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About me
Stacy Joab, is a dedicated and determined business student. She joined INSEEC BUSINESS SCHOOL in 2016, to become the successful business woman she’s always dreamt to be. Thanks to her previous professional experiences, she became more responsible, independent, and self-conscious about how the business world works. She has now graduated from her Master’s degree in Luxury Brand Management, fine food and tourism, and is seeking a job opportunity in Reservations & Revenue Management in luxury hospitality.
Experience
4 years and 7 months
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Sales export assistant
LEBON International - Luxembourg City, Luxembourg
SalesMay 2021 - Now · 2 years and 11 months• Managing clients orders and samples request from Belgium, The Netherlands and Nordic countries • Following up on unpaid invoices. • Managing credit notes • Editing commercial statistics by geographical sector • Translating Marketing campaign from French to English
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Accounts Receivable Clerk
Radisson Collection Grand Place Hotel, Brussels - Brussels, Belgium
Finance & AccountingOctober 2019 - March 2020 · 6 monthsPrepared and controled groups and individual guest invoices. Insured a professional and friendly post experience to all guests by phone or email. Handled customer complaints and refund requests. Dealt with city ledgers aging including sending out reminders. Reconciled and controled the operation of the hotel’s bank accounts. Prepared all appropriate period closing reports and entries. Invoiced other hotel's of RHG for shared cost invoices for supplies
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Revenue management and reservations Trainee
Radisson Collection Grand Place Hotel, Brussels - Brussels, Belgium
Revenue ManagementMarch 2019 - September 2019 · 8 months• Created and managed daily reservations of a 282-room hotel • Main contact for past, present, future clients: guests request & complaints. • Entered and updated FIT/OTA reservations • Dealt with small group requests, corporate contracts, team rates. • Oversaw monthly budget and forecast
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Event production assistant
WE ARE THE FAIR - London, United Kingdom
EventJune 2018 - August 2018 · 3 monthsSourced and managed event suppliers for equipment Assist on the delivery of creative production Improved company’s social media presence. Updated company’s website with new testimonials. Dealt with noise complaints from residents Managed health and safety for events Regularly managed inventories of equipment owned
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Marketing Assistant
Cornucopia Events - London, United Kingdom
MarketingMay 2018 - June 2018 · 2 monthsSocial media manager
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Front Desk Receptionist
Sallés Hotels - Girona, Spain
ReceptionJune 2017 - August 2017 · 3 monthsWelcomed and received 40 to 50 clients per day, in Spanish, English and French. Organised reservations. Collaborated with all departments of the hotel to ensure a wonderful stay for every client. Dealt with customer complaints and handled positive client reviews
Education
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Msc Luxury Brand Management, fine food and tourism
INSEEC Business School - Lyon, France
September 2017 - August 2019Luxury hospitality Hotel resort and management Brand communication and advertising in a luxury context Marketing of luxury goods and services Hospitality budgeting Human resource management
Languages
3 languages
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English
Native or fluent
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French
Native or fluent
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Spanish
Professional working
Personal information
Nationalities
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French
Driving License
Yes
Skills
5 skills
- Ability to learn quickly
- Good communicator
- Good listener
- Taking inititiave
- Warm and welcoming
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