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My name is Joel Almadén, I’ve always wanted to see the world from a different lens perspective and open to learn a variety of cultures. I have been in different countries. I am an outgoing person who enjoys meeting new people and I have a knack to cultivate myself about the world around me.
Marriott Hotels - Barcelona, SpainFront Office receptionJune 2017 - June 2018 · 1 year and 1 month
•Process up to 357 guest arrivals and departures per day and coordinate with other departments to ensure all VIP and special request are handled promptly. •Completed shift reports each day detailing reservations, check-ins/check-outs, charges and any other information requested by management. •Provided top- notch personalized service to guests as well as guaranteed absolute customer satisfaction by quickly resolving conflicts and issues to sustain a high-status reputation in the city. •Promptly responded to guest inquiries and telephone calls with clear communication and phone skill. •Assisted Supervisor with overseeing front desk operations in addition to offering training help to other front desk agents. •Served as backup to sales representative for coordinating with travel agencies and other connecting hotels to accurately organize reservations. •Greeted all guests with a smile and in a timely manner, following the protocol and generating of their stay a unique experience
Front Desk Agent
SB Hoteles - Barcelona, SpainFront Office receptionMay 2016 - June 2017 · 1 year and 2 months
•Process up to 262 guest arrivals and departures per day and coordinate with other departments to ensure all VIP and special request are handled promptly. •Completed shift reports each day detailing reservations, check-ins/check-outs, charges and any other information requested by management. •Provided top- notch service to guests and tourists as well as guaranteed absolute customer satisfaction by quickly resolving conflicts and issues to sustain a high-status reputation in the city. •Promptly responded to guest inquiries and telephone calls with clear communication and phone skill. •Assisted Supervisor with overseeing front desk operations in addition to offering training help to other front desk agents. •Served as backup to sales representative for coordinating with travel agencies and other connecting hotels to accurately organize reservations. •Greeted all guests with a smile and in a timely manner, following the protocol and generating of their stay a unique experience.
Food and Beverage Intern
Sonnenalp Hotel - Vail, CO, United StatesF&B serviceOctober 2014 - June 2015 · 9 months
•Deliver exceptional guest experience in hotel’s main outlets by taking orders, delivering food, and managing all guest request. •Assisted management with special projects, duty coverage, and volunteer for coverage of extra tables, and staying late to managing closing shift duties •Served as a banquet and room service waiter and provide prompt, courteous service handling the orders on time adapting and setting priorities depending of the necessities of the moment. •Served and managed up to 200 customers per shift, including celebrities, convention attendees, and tourists from all walks of life.
BC Tours - Barcelona, SpainCustomer ServiceMarch 2014 - January 2016 · 1 year and 12 months
•Worked for different cruise companies such as, Norwegian Cruises, Celebrity Cruises and Royal Caribbean, supporting and cooperating with them to ensure the service was effective and perfect, multi-tasking in different positions and functions. •Welcoming and leading cruise guests from the airport to the cruise terminal keeping control and meeting the deadline time to be in the harbor managing the possible troubles on the delay flights. •Coordinating the groups of guests, and leading them to the police station to obtain their visas and coaching them, translating, and providing clearly and concisely information to obtain their visa to board the ship. • Tour leading groups, gathering the appropriate information about the city and confidently speaking in public to provide the information to plan and arrange the activities during the day. • Handling up to 3000 persons per day to check- in,supporting and working well, cooperating and sharing the big volume of work with co-workers.
Front Desk and booking Internship
Eurostars Hotels - Barcelona, SpainFront Office receptionJuly 2013 - October 2013 · 4 months
•Managed guest arrivals, including processing payments,noting, and issuing room keys. •Collaborated with maintenance, housekeeping, and security to resolve requests and issues efficiently. •Greet and welcome all guests with a smile and professional conversation •Oversaw customer service issues and handled complaints or reported to management •Completed and helped Front office Manager to do their duties such a daily pick-up, historical occupation, demand occupation, RevPar, KPI's, and check the parity prices at internet •Handling and entering of reservations of all the extranets of the hotel such as Booking, Expedia, Hotelbeds, among others and control the commissions and prices.
Sales Department Internship
Fira Barcelona - Barcelona, SpainSales & MarketingFebruary 2013 - April 2013 · 3 months
•Managed large group accounts of 50+ clients and followed up during the pre, during and post congress or event their necessities. •Made presentations at tradeshows and fairs to obtain and close deals and increase the customer loyalty. •Participated organizing and providing the necessary elements for the expositors in events like Mobile World Congress, IBTM World, European Cardiology Congress and Construmat. •Control and inventory all our stock. •Control that in our webpage there was no errors and everything was usable for the clients. •Monitor and conduct a market research on competitors, in order to know who was in the best position in the market.
Internship as a Receptionist
HOTEL ALIMARA BARCELONA - Barcelona, SpainFront Office receptionSeptember 2012 - November 2012 · 3 months
• Learned how to handling the principal procedures of a reception as a check-in/check-out, rooms assignments and mainly duties • Learned how to provide a effective and detail oriented customer service to the guests, as well as how to answer properly the Phone calls. • Participated in the planning week menus for the restaurant and learned how to do up-selling and cross-selling optimizing the sales in the restaurants and front desk. • Learned in Overall how the Front desk department works.
Master's Degree in Digital Marketing & eCommerce
EAE Business School - Barcelona, SpainApril 2018 - Now
Master's Degree in Digital marketing and ecommerce management
Bachelor Degree in Tourism and Hotel Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainSeptember 2012 - September 2016
• Bachelor of Tourism and Hotel Management focused on: Marketing, F&B, Front Desk, Revenue Management and other important skills and subjects.
CatalanNative or fluent100%
SpanishNative or fluent100%
EnglishNative or fluent100%
- Anticipation of needs
- Email marketing
- Fidelio PMS
- Google AdWords
- Mac OS
- Marsha CRS
- Mobile Marketing
- MS Office
- Opera PMS
- Team Work Oriented
•Burton US Open 2015 March 2015
Control and help to organize the events.
•FIS Alpine Ski World Cup Championship Vail February 2015
Guide, help, and provide information to the tourist and the visitors.
•German House (Host of the German Ski Team) Vail February 2015
Guide, help, provide and assist in anything they need.
•Barcelona European Athletics 2010 July 2010
Control of Mass Media and Social Network.