Jennifer Linell

Jennifer Linell

Hospitality Guide Freelance at DMC
Lives in Copenhagen, Denmark
over 6 months ago

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I am a versatile, interested and enthusiastic Swede with a masters degree in Social Psychology and several years of hospitality related jobs under my belt. My goal is to resume a career in hospitality because of its dynamic nature and unique lifestyle that provides special experiences to guests globally.

Experience

  • Hospitality Guide Freelance

    DMC - Copenhagen, Denmark

    Hostess
    June 2018 - Now · 7 months

    Greeted and transferred cruise passengers travelling to and from Kastrup airport. Ensured their arrival to the cruise ships, hotels or other venues. Superior customer service and cultural sensitivity due to the international travellers with different needs and expectations. Ensured that disabled travelers had the assistance they required, Recommended local events and activities, handled administrative and practical tasks that may occur unexpectedly.

  • Host/Hostess

    Various - Malmö, Sweden

    Hostess
    April 2015 - August 2016 · 1 year and 5 months

    Served multiple customers in bar. Sold spirits, soft drinks, confectionery, cosmetics, tobacco and gift items. Optimal customer Service and tended to cash register with different currencies Handled enibriated passengers to maintain safety standards onboard and resolved difficult situations. Sold and served meals and beverages in bar and restaurant

  • Stewardess

    SJ AB - Malmö, Sweden

    Other
    March 2014 - August 2014 · 7 months

    Ensured passengers safety, sold and controlled tickets. Upsold and served in bistro and first class. Handled difficult situations in regards to train delays, transfers or technical malfunction. Calmed and reassured aggressive or sick passengers, trained to take care of passengers with diabetes, train sickness and anxiety.

Education

  • Hospitality

    Copenhagen Hospitality College - Copenhagen, Denmark

    May 2017 - Now

    Customer service, sustainable travels, local understanding, elementary German, wine knowledge and F&B, HACCP, hygiene, booking systems. Planned graduation in 2019 depending on internship length.

  • Master Degree in Social Psychology

    Lund University - Lund, Sweden

    August 1996 - January 1997

    Thesis on Charisma and Leadership

  • Bachelor of Liberal Arts

    Wellesley College USA - Boston, MA, United States

    August 1989 - May 1993

    Major in Sociology and Studio Art

Languages

  • Swedish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%

Skills

  • Crowd Management
  • First Aid/CPR
  • HACCP certified
  • Security awerness
  • Socialized & rehomed abused & neglected animals
  • WSET Certificate in Wines 2016/2017

Other

  • Volunteer

    Volunteer at various events in Copenhagen and its surroundings (anything from bug festivals, sport events , theatre to anti torture).
    Carpentry

Following
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