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Being enthusiastic and professional at work. I always try my best to achieve goals and have good relationships with my colleagues.
Housekeeping Trainee (Supervisor position)
Renaissance Zurich Hotel - Zürich, SwitzerlandHousekeepingFebruary 2014 - Now
- Inspect rooms, ensure the quality of cleanliness of guest rooms - Inventory control for minibar and inroom amenities - In charge of turn-down service
Front Desk Trainee
Sofitel Plaza Hanoi - Hanoi, VietnamFront Office receptionFebruary 2013 - May 2013
Front Desk Trainee Guest relations, check-in and check-out with Opera system, handling guest’s complains, upselling and understanding the hotel operations
Manager in Training
Hotel and Tourism Management Institute - Sörenberg, Flühli, SwitzerlandAdministration & GeneralAugust 2012 - January 2013
Diploma for Manager in Training in Hotel Management Working as a management trainee in various departments including: -Restaurant, -Coffee Shop, -Housekeeping, -Kitchen, -Front Office Also, an Event Assistant to guide students throughout various events.
Food and Beverage Trainee
Lotus Restaurant - Brunnen, Ingenbohl, SwitzerlandF&B serviceJuly 2011 - December 2011
Service A la carte practical internship. (Trained in taking orders, wine pouring, table setting, serving, restaurant operation, guest relation and guest complain).
HTMi, Hotel and Tourism Management Institute - Lucerne, SwitzerlandAugust 2013 - December 2013
VietnameseNative or fluent100%