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I am IT Support Specialist with 5 years experience on International School at Dubai. Easy to Learn, Working Hard and Patience at Work.
Raffles - Umm Suqeim, Dubai, United Arab EmiratesITNovember 2015 - Now · 3 years and 3 months
Provides network administration, includes installation and configuration of network printers, workstations for printers, assembly machines and telephones. • Creating Ticket Via Spiceworks • Troubleshooting Hardware, Software and Network. • Received telephone calls and emails from users on IT-related enquiries and trouble- reporting. • Set up projectors, sound system and computers for events and assemblies. • Arrange Laptop Trolley and iPad Trolley schedules and make sure that it is given to teachers on time. • Manage apple devices (iPad, apple TV) via iOS Server • Creating User Account and Resetting/Unlocked Password through Active Directory. • Capture and Deploy Image using Network Image (Windows 10) • Cartridges management & Inventory. • Installations of network printer and maintenance (HP and Ricoh) • Cleaning and Changing Lamp of NEC Projector. • Manage all received deliveries and send Invoice through Accounts. • Changing Tape of Weekly/Monthly Back up • Monitor and maintain computer applications. • Handle Provide user support and technical issue resolution via email, phone and other electronic medium. • Install computer applications for new laptops/computers and provide reimaging. • Handle IP phones configuration, troubleshooting and configuration through telephony manager. 2 • Manage Active Directory (Add, Remove, Reset Passwords, Move Computer Name etc.). • Manage data files such as Inventories, deliveries and reports • Ensure all the assigned incidents are handled properly and timely • Preventive Maintenance of Server Room/IDF Room (Cleaning/ Network Connection)
Bachelor Degree Computer Engineer
Lyceum of the Philippines University - Batangas, PhilippinesJune 2005 - April 2012
- Hardware & Networking