Joaquim Andre Claro

HUMAN RESOURCES MANAGER at The Montenotte Hotel
Lives in Dublin, Ireland

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About me

PROFESSIONAL PROFILE

Passionate, creative and proactive professional with over 10 years of extensive
hospitality and customer service experience.
My expertise stands between Human Resources best practises and Customer
Service Management.
I thrive in a fast paced, multicultural environment, where tight deadlines need to be
met.
Highly motivated individual who possess a proven ability to generate exceedingly
and effective ideas and solutions to achieve desired outcomes., ACHIEVEMENTS

* Guest speaker for GPTW & IHI on Talent Attraction and Retention 2019;
* Successfully completed a degree in Human Resources Management with NCI
2018;
* Nominated and Winner of Employee of The Quarter 2017;
* Part of the committee which made possible for The Marker Hotel to be
nominated a Great Place to work for three years in a row;
* Developed and maintained (on going) a great relationship with several
hospitality schools throughout Europe and US., AREAS OF EXPERTISE

* Recruitment;
* Employee Relations;

* Conflict Management;

* Training & Development;

* Labour Irish Law;

* Customer Service.

Experience

10 years and 9 months

  • HUMAN RESOURCES MANAGER

    The Montenotte Hotel - Cork, Ireland

    Human Resources
    January 2021 - Now · 3 years and 3 months

    * Assess gap analysis, contracts in place, payroll costs and all current strategies with the goal to implement best practises. * Identify skill gaps within the hotel and put a training plan in place to address those. * Ensure the hotel is compliant with statuary employment law. * Ensure all statutory health & safety training is up to date. * Ensure all health, safety & hygiene procedures are being implemented correctly and that all documentation is in place to show that they are being adhere to. * Ensured completion of projects in accordance with deadlines and agreed budgets. * Keep group employee handbook updated with changes in legislation.

  • ASSISTANT HUMAN RESOURCES MANAGER

    The Marker Hotel - Ireland

    Human Resources
    January 2019 - January 2021 · 2 years and 1 month

    * Assist all HOD's with recruitment and selection. * Review job chats and appraisals and developed and implemented new procedures and strategies to improve company's services. * Record and analyse weekly, monthly and annual statistics to improve ongoing performance. * Ensured completion of projects in accordance with deadlines and agreed budgets. * Assisted with and conducted investigation and disciplinary meetings.

  • Human Resources Administrator

    The Marker Hotel - Dublin, Ireland

    Human Resources
    February 2016 - January 2019 · 3 years

    - Leading Hotel of the World - www.lhw.com - Great Places to Work 2017 - www.greatplacetowork.ie - Great Places to Work 2018 - www.greatplacetowork.ie

  • HUMAN RESOURCES ADMINISTRATOR

    The Marker Hotel - Ireland

    Human Resources
    February 2016 - January 2019 · 3 years

    * Created and maintained employees database in company's framework; * Responsible for on boarding and orientation; * Responsible for recruitment, scheduling, development and communication for all flexible employees; * Responsible for the administration of new team members: o Offer letter; Contracts; Uniforms & name badges; locker no and starter pack. * Screening of line staff applications.

  • FRONT DESK SHIFT MANAGER

    The Marker Hotel - Ireland

    Room Division Management
    April 2015 - February 2016 · 11 months

    * Lead by example from the Front Desk; * Ensured guest feedback was acted upon in a timely manner; * Assisted in developing team members by monitoring performance; * Conduct internal LQA audits.

  • ASSISTANT NIGHT MANAGER

    The Marker Hotel - Ireland

    Secretary / Executive Assistant
    July 2013 - April 2015 · 1 year and 10 months

    * Delivered very high standards of customer service; * Management of security and complaint situations; * Handled office administration duties; * Conducted employee performance appraisals and assisted in team recruitment; * Organized and coordinated daily work assignments for team members;

Education

  • Conducting Investigations within the Workplace, Grievance and Disciplinary

    IBEC Dublin Dublin

  • Strategy and Practice, BA

    National College of Ireland Dublin

    September 2016 - June 2018

  • HRM

    NCI - National College of Ireland - Dublin, Ireland

    August 2016 - August 2018

  • HOSPITALITY MANAGEMENT

    e-Cornell University Dublin

    September 2014 - June 2015

Languages

3 languages

  • English

    Native or fluent

  • Portuguese

    Native or fluent

  • Italian

    Limited working

Personal information

Nationalities

  • Portuguese

Skills

4 skills

  • Front Office
  • Front Office Management
  • HRM
  • Human Resources
Connections
Mehri Collins
Placement, Career Manager and Management Trainer chez Swiss Hospitality Group (SHG)
Bruno Amado
General Manager chez Pacinos Restaurant, Bar & Venue / The Blind Pig Speakeasy
Following
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