João Martins

João Martins

Reservations Agent at The Ritz-Carlton, Dubai International Financial Centre
Lives in Dubai, United Arab Emirates
over 6 months ago

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My name is João and I have strong ambitions set for my future.

I have a degree in Hotel Management taken at Universidade Europeia in Lisbon.

I consider myself a very resilient person in the way that I work hard towards my goals and I never give up when facing challenging problems.

Experience

  • Reservations Agent

    The Ritz-Carlton, Dubai International Financial Centre - Dubai, United Arab Emirates

    Reservations
    November 2018 - Now · 1 month

  • HR Intern (Pre-Opening & Opening)

    Renaissance Downtown Hotel, Dubai - Dubai, United Arab Emirates

    Human Resources
    August 2017 - February 2018 · 7 months

    -Welcome of New Members -Training of New Members -Development of Training Programs -Evaluation of hotel associates -Report to Training Manager -Updating spreadsheets of important Training and HR data -Associate Calendar Planning (Activities, Holidays)

  • Front Office Trainee

    The Albatroz Hotel - Cascais, Portugal

    Front Office reception
    May 2015 - August 2015 · 4 months

    -Greet the guest on their arrival. -Politely confirm the details of guests with confirmed reservation. -Complete the registration formalities of the guest with confirmed reservations. -Check the availability of rooms in case of walk ins. -Assign rooms & call the bell boy to escort guests to their rooms. -Use upselling techniques to sell expensive rooms & also to promote other hotel services. -Coordinate room status updates with the house keeping department. -Notifying housekeeping of all check outs, late check outs, early check ins & special requests. -Process guest check out requests. -Post all the credit charges to the guest folios (bills).

Education

  • Hotel Management

    Universidade Europeia - Hospitality and Tourism Management - Lisbon, Portugal

    September 2015 - June 2018

  • Accomodation and F&B - Specialization in Hospitality

    Universidade Europeia - Hospitality and Tourism Management - Lisbon, Portugal

    September 2014 - June 2015

Languages

  • English
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Accountancy
  • Budgeting
  • Computer
  • Detail oriented
  • Digital marketing
  • Excel
  • Human resource
  • Management
  • MS Office
  • Opera
  • Revenue Managment
  • Sihot

Other

  • Portugal's First Hotel Summit - Delegate

    One of the first delegates to participate in Portugal's Hotel Summit, which included presenting a solution for a challenge in less than 24 hours to key players from Portugal's hospitality industry,

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