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My name is João and I have strong ambitions set for my future.
I have a degree in Hotel Management taken at Universidade Europeia in Lisbon.
I consider myself a very resilient person in the way that I work hard towards my goals and I never give up when facing challenging problems.
The Ritz-Carlton, Dubai International Financial Centre - Dubai, United Arab EmiratesReservationsNovember 2018 - Now · 1 month
HR Intern (Pre-Opening & Opening)
Renaissance Downtown Hotel, Dubai - Dubai, United Arab EmiratesHuman ResourcesAugust 2017 - February 2018 · 7 months
-Welcome of New Members -Training of New Members -Development of Training Programs -Evaluation of hotel associates -Report to Training Manager -Updating spreadsheets of important Training and HR data -Associate Calendar Planning (Activities, Holidays)
Front Office Trainee
The Albatroz Hotel - Cascais, PortugalFront Office receptionMay 2015 - August 2015 · 4 months
-Greet the guest on their arrival. -Politely confirm the details of guests with confirmed reservation. -Complete the registration formalities of the guest with confirmed reservations. -Check the availability of rooms in case of walk ins. -Assign rooms & call the bell boy to escort guests to their rooms. -Use upselling techniques to sell expensive rooms & also to promote other hotel services. -Coordinate room status updates with the house keeping department. -Notifying housekeeping of all check outs, late check outs, early check ins & special requests. -Process guest check out requests. -Post all the credit charges to the guest folios (bills).
Universidade Europeia - Hospitality and Tourism Management - Lisbon, PortugalSeptember 2015 - June 2018
Accomodation and F&B - Specialization in Hospitality
Universidade Europeia - Hospitality and Tourism Management - Lisbon, PortugalSeptember 2014 - June 2015
EnglishNative or fluent100%
PortugueseNative or fluent100%
- Detail oriented
- Digital marketing
- Human resource
- MS Office
- Revenue Managment
Portugal's First Hotel Summit - Delegate
One of the first delegates to participate in Portugal's Hotel Summit, which included presenting a solution for a challenge in less than 24 hours to key players from Portugal's hospitality industry,