Joan Empleo Fernandez

Joan Empleo Fernandez

Catering and Events Executive at Park Rotana Hotel
Lives in Abu Dhabi, United Arab Emirates
over 6 months ago

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Productive, self-motivated and dedicated person to finish the job right on time. Proven leadership skills involving managing, developing and motivating the team to achieve company goals and objectives. 
Dedicated in maintaining high quality standard and support the mission and vision of the company. Well-experience in multi –tasking and also an out of the box thinker.

Experience

  • Catering and Events Executive

    Park Rotana Hotel - Abu Dhabi, United Arab Emirates

    Catering
    March 2014 - Now · 4 years and 10 months

     Maximize revenue opportunities in the areas of conferences and private events by driving sales leads and increasing conversions.  Managing Opera System for the accurate number, company booking, dates and events status. Achieved sales data revenue targets.  Ensure that all events run smoothly in accordance with specifications.  Arrange contracts and applicable paperwork, coordinate with the entire department in the hotel and resolve any matters to guarantee quality product delivery and customer satisfaction.  Personalized follow-up and sustain clients relationship.  Perform hotel show-around and site inspection to promote and sell the services.  Organize operation meetings to ensure key departments fully attentive of relevant details relating to catering, events and group bookings.  Welcoming customer upon arrival and introducing operational team in charge for smooth execution.  Perform general office duties and checking all supplies, updating clients’ record and mentoring cross trainees.  Execute a variety of administrative support tasks that are highly confidential and sensitive.

  • Guest Relation Officer - Pre-Opening

    GOLDEN SAVOY HOTEL - TURKEY - Bodrum, Turkey

    Front Office reception
    August 2013 - January 2014 · 6 months

     Planning and implementing standard operating system for the pre – opening staff.  Responsible in reservation and advertisement; telephone operator for enquiries.  Welcoming guests, checking them in the hotel and rendering exceptional customer service all throughout their stay.

  • EVENT SALES COORDINATOR & ADMINISTRATOR

    ONE ROCHESTER GROUP - SINGAPORE - Singapore

    Events
    August 2011 - August 2013 · 2 years and 1 month

     Responsible in reporting sales accounts and administrative requirements of the events.  Responds to client enquiries (email, phone, meeting) and administer event presentation for a bigger scope of account.  Responsible on sales target, monthly accounts and portfolios and year-end reporting.  Creates a comprehensive task list; develop the concept, ideas and design creatively to exceed client's expectation.  Conceptualize wedding themes, design, mood boards and on the day execution. Outsourcing events materials for theme social parties and wedding events. Forecasting reports of events and manpower for catering procedure.  Manage efficiently and effectively all administrative support for the event.

  • BANQUET CAPTAIN & ADMINISTRATOR

    SUNTEC SINGAPORE INTERNATIONAL CONVENTION and EXHIBITION CENTRE - Singapore

    F&B service
    November 2008 - August 2011 · 2 years and 10 months

    BANQUET CAPTAIN  Responsible in reporting sales accounts and administrative requirements of the events.  Provides service in a large-scale catering and corporate conference events; in-house and outside setting.  Responsible for the smooth implementation and execution of all banquet events.  Ensure guest satisfaction by identifying and responding their guests request and complains on a professional manner.  Coaching and mentoring Foreign Trainees. In-charge of orientation, briefing and supervision for the junior staffs.  Responsible on checking equipment, linens and beverage stocks if sufficient for the upcoming events ADMINISTRATOR  Arrange Event Orders and distribute to Banquet Department. Update the Management for the amended Event orders.  Responsible for forecasting and calling of the service partners, updating their details and preparing financial accounts.  Daily paper works filling, keeping daily records on expenses, budget and total cost allocation.  Monitors service partners and agents' activities and schedule/ staffing adherence

Education

  • Bachelor Degree In Hotel Restaurant Management

    San Sebastian College - Recoletos Manila - Manila, Philippines

    June 2004 - March 2008

    WORKING SCHOLAR (4 years - School Student Assistant) April 2004 – March 2008 HUMAN RESOURCES DEPARTMENT - SAN SEBASTIAN COLLEGE RECOLETOS MANILA

Languages

  • English
    Full professional
    80%

Skills

  • Events and Banquet
  • Events Management
  • Events Planning
Connections
John Ernest Ariate
International Food Cook at Noon & Kabab
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