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Former student of Hotel management in Universidade Europeia. I've always been a person that likes to work as a team member since an young age, and it all begun when I started to play water polo. When I started my degree in hotel management I wanted to improve my skills and to choose an area in the hotel industry.
I've started doing an internship in the F&B area Tivoli Oriente-Tivoli hotels and resorts. After a little break from internships I decided to try another area of expertise and did an internship at the the Front Desk of Penha Longa-A Ritz-Carlton Hotel. Never putting aside my studies, did a little break on the internships, until the chance to embrace the Penha Longa team once again appears and started working in the reservations department. Now looking forward to finish my college degree and to embrace another experiences at the hospitality and tourism sector.
Group Reservations Coordinator
Penha Longa Resort, a Ritz-Carlton Hotel - Lisbon, PortugalOtherMay 2018 - Now · 10 months
Insert and update rooming list, preparation and follow up of group reservations
Penha Longa Resort, a Ritz-Carlton Hotel - Sintra, PortugalOtherMarch 2017 - Now · 1 year and 12 months
As a reservation agent, my main job is costumer service via email and phone call. Helping the guests doing their reservations and planing their stays. Having as a function the periodic check of the extranets and preparation of the reservations before the guest arrivals.
Penha Longa Hotel SPA & Golf Resort - Sintra, PortugalSales & MarketingMarch 2017 - Now · 1 year and 12 months
front desk trainee
Penha Longa Hotel SPA & Golf Resort - Sintra, PortugalFront Office receptionJanuary 2016 - July 2016 · 7 months
Universidade Europeia - Hospitality Management - Lisbon, PortugalSeptember 2013 - July 2018
EnglishNative or fluent100%
PortugueseNative or fluent100%
- Mircosoft Office
- Use opera