Jessica Mueller

Jessica Mueller

Maître de Lounge - Intern at SWISS International Air Line Ltd.
Lives in Geneva, Switzerland
over 6 months ago

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I am...

- open minded
- customer oriented
- a team player
- conscientious
- flexible
- reliable

and have a passion for hospitality

Experience

  • Maître de Lounge - Intern

    SWISS International Air Line Ltd. - Geneva, Switzerland

    Other
    July 2014 - January 2015

    - Management of the three SWISS lounges in Geneva Airport (First Class/VIP, Senator, Business Class) - “Single point of contact” for the various providers - Control and improvement of the operations - Passenger handling and assistance

  • Intern

    TGP Consulting - London, United Kingdom

    Other
    June 2013 - November 2013

    - Support the consultants in the creation of new concepts for bars/restaurants - Marketing support and social media for some of their concepts - Research and market analysis (benchmark)

  • Trainee at the Château d'Ouchy restaurant

    Château d'Ouchy - Lausanne, Switzerland

    F&B service
    May 2012 - August 2012

    - Customer reception - Small banquets management

  • Operational departments' trainee

    Starling Hotel Lausanne - Saint-Sulpice, Switzerland

    Other
    September 2010 - May 2011

    - Front desk (reception and reservations) - Banquets preparation - Housekeeping and kitchen

  • Administrative clerk

    Zürich Insurance Company Ltd - Geneva, Switzerland

    Administration & General
    November 2008 - March 2009

    - Assistance in the restructuration of the client portfolio - Customer relationship

  • Sales & Marketing, Cost Control and Banquet & Conferences trainee

    Lausanne Palace & Spa - Lausanne, Switzerland

    Sales & Marketing
    August 2007 - September 2008

    Sales & Marketing (7 months) - Search for sponsors for the annual diary of the hotel - Organization of a golf event (sponsored by the Lausanne Palace & Spa) - Contacts with the media/journalists - Marketing strategy, set up and implementation of new flyers - Quality procedures (ISO) update for the department Cost Control department (5 months) Banquets and Conferences department (2 months)

Education

  • Bachelor of Science in International Hospitality Management

    Ecole hôtelière de Lausanne - Lausanne, Switzerland

    September 2011 - July 2014

  • Bachelor of Science in Business Economics

    School of Business and Engineering Vaud (HEIG-VD) - Yverdon-les-Bains, Switzerland

    August 2009 - August 2010

  • Certificate in Advanced English

    Eurocentres - Cambridge, United Kingdom

    March 2009 - June 2009

  • High school diploma in Economics

    High School (Gymnase de Nyon) - Nyon, Switzerland

    August 2004 - July 2007

Languages

  • French
    Native or fluent
    100%
  • English
    Full professional
    80%

Other

  • Other skills

    Other skills

Following
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