Jie Hui Ho

Jie Hui Ho

Sales and Marketing Manager at Mulligans
Lives in Johor Bahru, Malaysia

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About me

I am a Bachelor Degree holder in International Tourism and Event Management. For the past 5 years, I worked in International Resort in the Maldives and currently working in F&B fields in Johor Bahru, Malaysia. Throughout these years, I gain strong knowledge in using interpersonal skills and also able to work well independently or as a team. Easy going person with fast learning and fast adaptability skills which I firmly believe that I can be a good fit to your team.

Experience

13 years and 10 months

  • Sales and Marketing Manager

    Mulligans - Johor Bahru, Malaysia

    Sales
    January 2016 - Now · 8 years and 3 months

    Drive marketing strategies (menu changes, events flyer, membership card programs, discount, promotions etc) Develop knowledge in social media marketing and advertising, operating Facebook Business Pages to monitor customer feedbacks, altering brand images and reaching out to new target audiences Develop skills in organizing Events (Anniversary Party, St. Patrick’s Festival, Octoberfest, Corporate gathering, Birthday Party, Quiz night, Charity etc.) Increase knowledge in account’s works (Managing Sales Book, Cash Flows records and Bank Book records) Developed skills in administrative and HR Related works (Issue creditor’s cheque, in charge of Monthly Payroll (SQL) including EPF & SOCSO & EIS contributions) Work with media publisher to provide brand’s content for brand’s awareness

  • Resort Host

    Banyan Tree Hotels and Resorts - Maldives

    Host/Hostess
    July 2013 - June 2015 · 2 years

    Developed knowledge in OPERA system (Organize & prepare arrival & departure) Participating in up-selling excursions and facilities of the property to maximize sales Handling Key Inventory/Status according to hotel's procedures Handling daily cash transactions, daily FO cash floats, cash/credit card payment and process rebate check, Foreign Currency Exchange and guest’s bills in accordance to hotel's procedures Handling daily incoming and outgoing phone calls with company standards Handling guests complains and developed skills in providing personalized service Handling administrative works (Updating Guests satisfactory survey (GSS), Guests satisfactory index (GSI), preparing repeaters notifications, updating lost & found items sheet & menu translation menu) Developed effective commutating skills within FO teams and other departments Developed multitasking skills and able to complete tasks in a timely manner Developed skills to work under pressure and deal with big flows of guests Achieved to be "Star of the Month" & "Associate of the month of June 2014" Learned to take empowerment wisely in critical moment Assisting FOM in completing Month End Reports (Eg. Repeaters Reports, Overbooking Reports, Complimentary Upgrade Reports, Occupancy Reports etc) Assisting FOM in assigning Villas for arrivals & dealing with overbooking situation Developed skills in supervising & training team members & handling site inspection in absent of FOM Developed knowledge and skills in basic night audit operations

  • Guest Relation Officer Trainee

    Planhotel Hospitality Group - Resorts, Hotels and Spa - Maldives

    Guest Relations
    July 2009 - January 2013 · 3 years and 7 months

    Handling check in and checkout, develop skills in providing personalized service Developed knowledge in PROTEL reservation system Participated in organizing events like Ferragosto, Christmas/ New Year celebration Build up people skills, problem solving skills and team working skills

  • Corporate Travel Consultant

    Global Travel Pte - Singapore

    Travel Tour Operator
    July 2009 - December 2010 · 1 year and 6 months

    Participated in handling corporate clients account independently Developed knowledge in visa application and invoice processing Developed skills in reservation and corporate ticketing (Abacus Reservation System) Developed Co-ordination skills with airlines, travel insurance company, hotels and car rental Company Developed Effective telephone answering skills and email skills Developed skills in both working independently & working as a team

Education

  • Bachelor Degree in Tourism and Event Management

    IMI International Management Institute Switzerland - Lucerne, Switzerland

    July 2011 - June 2012

    • Obtained BA (Upper 2nd Class Honors) In International Tourism and Event Management from IMI University Centre, Luzern, Switzerland Certificates validated by M.M.U (Manchester Metropolitan University), United Kingdom Dissertation Topic – Travel Motivation of young Malaysians towards Ecotourism destinations

  • Diploma in Tourism Management

    Singapore Hotel and Tourism Education Centre (SHATEC) - Singapore

    July 2007 - July 2010

    Obtained Diploma in Tourism Management from SHATEC Institute, Singapore Obtained Overall GPA 3.45 / 4.00, B+ for Food & Beverage Services (Laboratory & Commercial Restaurants)

Languages

3 languages

  • English

    Native or fluent

  • Chinese

    Native or fluent

  • Malay

    Professional working

Personal information

Nationalities

  • Malaysian

Date of birth

October 25th 1988

Driving License

Yes

Skills

7 skills

  • Can work independently
  • Good management
  • microsof office
  • solve problems
  • Strong interpersonal
  • Tourism
  • Work team
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View more
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