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About me
I am a Bachelor Degree holder in International Tourism and Event Management. For the past 5 years, I worked in International Resort in the Maldives and currently working in F&B fields in Johor Bahru, Malaysia. Throughout these years, I gain strong knowledge in using interpersonal skills and also able to work well independently or as a team. Easy going person with fast learning and fast adaptability skills which I firmly believe that I can be a good fit to your team.
Experience
13 years and 10 months
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Sales and Marketing Manager
Mulligans - Johor Bahru, Malaysia
SalesJanuary 2016 - Now · 8 years and 3 monthsDrive marketing strategies (menu changes, events flyer, membership card programs, discount, promotions etc) Develop knowledge in social media marketing and advertising, operating Facebook Business Pages to monitor customer feedbacks, altering brand images and reaching out to new target audiences Develop skills in organizing Events (Anniversary Party, St. Patrick’s Festival, Octoberfest, Corporate gathering, Birthday Party, Quiz night, Charity etc.) Increase knowledge in account’s works (Managing Sales Book, Cash Flows records and Bank Book records) Developed skills in administrative and HR Related works (Issue creditor’s cheque, in charge of Monthly Payroll (SQL) including EPF & SOCSO & EIS contributions) Work with media publisher to provide brand’s content for brand’s awareness
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Resort Host
Banyan Tree Hotels and Resorts - Maldives
Host/HostessJuly 2013 - June 2015 · 2 yearsDeveloped knowledge in OPERA system (Organize & prepare arrival & departure) Participating in up-selling excursions and facilities of the property to maximize sales Handling Key Inventory/Status according to hotel's procedures Handling daily cash transactions, daily FO cash floats, cash/credit card payment and process rebate check, Foreign Currency Exchange and guest’s bills in accordance to hotel's procedures Handling daily incoming and outgoing phone calls with company standards Handling guests complains and developed skills in providing personalized service Handling administrative works (Updating Guests satisfactory survey (GSS), Guests satisfactory index (GSI), preparing repeaters notifications, updating lost & found items sheet & menu translation menu) Developed effective commutating skills within FO teams and other departments Developed multitasking skills and able to complete tasks in a timely manner Developed skills to work under pressure and deal with big flows of guests Achieved to be "Star of the Month" & "Associate of the month of June 2014" Learned to take empowerment wisely in critical moment Assisting FOM in completing Month End Reports (Eg. Repeaters Reports, Overbooking Reports, Complimentary Upgrade Reports, Occupancy Reports etc) Assisting FOM in assigning Villas for arrivals & dealing with overbooking situation Developed skills in supervising & training team members & handling site inspection in absent of FOM Developed knowledge and skills in basic night audit operations
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Guest Relation Officer Trainee
Planhotel Hospitality Group - Resorts, Hotels and Spa - Maldives
Guest RelationsJuly 2009 - January 2013 · 3 years and 7 monthsHandling check in and checkout, develop skills in providing personalized service Developed knowledge in PROTEL reservation system Participated in organizing events like Ferragosto, Christmas/ New Year celebration Build up people skills, problem solving skills and team working skills
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Corporate Travel Consultant
Global Travel Pte - Singapore
Travel Tour OperatorJuly 2009 - December 2010 · 1 year and 6 monthsParticipated in handling corporate clients account independently Developed knowledge in visa application and invoice processing Developed skills in reservation and corporate ticketing (Abacus Reservation System) Developed Co-ordination skills with airlines, travel insurance company, hotels and car rental Company Developed Effective telephone answering skills and email skills Developed skills in both working independently & working as a team
Education
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Bachelor Degree in Tourism and Event Management
IMI International Management Institute Switzerland - Lucerne, Switzerland
July 2011 - June 2012• Obtained BA (Upper 2nd Class Honors) In International Tourism and Event Management from IMI University Centre, Luzern, Switzerland Certificates validated by M.M.U (Manchester Metropolitan University), United Kingdom Dissertation Topic – Travel Motivation of young Malaysians towards Ecotourism destinations
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Diploma in Tourism Management
Singapore Hotel and Tourism Education Centre (SHATEC) - Singapore
July 2007 - July 2010Obtained Diploma in Tourism Management from SHATEC Institute, Singapore Obtained Overall GPA 3.45 / 4.00, B+ for Food & Beverage Services (Laboratory & Commercial Restaurants)
Languages
3 languages
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English
Native or fluent
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Chinese
Native or fluent
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Malay
Professional working
Personal information
Nationalities
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Malaysian
Date of birth
October 25th 1988
Driving License
Yes
Skills
7 skills
- Can work independently
- Good management
- microsof office
- solve problems
- Strong interpersonal
- Tourism
- Work team
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