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Experience
2 years and 10 months
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Rooms Division Management
1 Hotel South Beach - Miami Beach, FL, United States
Room Division ManagementDecember 2018 - December 2019 · 1 year and 1 month• Front Desk Agent and Rooms Controller - (Check-in, check-out, reservations, ability to upsell higher room types, meet guest needs when assigning rooms, constant communication with Revenue Mgmt. to maximize Hotel Revenue). • Front Desk Supervisor - (Guest issues management, Operations supervision, scheduling, distribute daily tasks to team members, train new staff). • Guest Relations Coordinator - (Ensure right communication within departments, Top VIP clients issues management, coordinate and distribute daily tasks to team members).
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Guest Relations Associate
ME Ibiza - Ibiza, Spain
Guest RelationsApril 2018 - October 2018 · 7 months• Supervise all departments’ Leading Hotels of the World Standards. • Problem solving. • VIP Guests Allocation. • Create unique experiences for guests.
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F&B Trainee
Hilton Prague Old Town - Prague, Czechia
F&B serviceJanuary 2017 - July 2017 · 7 months• A-la-carte and breakfast buffet service. • Bar Tender. • Basic Administration Knowledge.
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Front Desk Agent
Rosewood Mayakoba Playa Del Carmen - Europe
ReceptionJanuary 2015 - July 2015 · 7 months• Check-in and check-out. • Reservations. • Upselling.
Education
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Les Roches Marbella International School of Hotel Management - Marbella, Spain
August 2014 - December 2017
Languages
4 languages
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Catalan
Native or fluent
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Spanish
Native or fluent
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English
Native or fluent
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German
Limited working
Personal information
Nationalities
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Spanish
Skills
4 skills
- Internet & Email
- Micros
- MS Office
- Opera PMS
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