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Adaptable hardworking person, eager to learn and who loves team work in multicultural work environments.
4 years and 3 months
front office supervisor
Shangri-La Hotel, At The Shard, London - London, United KingdomFront Office receptionMarch 2019 - Now · 11 months
- Monitor Front Office and Guest Relations performance to make sure standards are in place and guest’s expectations are met and exceeded; - Conducting One on One meetings with Team Members to ensure team satisfaction; - Support Guest Relations Manager on a daily basis; - Departmental trainer (assist and train new comers).
Service Associate - Reception and Guest Relations
Shangri-La Hotel, At The Shard, London - London, United KingdomFront Office receptionDecember 2017 - May 2019 · 1 year and 6 months
Guest Relations and Hostess
Belmond Reid's Palace - Madeirã, PortugalGuest RelationsOctober 2015 - August 2016 · 11 months
Reservation Agent and Concierge
Claris Hotel Barcelona - Barcelona, SpainReservationsMarch 2015 - December 2015 · 11 months
Waitress and Bar attendant
Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian - San Sebastián, SpainF&B serviceFebruary 2014 - September 2014 · 8 months
Korea University Business schoolMarch 2017 - June 2017
Nova School of Business and Economics - Lisbon, PortugalSeptember 2016 - January 2018
Institute for Tourism Studies - IFT MacauJanuary 2015 - May 2015
ESHTE Escola Superior de Hotelaria e Turismo do Estoril [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Estoril, PortugalSeptember 2012 - December 2015
Native or fluent
- IT literate
- Microsoft Office