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Waitress and Bartender
Courtyard by Marriott Brussels - Brussels, BelgiumF&B serviceJanuary 2018 - Now · 11 months
Temporary job in the meantime as I am currently looking for fixed-term position abroad.
Communication & Event intern
Bureau Alsace Europe - Brussels, BelgiumCommunicationOctober 2017 - April 2018 · 7 months
The Representation of the Alsatian local, regional authorities and consular bodies to the European Union in Brussels. The Bureau Alsace Europe aims at making the Alsatian voice heard in the European institutions. It promotes and supports the Alsatian initiatives and projects to the European Union. Tasks: Welcoming guests, handling phone calls and set-up of meeting rooms Production and distribution of communication media supports ( press reviews...) Help in the organization of events such as cocktails, walking-dinner Price inquiry and negotiation Monitoring of European policies Administrative tasks Website maintenance http://www.bureau-alsace.eu/en/home_en/
Meeting & Events Sales Training EMEA
Radisson Hotel Group - Brussels, BelgiumSales & MarketingDecember 2016 - June 2017 · 7 months
This position provides support in the roll out of the brand new EMEA wide Meeting and Event Sales training. The role will have interaction with a wide variety of areas and handles many day-to-day tasks related to the sales training courses, travel logistics and project management. Key Responsibilities: - Be the touch point in EMEA for the delegates attending the various training courses , supporting 1500 Sales and M & E employees with any technical enquiries they may have for their online access to some of the course content - Support the Director Sales Training with the administration of the Sales & M & E Sales Training. - Liaise with administration support in Imparta who are our external training partner for this roll-out - Create and run management information in line with specifications outlined with Director of Sales Training. - General administrative support to the Sales training EMEA programmes
Marketing & Customer Service Intern
Apartment Barcelona - Barcelona, SpainSales & MarketingMarch 2016 - July 2016 · 6 months
Apartment Barcelona is a tourist apartment agency with more than 900 Barcelona apartments to rent for both short and long-term stays. From luxury apartments in Barcelona to studios, and from Ramblas apartments to beach apartments in Barcelona, we offer a large choice of accommodation in a wide variety of locations across the city. We now also have apartments in Costa Dorada, the Catalan Pyrenees and Costa Brava available to rent. http://www.apartmentbarcelona.com/en/ Tasks: - Responding to incoming client enquiries, mainly by e-mail and via phone - Assisting clients with check-ins/outs - Researching, writing and editing content for online publication - Creating content for social media, blogs, magazines and more - Translation of texts from English or Spanish to native language - Administrative tasks and providing general support to both customer service and marketing teams - Excellent writing and copywriting skills - Proficient use of Microsoft Office and good knowledge of the Internet - Organized, efficie
Shared Human Resources Trainee for Crowne Plaza & Hilton Brussels City
Crowne Plaza Brussels - Le Palace - Brussels, BelgiumHuman ResourcesJune 2015 - September 2015 · 4 months
Shared Human Resources Trainee for Hilton Brussels City as well. (Pandox acquisition) Scope of the position: - Help employees’ management. - Assist in administrative activities and practical organisations. Key responsibilities: - Be the contact person for the staff - Maintain the human resources information system and employee database - Communicate information between the departments - Motivate the employees - Team building - Welcome the new employees - Be the contact personal for the future trainees - Contact hospitality schools to recruit new trainees - Help in preparing the monthly salaries of the employees - Assist in all administrative duties of the Human Resources department - Help with organisation of event such as "Celebrate Service Week"
Waitress (student job)
Sheraton Brussels Airport Hotel & Conference Center - Brussels, BelgiumF&B serviceNovember 2014 - May 2015 · 7 months
Waitress at the Restaurant & Bar 'Gullivers' at the Sheraton airport in Brussels. (student job)
Mövenpick Hotels & Resort - Berlin, GermanyFront Office receptionJune 2014 - July 2014 · 2 months
- Process guest arrivals and departures, including all necessary payments - Handle and coordinate room assignments and pre-arrivals - Handle guests' concerns/complaints - Offer referral for services and handle requests for information - Handle and store luggage - Complete all items as listed on shift checklists. - Assist with the check-in and check-out of groups and tours - Assist other departments as required - Advise guest of any messages, mail, faxes, etc. received for them. - Communicate service and amenities of the hotel to guests.
Customer Service German Agent
Webhelp - Brussels, BelgiumOtherNovember 2012 - March 2013 · 5 months
Customer service for the brand ' Nestle', to be more specific for the machine ' Special-T' for the German speaking countries - Inbound call - Outbound call - Back Office Duties: -- deal directly with customers either by telephone or by e-mails -- respond promptly to customer inquiries -- handle and resolve customer complaints -- set up new customer accounts -- handling difficult cases with the delivery partner ' GLS'
Exception 2 - Brussels, BelgiumOtherJune 2012 - June 2013 · 1 year and 1 month
Hostesse at several events such as conferences etc as for example: Dolce La Hulpe in Brussels (mainly in English and German)
C & A (clothes brand) - Brussels, BelgiumOtherOctober 2011 - June 2012 · 9 months
Student job Duties: - Cashier - Handle the payment for any purchases. - Be attentive to customers’ needs. - Dealing with customer refunds. - Keeping the store tidy and clean - Responsible dealing with customer complaints. - Help customers find products they are looking for in the shop. - Arrange orders and deliveries of stock for customers. - Advise the customer of information relating to their purchase, such as its warranty or how to look after it. - Make the customer aware of any special offers. - Be aware of what all the customers in the shop are doing, to guard against shoplifting.
Hotel ' A la Cour d'Alsace ' - Obernai, FranceOtherFebruary 2011 - March 2012 · 1 year and 2 months
Internship: - Housekeeping department (a few days) - Restaurant (+/- 2 weeks) - Reception (+/- 2 weeks)
Master International Hospitality & Tourism Management
BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, LuxembourgSeptember 2016 - May 2018
Double degree diploma in Tourism Management (Master 1)
EUROAULA Tourism School Barcelona - Barcelona, SpainSeptember 2015 - June 2016
Accredited to University of Girona. Graduated. All courses and exams in Spanish.
Bachelor degree in Hospitality Management
BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, LuxembourgSeptember 2013 - May 2015
European baccalaureat majored languages, history & philosophy
European School of Woluwe II - Brussels, BelgiumSeptember 1996 - June 2009
FrenchNative or fluent100%
EnglishNative or fluent100%
- Hosting events
- Multi languages
- Open minded and flexible
- Willing to travel