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About me
Career Summary
Extensive operation experience in luxury hospitality business – Effective analyst, problem solver. Extensive expertise in all departments by handling all important position, in large city hotel up to 700 rooms as well in resort hotels.
Business acumen – Effective management of all financial tools, proficiency on P&L statement, established and monitored budget. Experienced on the Six Sigma methodology, Lean principles (maximize customer value while minimizing waste), Blue Ocean strategy. Created and managed my own unit.
People oriented – Able to guide and lead multi skills, cross functional teams in multicultural environment. Develop other with training. Adept at cultivating and environment that attracts and develops talent, fosters satisfaction and loyalty, and encourages ownership and employee engagementin the workplace
Experience
28 years and 10 months
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Pre-Opening General Manager
Hilton Hotel Tahiti - SAS Hotel Tahiti - French Polynesia
ManagementMay 2020 - Now · 3 years and 11 monthsHilton Hotel Tahiti - SAS Hotel Tahiti, French Polynesia www.hilton.com/en/hotels/ppthihh-hilton-hotel-tahiti First 5 stars hotel in Papeete. Mix city hotel & resort. Close to international airport, to city center and maritime port. Open on Novembre 15th, 2021. 200 rooms including suite & appartement. 3 restaurants, 2 bars. 750 Sqm banquet space. * In collaboration with owner, oversee the refurbishment of the premise. Implementation for official categorization by the local authority, including security and safety inspection. Implementation Hilton brand standards. * Establish F&B concept all outlets * Define the Sales & Marketing strategy. Introducing cluster remote S&M manager with local sister hotel. * Purchase all small operating equipment following brand standard and market trend. * Recruitment and coaching of all key employees. Cooperation with local authority and catering school to develop specific program. * Organized hotel grand opening / ribbon cutting events for Polynesian and local authority, owners, staff, management company executives.
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Pre opening General Manager
Hilton Hotel Tahiti - French Polynesia
ManagementMay 2020 - February 2022 · 1 year and 10 monthsFirst 5 stars hotel in Papeete. Mix city hotel & resort. Close to international airport, to city center and maritime port. Open on Novembre 15th, 2021. 200 rooms including suite & appartement. 3 restaurants, 2 bars. 750 Sqm banquet space. • In collaboration with owner, oversee the refurbishment of the premise. Implementation for official categorization by the local authority, including security and safety inspection. Implementation Hilton brand standards. • Establish F&B concept all outlets • Define the Sales & Marketing strategy. Introducing cluster remote S&M manager with local sister hotel. • Purchase all small operating equipment following brand standard and market trend. • Recruitment and coaching of all key employees. Cooperation with local authority and catering school to develop specific program. • Organized hotel grand opening / ribbon cutting events for Polynesian and local authority, owners, staff, management company executives.
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Pre-Opening General Manager
Renaissance Dhaka Gulshan - Bangladesh
ManagementNovember 2018 - February 2020 · 1 year and 4 monthsRenaissance Dhaka Gulshan, Bangladesh. https://www.marriott.com/hotels/travel/dacbr-renaissance-dhaka-gulshan-hotel/ First 100% Marriott hotel. City center hotel in the main Gulshan Avenue. 211 rooms, 2 restaurants, 2 bars, one deli. Hotel opened on December 19th, 2019. * Coordination of the brand change from Courtyard to Renaissance. Close collaboration with interior designer and brand team. * Lead pre-opening activities including recruitment, staff training, brand implementation, security & safety, and revenue generating strategies * Assisted hotel owners with detailed and day-to-day operation information, to ensure contractual obligations are being met with management company * Managed large shipments of product and equipment
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Pre Opening General Manager
Marriott - Renaissance Gulshan Dhaka - Dhaka, Bangladesh
ManagementOctober 2018 - February 2020 · 1 year and 5 monthsFirst 100% Marriott hotel. City center hotel in the main Gulshan Avenue. 211 rooms, 2 restaurants, 2 bars, one deli. Hotel opened on December 19th, 2019. • Coordination of the brand change from Courtyard to Renaissance. Close collaboration with interior designer and brand team. • Lead pre-opening activities including recruitment, staff training, brand implementation, security & safety, and revenue generating strategies • Assisted hotel owners with detailed and day-to-day operation information, to ensure contractual obligations are being met with management company • Managed large shipments of product and equipment
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General Manager
Starwood Hotels & Resorts Worldwide, Inc. Le Meridien Bora Bora - Bora Bora, French Polynesia
ManagementNovember 2015 - October 2018 · 3 yearsResort hotel on the Bora Bora motu, with 98 rooms, in charge of the Sea Turtle sanctuary. • Working on regain staff confidence with hotel leaders • From 2015 to 2017 : Hotelpar +28%, ADR +23%, Ebita +119%. • Establish relationship with new owner starting Jan 2017 • Develop new sales & marketing strategy including new sales team by complexing with St Regis Bora Bora • Revamp the F&B offer with introduction of Theme Night and Wine Tasting. • Increase guest satisfaction, integration of Guest Voice metric from Marriott
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Hotel Manager
The Westin Gurgaon - India Gate, New Delhi, India
ManagementJanuary 2014 - September 2015 · 1 year and 9 monthsThe Westin Gurgaon New Delhi, India. https://www.marriott.com/hotels/travel/delwi-the-westin-gurgaon-new-delhi/ In charge of full hotel operation, 313 deluxe room including club room and suite. Large banquet space, 3 thematic restaurants, Spa. F&B, Rooms, Engineering, Security department reported to me directly. * Set-out beauty salon extension, 167 Sq meter - Open 5 new banquet room including Tangent * Open with success a High Energy Bar in last quarter 2014. * Higher GOP performance in 2015 Starwood India
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Resort Hotel Manager
The Westin Sohna Resort & Spa - Sohna, India
ManagementJune 2011 - December 2013 · 2 years and 7 monthsThe Westin Sohna Resort & Spa / Sohna Gurgaon, India. https://www.marriott.com/hotels/travel/delsw-the-westin-sohna-resort-and-spa/ Manage 5 stars deluxe resort hotel located at 50 km of New Delhi, 97 villas and rooms spread out on 34 acres. 3 restaurants, 6 Spa treatment rooms, 600 m2 banquet room. * Positioning The Westin Sohna as the best resort in Haryana region witch result at several local and International award received including Luxury Wedding destination by World Luxury Hotel Award 2013. Won best 2013 Spa Resort by Asia Spa magazine. * Reduce payroll with restructuration of several departments by developing multi skilling to increase productivity * Develop Indian Wedding market with the concept exclusive resort (2 nights, 3 days), resulted of 6% of hotel yearly available rooms, 20000 covers and $600k revenue. * Conducted major engineering and maintenance improvement across the resort. Developed new long term project. Both in conjunction with owner project team.
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Director Operational Innovation
Black Belt; The Westin Palace Madrid & Starwood Regional Office - Spain
ManagementMay 2008 - May 2011 · 3 years and 1 monthThe Westin Palace Madrid & Starwood Regional Office, Spain. www.westinpalacemadrid.com/en Part of a regional Starwood Iberia team of 4 Black Belt, in charge of implementing projects and brand standards across the region, supporting hotels operation team. Projects implementation using 6 Sig Sigma tools at W Barcelona, Le Meridien Barcelona, Luxury Collection Alphonso XIII in Sevilla, Sheraton Porto, Sheraton Algarve * Develop and monitored contingency plan worth of 521k Euro at Westin Palace Madrid. Revised the Managerial software (Adaco) and POS software (Micros) to obtain daily F&B cost. ROI less than 12 months by changing 10 000 bulbs sustainable light bulbs with Philips. * Westin Palace Madrid: Worked on the new banquet facility extension on the ground level, including kitchen design. Refurbishment of the Cold Kitchen including design and work force follow up. * Implement new marketing focus for Wedding segment, using "fast track and Blue Ocean" Strategy. Organized of the first "Iberia Chefs Meet" and Tapas contest, successful press release.
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Food & Beverage Manager
Sheraton La Caleta - Tenerife, Spain
F&B ManagementJuly 2007 - April 2008 · 10 monthsSheraton La Caleta, Tenerife - Spain. www.sheratonlacaleta.com/en Oversaw the daily F&B Operation of the Sheraton located in the touristic area of Tenerife Island, 284 rooms, 5 restaurants & bars, banquet facility up to 500 guests. Team of 120 employees, 6.5 million EurosF&B revenue. * Revamping the menus of all restaurant introducing menu engineering * Introduced weekly staff payroll cost.
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Managing Director
La Toque Blanche Catering - Sousse, Tunisia
ManagementMarch 2006 - June 2007 · 1 year and 5 monthsLa Toque Blanche Catering, Sousse - Tunisia Opening of the first deluxe French catering boutique in the second city of Tunisia. 4 staff, delicatessen and outside catering up to 100 covers. * Personal achievement or "dream coming true". * Design & cook special diet requirement.
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Resident Manager
Marco Polo & Hotel Jockey Club Sol Melia - Tunisia
ManagementJanuary 2000 - December 2005 · 6 years -
Assistant Food & Beverage director
Hyatt Regency La Manga Club - Cartagena, Spain
F&B ManagementJanuary 1998 - January 2000 · 2 years and 1 month -
Restaurant Manager
Hyatt Regency & Galleria - Dubai, United Arab Emirates
F&B ManagementJanuary 1995 - January 1998 · 3 years and 1 month
Education
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B.T.S. : « Brevet de Technicien Supérieur » Restauration
Le Touquet, France
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BTS
Ecole Hotelier le Touquet
September 1982 - June 1988CAP, BEP, BTH and BTS
Languages
3 languages
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French
Native or fluent
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English
Full professional
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Spanish
Full professional
Personal information
Nationalities
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French
Date of birth
May 08th 1967
Driving License
Yes
Skills
7 skills
- 6 sigma
- budget analysis
- Cost control
- Financial acumen
- Guest satisfaction
- Recruitement
- Team Building
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