Jihad Cherian

Jihad Cherian

Sales Coordinator at Transmed Overseas Incorporated
Lives in Umm Al Quwain, United Arab Emirates
over 6 months ago

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To be an active team player in a challenging and learning environment, wherein my knowledge and experience add value to the organization whilst keeping my personal development goals sustained

Experience

  • Sales Coordinator

    Transmed Overseas Incorporated - Dubai, United Arab Emirates

    Sales & Marketing
    February 2017 - August 2018 · 1 year and 7 months

  • Customer Service Representative

    Cupola Teleservices (CTS) - Dubai, United Arab Emirates

    Customer Service
    July 2012 - January 2018 · 5 years and 7 months

    Job Skills (Shared Pool): Handling various campaigns like DIFC Courts, ENOC-EPPCO, Samsung, Intervid, Johnsons Controls, which total up to 30; catering to customer needs, classified as emergencies, queries or feedback; using the CRMs to file calls received; making reports as per requirements; follow up to ensure the customer has obtained required results, training new recruits & handling escalations. Jobs Skills (Citibank): Answering customer queries via telephone / email on a daily basis & updating the same in CSA portal, maintaining identification records of customers in an orderly manner, performing verification activities, raising mantis tickets for updating requests & to close company accounts, performing call backs to inquire on customer satisfaction ratings, performing card reissues, detecting potential fraud & performing steps as required. Job Skills (Epson): Answering calls & assisting as per inquiries, making follow up calls to those concerned and facilitating email activities on MOXIE channel, assisting customers to repair / fix devices, coordinating with service centers on delivery date of devices given by customers & enhancing promotional activities.

Education

  • Master in Tourism Management

    IGNOU (Overseas Center) - Sharjah, United Arab Emirates

    May 2013 - December 2015

  • Masters in Business Administration

    Birla Institute of Technology, International Centre (BITIC) - Ras Al-Khaimah, United Arab Emirates

    April 2009 - April 2011

    Human Resources

  • Masters in Business Administration

    Birla Institute of Technology, International Centre (BITIC) - Ras Al-Khaimah, United Arab Emirates

    April 2009 - April 2011

    Marketing

Languages

  • Malayalam
    Native or fluent
    100%
  • Hindi
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Telugu
    Professional working
    60%
  • Tamil
    Professional working
    60%
  • Arabic
    Notions
    20%

Skills

  • Analyzing
  • Effective time management
  • Good communication
  • Good customer service
  • Interpersonal Skill
  • judgment and decision making
Following
Wyndham Dubai Marina
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Dubai, United Arab Emirates
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