated I am looking for new challenge.

Experience

  • Assistant Front Office Manager

    Sheraton New Caledonia Deva Resort & Spa - Goro, New Caledonia

    Front Office reception
    September 2017 - Now · 1 year and 5 months

    180 Rooms, 2 Meeting rooms and 2 Restaurants Assisting Front Office Manager with administration work. Dealing with guests requests and complains. Encouraging team Member to evolve and grow in the company. Collaborating with all departments. Managing, supporting and supervising the team member. Providing guests feedback and setting up goals for improvement when need it. Being in charge of front office team member schedule. Introducing the hotel's policy, in charge of training new staff member.

  • Duty manager

    The Bentley Hotel - London, United Kingdom

    Front Office reception
    August 2016 - August 2017 · 1 year and 1 month

    63 Rooms and 3 meeting and event room Answering phone call, responding email, inserting new booking, updating reservation. Dealing with banking, Airline Crew Allowance, cashiering and accunt. Organizing schedule for the team, leading and helping team my team with their questions. Being in liaison with Housekeeping, maintenance and events. Being responsible for the health and safety hazard

  • Duty manager

    The Nadler - London, United Kingdom

    Front Office reception
    November 2015 - August 2016 · 10 months

    Taking care of our customers is our first priority, this boutique hotel offer to our guest a home. Showing facilities to guest, explaining our hotel regarding all the material that we have in the hotel. Taking care of the team members, safety for guest and for members of staff. Using a system like Brilliant. Make sure of a correct banking, drop.

  • Guest Team leader

    Novotel - London, United Kingdom

    Front Office reception
    May 2014 - November 2015 · 1 year and 7 months

    Pre-opening and Opening Hotel - 202 rooms, 1 restaurant, 8 meeting room Helping in the opening of Novotel Brentfort Managing operations and supervised team members in shifts Introduced hotel policies and work tasks to the new team members Focusing on reservation, arrivals, integration, traces Processing of check in, check out with new tablet concept Reorganizing room reconciliation Managing payment Helping in restaurant to ensure good service Serving and taking order at the restaurant Welcoming guest during breakfast Met KPI

  • Receptionist

    Novotel London West - London, United Kingdom

    Front Office reception
    December 2013 - May 2014 · 6 months

    630 rooms, 2 restaurants, 32 meeting rooms Completing procedures when guests arrive and leave Responsibility of a cashier - Preparing bills and taking payments Participation in company’s targets Assisting guests with all requests to ensure the best possible comfort

  • First Reception

    Novotel Massy Palaiseau - Paris, France

    Front Office reception
    March 2012 - December 2013 · 1 year and 11 months

Education

  • Baccalaureate Vente section Europeenne

    Lycée Florian Sceaux - Paris, France

    September 2005 - June 2007

Languages

  • English
    Native or fluent
    100%
  • French
    Native or fluent
    100%
  • Spanish
    Professional working
    60%

Skills

  • Brillant
  • Fidelio PMS
  • First Aid
  • Managment skills 1 training
  • Microsoft office skills
  • Micros POS
  • Opera PMS
Connections
Joy Bisicchia
Operations Manager at Forbury Roseate 5*
Mathieu Lombard
Adjoint Directeur des Opérations at SomnOO
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