Joanna Guth

Joanna Guth

Junior Business Developer at Supersec
Lives in Brussels, Belgium

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About me

LinkedIN Profile: https://www.linkedin.com/in/joanna-guth-2747b841/?profileId=ACoAAAjW1ngBkQ8ZFsrmM8CQOmNCYcmZ1hsgkuM

*** IMPORTANT: Having suffered a serious accident in 2022 and a long recovery, I am ready to go back to work. I took the opportunity to do some training (illustrator, photoshop) and some workshops in Paris in acting (French & English) in 2022. In 2023, I then pursued a 6 month full-time training in an Acting School in Brussels. This allowed me to improve my public speaking skills and and gain self-confidence. I’ve also taken the opportunity to travel. ***

Growing up in a multicultural environment has given me the opportunity to meet numerous people and discover different horizons. Highly motivated multilingual event, sales & marketing associate with extensive customer service. Dynamic, creative and outgoing professional with a proven record of building strong partnerships and relationships, managing events and with track record of driving increased sales. Through my background and my previous work experience, I have learned to work under pressure, to take initiative and to adapt easily.
I approach every new challenge with great enthusiasm and I am eager to learn.

*A strong interest in brands/start-ups within the music & event industry as well as the F&B sector *
' Some take risks, others seize the opportunity.'

Experience

8 years and 3 months

  • Junior Business Developer

    Supersec - Brussels, Belgium

    Sales
    January 2022 - July 2022 · 7 months

    Skills: Account Management · Business Development · Sales · Languages · Business-to-Business (B2B) https://supersec.com/

  • Consultant

    MySesame - Brussels, Belgium

    Sales
    September 2020 - December 2021 · 1 year and 4 months

    Food, Event, Marketing & Sales, identifying market opportunities, developing marketing & sales strategies, & planning. (PART-TIME) website: https://www.mysesame.be/

  • Customer Service Senior & Supervisor Agent FR, EN, DE & ES

    N-allo - Brussels, Belgium

    Customer Service
    October 2020 - September 2021 · 1 year

    Multilingual Call-Center agent at the COVID19 tracing and vaccination center in Brussels to fight the pandemic. Supervising and training agents, quality management. Temporary mission.Multilingual Call-Center agent at the COVID19 tracing and vaccination center in Brussels to fight the pandemic. Supervising and training agents, quality management. Temporary mission. Skills: Employee Training · Training Delivery · Customer Service · Outbound/Inbound call

  • Sales & Marketing Coordinator

    Hard Rock Cafe - Brussels, Belgium

    Sales
    May 2019 - March 2020 · 11 months

    MARKETING & SALES STRATEGY: -Practice the mission, values, mottos, culture and spirit of the company -Develop customers and market analysis -Create budget and detailed Action Plan -Follow-up the budget accordingly MARKETING DEVELOPMENT: -Increase brand image and visibility by putting in place a Marketing Strategy in accordance with the Hard Rock headquarters guidelines and local opportunities -Direct and oversee the planning, management and execution of Marketing, Advertising, Merchandising, PR campaigns and Events -Creation of all communication tools such as sales brochures, special offers, menus, invitations, posters, banners, bounce back coupons -Manage Digital Marketing - Hard Rock website, Social Media, email, newsletter, Reward Members program, display advertising -Impulse and maintain relation with Journalists, Bloggers and PR agencies -Organisation of major events (concerts, food truck festival, Brussels Summer Festival, Eat! Brussels Festival...) -Creation and follow-up of charity partnerships (Pink Ribbon, Fondation contre le cancer, Music for every child, Association Les Cailloux) SALES DEVELOPMENT: -Creation of new FITs, Tour Operators, Travel Agencies, Tour Guides and MICE contracts at national and international level -Participation to fairs, trade shows and road shows to develop our visibility and lead new contracts -Develop new offers with local partners to open up more to the market -Follow-up on current local and international partnerships -Pitch creation, negotiation plan -Build and strengthen a database of potential future clients to establish successful and trustful collaborations that generate meetings & events business -Coach, support and communicate with operational teams to create a tailor-made quote to each client -Review contracts with each client and adapt according to feedback -Full follow-up before/during/after each event -Use of salesforce.com for all reporting and sales follow-up

  • Waitress and Bartender

    Courtyard by Marriott Brussels - Brussels, Belgium

    Bar
    September 2018 - December 2018 · 4 months

    Temporary job in the meantime as I am currently looking for a fixed-term position abroad.

  • Communication & Event intern

    Bureau Alsace Europe - Brussels, Belgium

    Content & Communication
    October 2017 - April 2018 · 7 months

    The Representation of the Alsatian local, regional authorities and consular bodies to the European Union in Brussels. The Bureau Alsace Europe aims at making the Alsatian voice heard in the European institutions. It promotes and supports the Alsatian initiatives and projects to the European Union. Tasks: Welcoming guests, handling phone calls and set-up of meeting rooms Production and distribution of communication media supports ( press reviews...) Help in the organization of events such as cocktails, walking-dinner Price inquiry and negotiation Monitoring of European policies Administrative tasks Website maintenance http://www.bureau-alsace.eu/en/home_en/

  • Meeting & Events Sales Training EMEA

    Radisson Hotel Group - Brussels, Belgium

    Event
    December 2016 - June 2017 · 7 months

    This position provides support in the roll out of the brand new EMEA wide Meeting and Event Sales training. The role will have interaction with a wide variety of areas and handles many day-to-day tasks related to the sales training courses, travel logistics and project management. Key Responsibilities: - Be the touch point in EMEA for the delegates attending the various training courses , supporting 1500 Sales and M & E employees with any technical enquiries they may have for their online access to some of the course content - Support the Director Sales Training with the administration of the Sales & M & E Sales Training. - Liaise with administration support in Imparta who are our external training partner for this roll-out - Create and run management information in line with specifications outlined with Director of Sales Training. - General administrative support to the Sales training EMEA programmes

  • Marketing & Customer Service Intern

    Apartment Barcelona - Barcelona, Spain

    Customer Service
    March 2016 - July 2016 · 6 months

    Apartment Barcelona is a tourist apartment agency with more than 900 Barcelona apartments to rent for both short and long-term stays. From luxury apartments in Barcelona to studios, and from Ramblas apartments to beach apartments in Barcelona, we offer a large choice of accommodation in a wide variety of locations across the city. We now also have apartments in Costa Dorada, the Catalan Pyrenees and Costa Brava available to rent. http://www.apartmentbarcelona.com/en/ Tasks: - Responding to incoming client enquiries, mainly by e-mail and via phone - Assisting clients with check-ins/outs - Researching, writing and editing content for online publication - Creating content for social media, blogs, magazines and more - Translation of texts from English or Spanish to native language - Administrative tasks and providing general support to both customer service and marketing teams - Excellent writing and copywriting skills - Proficient use of Microsoft Office and good knowledge of the Internet - Organized, efficie

  • Shared Human Resources Trainee for Crowne Plaza & Hilton Brussels City

    DoubleTree by Hilton Brussels City - Brussels, Belgium

    Human Resources
    June 2015 - September 2015 · 4 months

    Shared Human Resources Trainee for Hilton Brussels City as well. (Pandox acquisition) Scope of the position: - Help employees’ management. - Assist in administrative activities and practical organisations. Key responsibilities: - Be the contact person for the staff - Maintain the human resources information system and employee database - Communicate information between the departments - Motivate the employees - Team building - Welcome the new employees - Be the contact personal for the future trainees - Contact hospitality schools to recruit new trainees - Help in preparing the monthly salaries of the employees - Assist in all administrative duties of the Human Resources department - Help with organisation of event such as "Celebrate Service Week"

  • Waitress (student job)

    Sheraton Brussels Airport Hotel - Brussels, Belgium

    F&B service
    November 2014 - May 2015 · 7 months

    Waitress at the Restaurant & Bar 'Gullivers' at the Sheraton airport in Brussels. (student job)

  • Front-Office Trainee

    Mövenpick Hotels & Resort - Berlin, Germany

    Reception
    June 2014 - July 2014 · 2 months

    - Process guest arrivals and departures, including all necessary payments - Handle and coordinate room assignments and pre-arrivals - Handle guests' concerns/complaints - Offer referral for services and handle requests for information - Handle and store luggage - Complete all items as listed on shift checklists. - Assist with the check-in and check-out of groups and tours - Assist other departments as required - Advise guest of any messages, mail, faxes, etc. received for them. - Communicate service and amenities of the hotel to guests.

  • Hostesse

    Exception 2 - Brussels, Belgium

    Other
    June 2012 - June 2013 · 1 year and 1 month

    Hostesse at several events such as conferences etc as for example: Dolce La Hulpe in Brussels (mainly in English and German)

  • Sales Assistant

    C & A (clothes brand) - Brussels, Belgium

    Sales
    October 2011 - June 2012 · 9 months

    Student job Duties: - Cashier - Handle the payment for any purchases. - Be attentive to customers’ needs. - Dealing with customer refunds. - Keeping the store tidy and clean - Responsible dealing with customer complaints. - Help customers find products they are looking for in the shop. - Arrange orders and deliveries of stock for customers. - Advise the customer of information relating to their purchase, such as its warranty or how to look after it. - Make the customer aware of any special offers. - Be aware of what all the customers in the shop are doing, to guard against shoplifting.

  • F&B Trainee

    Hotel ' A la Cour d'Alsace ' - Obernai, France

    F&B service
    February 2011 - March 2012 · 1 year and 2 months

    Internship: - Housekeeping department (a few days) - Restaurant (+/- 2 weeks) - Reception (+/- 2 weeks)

Education

  • Acting Workshop

    Cours Florent - Paris, France

    October 2022 - November 2022

    Acting Workshop in ENGLISH I was accepted in the school for September 2023

  • Master International Hospitality & Tourism Management

    BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, Luxembourg

    September 2016 - May 2018

    Graduated

  • Double degree diploma in Tourism Management (Master 1)

    EUROAULA Tourism School Barcelona - Barcelona, Spain

    September 2015 - June 2016

    Accredited to University of Girona. Graduated. All courses and exams in Spanish.

  • Bachelor degree in Hospitality Management

    BBI - Higher Education in International Hospitality & Tourism Management - Wiltz, Luxembourg

    September 2013 - May 2015

    Graduated.

  • European baccalaureat majored languages, history & philosophy

    European School of Woluwe II - Brussels, Belgium

    September 1996 - June 2009

Languages

5 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • German

    Full professional

  • Spanish

    Professional working

  • Italian

    Limited working

Personal information

Nationalities

  • Belgian

  • French

Date of birth

March 20th 1990

Driving License

Yes

Skills

12 skills

  • Account management
  • B2B
  • B2C
  • business developer
  • Event
  • Good customer service
  • Hosting events
  • Multi languages
  • Open minded and flexible
  • Sales
  • sales calls
  • Willing to travel

Additional Information

1 information shared

  • Other skills

    Other skills

Connections
Luiza Selisteanu
Cluster Assistant Sales Manager F&B at Hilton Hotels & Resorts
Carla Santos
Business Development Manager at On Travel Solutions
GIANCARLO PASTORE
Amministratore at CIPAS TM
View 36 connections
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