Jerry Diamantatos

Jerry Diamantatos

Hotel Manager at Domes Noruz Chania Autograph Collection
Lives in Greece

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About me

Business Consulting. Value Creation. Change.

Storyteller - Engineering Experiences - EQ Drive - Luxury Administration - P&L Management

Greece. Qatar. United Arab Emirates. Netherlands. Italy. The World.

Adding value to businesses through dynamic management of human capital and resources.
Servant & Inclusive leadership style and people skills orientation.
Service Design Thinking (Guest Centric Journeys).
Re-inventing best practices, Lean 6σ, minimize waste.
Bringing environments to harmony.
Piano player.

Discover ~ Design ~ Deliver


11 years and 5 months

  • Hotel Manager

    Domes Noruz Chania Autograph Collection - Greece

    September 2019 - Now · 11 months

  • Operations Manager

    Sheraton Parco de' Medici - Rome, Italy

    November 2017 - August 2019 · 1 year and 10 months

    817 rooms, divided in 3 separate buildings Golf Course with Members Club 47 Meeting Rooms 8 Food & Beverage Outlets 55%/45% Rooms-F&B revenue split Leading Michelin Star Guest Chef dinners Assisting in strategy followed in between structures Overseeing all aspects of daily operations in Rooms and F&B Division Optimizing logistics between the structures for better performance “Deployment Coach” for the integration between Marriott & Starwood ( incl CUTOVER ) Variable Costs management Liaise with Sales department for maximizing carrying capacity and potential revenue of venues Identifying & Developing talent OS&E: identifying needs, liaise with departments, purchasing, distribute Project Management (A-Z mentality) Change Management: Introducing new ways of approach, business culture, ethics

  • Master's in Business Administration

    Hotelschool The Hague - Amsterdam, Netherlands

    August 2016 - October 2017 · 1 year and 3 months

    Business Strategy. Business Model Innovation (BMI). Organizational Behavior, Design. Change Management. Financial Decisions. Audit. Service Excellence Framework (Achieving Customer Delight). Holistic Experience Design. Service Design Thinking. Business Projects: BONI Supermarket - Defining Strategic Outlook Rochdale (Housing Corporation) - Audit & Service Excellence Framework Amsterdam Arena Stadium - Holistic Experience Design

  • Restaurant Manager (Deputy General Manager)

    OKKU Dubai - Dubai, United Arab Emirates

    January 2014 - November 2015 · 1 year and 11 months

    Promoted from Asst. Manager on October 2014 Luxury Japanese fine dining multi awarded venue (Avg Chk Gst 170$) Managing, Directing & Handling 50+ staff, 250+ covers (2 service periods: lunch & dinner) New Menu development, layout & design (menu psychology implementation) Monthly Sales Analysis from Sales mix Drive incentive programs for upselling through menu engineering Operational planning (introduce new sequence of service, training plans) Inspiring & Coaching individuals Performing accounting duties (service period cash ups, invoicing, receivable-payable) Interviewing and assessing potential new staff members Knowledge of MICROS software set up (9300 & 9700) Outside catering planning “Okku@Home” (inclusive but not limited to: Villas, Yachts, Festivals, Events) Optimizing booking management procedures and table mix for revenue increase Guest relations & guest profiling management scheme: Divide guest profiles between VIPS, big spenders, order preferences Putting together maintenance lists, follow ups, communication with contractors Coordinating suppliers and cost prices & deals for food, beverage and equipment (tableware, OS&E) Continuous competition check and analysis according to location, target market, cuisine, service styles Marketing planning including social media management, newsletters & coordinating marketed material Venue Awarded as “Favourite Japanese Restaurant” for years 2014 & 2015-What’s On Awards (guest voting) as an addition to 30 other awards up to date Shortlisted “Restaurant Manager of the Year 2015” at the Cateter Awards

  • Bar / Restaurant Supervisor (Acting Outlet Manager)

    Kempinski Residences & Suites Doha - Doha, Qatar

    F&B service
    January 2012 - November 2013 · 1 year and 11 months

    Re-inventing the bar/restaurant concept by implementing optimized service techniques Establishing practical yet efficient and productive sequence of service Store management by P.A.R. stock implementation Introducing competitive signature sophisticated cocktails Design and implementation of monthly training plan and report P&L report analysis and justification Exceeding monthly budgeting by proper menu engineering analysis Design of Budget-Vs-Actual-Vs-Forecast reports for efficient asset distribution

  • Restaurant Supervisor

    The Westin Resort Costa Navarino - Peloponnisos Dytiki Ellada ke Ionio, Greece

    F&B service
    April 2011 - November 2011 · 8 months

    Managing and organizing operations (1200 covers in breakfast operation) Leading & Guiding team of 35 persons On the job and session trainings Supplies and equipment ordering and forecasting Roster planning SERVQUAL assurance Service recoveries over complaints Efficient reservation management system Conduction of Performance Management Process reports

  • F&B Trainee Manager

    Aldemar Resorts - Heraklion, Greece

    F&B service
    May 2009 - October 2010 · 1 year and 6 months

    Communicating and ensuring goals set for departments Supervising and participating in banqueting operations Departmental menu designing Events management & Banquets set up-supervise-operate Restaurant & bar operational and administrative assistance Ensure that HACCP standards are held

  • F&B Intern

    Aldemar Resorts - Peloponnese, Greece

    F&B service
    June 2007 - October 2008 · 1 year and 5 months

    Trainee in all the food and beverage outlets during the internship. buffet restaurants, a la carte restaurants, bars, room service and purchasing department


  • Master's in Business Administration

    Hotelschool The Hague [ HSD ] - The Hague, Netherlands

    September 2016 - October 2017

  • Pg Cert, Restaurant Revenue Management

    eCornell | Online Learning by Cornell University

    March 2013 - November 2013

  • Bachelors in Hospitality, Tourism & Leisure Management

    London Metropolitan University - London, United Kingdom

    September 2006 - June 2010


4 languages

  • English

    Native or fluent

  • Greek

    Native or fluent

  • Italian

    Professional working

  • French

    Limited working

Personal information


  • Greek

Work Permits

  • European Union

Date of birth

September 27th 1988


14 skills

  • Brand Marketing
  • Bringing environments to harmony
  • Change management
  • Conceptualizing
  • Customer Delight
  • Engagement
  • Framing
  • Increasing Loyalty
  • Leading People
  • People Skills
  • Sales driven
  • Storytelling
  • Strategic Planning
  • Strategic thinking
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