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Passion; Observe; Insist
Shangri-la - Hohhot, ChinaFront Office receptionMay 2014 - September 2014
Handling complains from guests; Showing special care to VIPs; Having courtesy call during shift; Conducting guests to the showroom; Preparing sort of programs; Reporting daily events to manager; Replying emails; Check-in customers and in-room check-in for VIPs.
Maison blanche - Paris, FranceF&B serviceAugust 2013 - January 2014
Delivering outstanding food service to customers Polishing cutlery and glasses in an efficient way Setting up the tables of French style Removing the plates of the table with one hand Keeping the back office clean during the whole service Servicing kinds of events, banquets
Da Bossi - Ningbo, ChinaF&B serviceJuly 2011 - September 2011
Delivering outstanding food service to customers Polishing cutlery and glasses in an efficient way Setting up the tables in nice looking Welcoming the guests with nice smile Taking orders from guests and advertising the menu for them Recommending wines to guests and servicing the wines Removing the plates of the table with one hand
IHTTI School of Hotel Management - Neuchâtel, SwitzerlandFebruary 2013 - June 2015
ChineseNative or fluent100%
- First Aid
- Microsoft Office