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ARAC Hotels & Resorts - Yanbu, Saudi ArabiaAdministration & GeneralJanuary 2012 - Now · 7 years and 1 month
Manage 176 room resorts with $5.5 million in annual revenue. Slashed losses in half within the first year, from $ 2M annual deficit to 1M Oversee all resort activities, including hiring and firing, supervising employees, and training staff of more than 90 employees. Increased room revenues by 15 percent year-to-year for 3 consecutive years. Developed and saw hotel-wide renovation project through to completion while staying within budget and time-frame. Empowered every employee to promptly to resolve issues and satisfy guests through the development of an employee operations manual to signed by all employees, defining company vision, policies, procedures and priorities.
Front Office Manager & Acting General Manager
Beit Zaman Hotel & Resort - Wadi Musa, JordanAdministration & GeneralFebruary 2008 - December 2011 · 3 years and 11 months
Actively assist in the leadership of all departments to ensure operational and financial goals set by the general manager are met or exceed expectations. Provide assistance in all operations of the hotel to aid, develop and help other departments’ heads and associates to reaching maximum potential operationally and financially. Continual monitor and support of F&B operations to adhere and maintain a food cost goal of no more than 35%. Manage front and back house operations to ensure optimal productivity while adhering all labor standard goals to maximize revenue potential. Foster and environment in which guests enjoy high levels of service and employees are motivated to deliver to performance.
ArabicNative or fluent100%
- Budgeting / Cost Control
- Goal attainment Inventory Management
- Performance reviews
- Policy Improvement
- Process optimization
- QUALITY ASSURANCE
- Staff development
- strategic planner
- Team Leadership
Dedicated hotel general manager with more than 8 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.