Jessica Gonçalves

Jessica Gonçalves

front office supervisor at Shangri-La Hotel, At The Shard, London
Lives in London, United Kingdom

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About me

Adaptable hardworking person, eager to learn and who loves team work in multicultural work environments.


4 years and 3 months

  • front office supervisor

    Shangri-La Hotel, At The Shard, London - London, United Kingdom

    Front Office reception
    March 2019 - Now · 11 months

    - Monitor Front Office and Guest Relations performance to make sure standards are in place and guest’s expectations are met and exceeded; - Conducting One on One meetings with Team Members to ensure team satisfaction; - Support Guest Relations Manager on a daily basis; - Departmental trainer (assist and train new comers).

  • Service Associate - Reception and Guest Relations

    Shangri-La Hotel, At The Shard, London - London, United Kingdom

    Front Office reception
    December 2017 - May 2019 · 1 year and 6 months

  • Guest Relations and Hostess

    Belmond Reid's Palace - Madeirã, Portugal

    Guest Relations
    October 2015 - August 2016 · 11 months

  • Reservation Agent and Concierge

    Claris Hotel Barcelona - Barcelona, Spain

    March 2015 - December 2015 · 11 months

  • Waitress and Bar attendant

    Hotel Maria Cristina, a Luxury Collection Hotel, San Sebastian - San Sebastián, Spain

    F&B service
    February 2014 - September 2014 · 8 months



4 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • Spanish

    Professional working

  • French


Personal information


  • Portuguese


3 skills

  • IT literate
  • Microsoft Office
  • Opera
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