João Costa

João Costa

Reservation Agent at Penha Longa Hotel SPA & Golf Resort
Lives in Lisbon, Portugal
over 6 months ago

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Former student of Hotel management in Universidade Europeia. I've always been a person that likes to work as a team member since an young age, and it all begun when I started to play water polo. When I started my degree in hotel management I wanted to improve my skills and to choose an area in the hotel industry.
I've started doing an internship in the F&B area Tivoli Oriente-Tivoli hotels and resorts. After a little break from internships I decided to try another area of expertise and did an internship at the the Front Desk of Penha Longa-A Ritz-Carlton Hotel. Never putting aside my studies, did a little break on the internships, until the chance to embrace the Penha Longa team once again appears and started working in the reservations department. Now looking forward to finish my college degree and to embrace another experiences at the hospitality and tourism sector.

Experience

  • Group Reservations Coordinator

    Penha Longa Resort, a Ritz-Carlton Hotel - Lisbon, Portugal

    Other
    May 2018 - Now · 10 months

    Insert and update rooming list, preparation and follow up of group reservations

  • Reservation Agent

    Penha Longa Resort, a Ritz-Carlton Hotel - Sintra, Portugal

    Other
    March 2017 - Now · 1 year and 12 months

    As a reservation agent, my main job is costumer service via email and phone call. Helping the guests doing their reservations and planing their stays. Having as a function the periodic check of the extranets and preparation of the reservations before the guest arrivals.

  • Reservation Agent

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    Sales & Marketing
    March 2017 - Now · 1 year and 12 months

  • front desk trainee

    Penha Longa Hotel SPA & Golf Resort - Sintra, Portugal

    Front Office reception
    January 2016 - July 2016 · 7 months

Education

  • Hospitality Managment

    Universidade Europeia - Hospitality Management - Lisbon, Portugal

    September 2013 - July 2018

Languages

  • English
    Native or fluent
    100%
  • Portuguese
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • German
    Notions
    20%

Skills

  • Marsha
  • Mircosoft Office
  • Opera
  • Use opera
Connections
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