Joel Almaden

Joel Almaden

Student from EAE Business School
Lives in Barcelona, Spain
over 6 months ago

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My name is Joel Almadén, I’ve always wanted to see the world from a different lens perspective and open to learn a variety of cultures. I have been in different countries. I am an outgoing person who enjoys meeting new people and I have a knack to cultivate myself about the world around me.

Experience

  • Front Desk

    Marriott Hotels - Barcelona, Spain

    Front Office reception
    June 2017 - June 2018 · 1 year and 1 month

    •Process up to 357 guest arrivals and departures per day and coordinate with other departments to ensure all VIP and special request are handled promptly. •Completed shift reports each day detailing reservations, check-ins/check-outs, charges and any other information requested by management. •Provided top- notch personalized service to guests as well as guaranteed absolute customer satisfaction by quickly resolving conflicts and issues to sustain a high-status reputation in the city. •Promptly responded to guest inquiries and telephone calls with clear communication and phone skill. •Assisted Supervisor with overseeing front desk operations in addition to offering training help to other front desk agents. •Served as backup to sales representative for coordinating with travel agencies and other connecting hotels to accurately organize reservations. •Greeted all guests with a smile and in a timely manner, following the protocol and generating of their stay a unique experience

  • Front Desk Agent

    SB Hoteles - Barcelona, Spain

    Front Office reception
    May 2016 - June 2017 · 1 year and 2 months

    •Process up to 262 guest arrivals and departures per day and coordinate with other departments to ensure all VIP and special request are handled promptly. •Completed shift reports each day detailing reservations, check-ins/check-outs, charges and any other information requested by management. •Provided top- notch service to guests and tourists as well as guaranteed absolute customer satisfaction by quickly resolving conflicts and issues to sustain a high-status reputation in the city. •Promptly responded to guest inquiries and telephone calls with clear communication and phone skill. •Assisted Supervisor with overseeing front desk operations in addition to offering training help to other front desk agents. •Served as backup to sales representative for coordinating with travel agencies and other connecting hotels to accurately organize reservations. •Greeted all guests with a smile and in a timely manner, following the protocol and generating of their stay a unique experience.

  • Food and Beverage Intern

    Sonnenalp Hotel - Vail, CO, United States

    F&B service
    October 2014 - June 2015 · 9 months

    •Deliver exceptional guest experience in hotel’s main outlets by taking orders, delivering food, and managing all guest request. •Assisted management with special projects, duty coverage, and volunteer for coverage of extra tables, and staying late to managing closing shift duties •Served as a banquet and room service waiter and provide prompt, courteous service handling the orders on time adapting and setting priorities depending of the necessities of the moment. •Served and managed up to 200 customers per shift, including celebrities, convention attendees, and tourists from all walks of life.

  • Guest service

    BC Tours - Barcelona, Spain

    Customer Service
    March 2014 - January 2016 · 1 year and 12 months

    •Worked for different cruise companies such as, Norwegian Cruises, Celebrity Cruises and Royal Caribbean, supporting and cooperating with them to ensure the service was effective and perfect, multi-tasking in different positions and functions. •Welcoming and leading cruise guests from the airport to the cruise terminal keeping control and meeting the deadline time to be in the harbor managing the possible troubles on the delay flights. •Coordinating the groups of guests, and leading them to the police station to obtain their visas and coaching them, translating, and providing clearly and concisely information to obtain their visa to board the ship. • Tour leading groups, gathering the appropriate information about the city and confidently speaking in public to provide the information to plan and arrange the activities during the day. • Handling up to 3000 persons per day to check- in,supporting and working well, cooperating and sharing the big volume of work with co-workers.

  • Front Desk and booking Internship

    Eurostars Hotels - Barcelona, Spain

    Front Office reception
    July 2013 - October 2013 · 4 months

    •Managed guest arrivals, including processing payments,noting, and issuing room keys. •Collaborated with maintenance, housekeeping, and security to resolve requests and issues efficiently. •Greet and welcome all guests with a smile and professional conversation •Oversaw customer service issues and handled complaints or reported to management •Completed and helped Front office Manager to do their duties such a daily pick-up, historical occupation, demand occupation, RevPar, KPI's, and check the parity prices at internet •Handling and entering of reservations of all the extranets of the hotel such as Booking, Expedia, Hotelbeds, among others and control the commissions and prices.

  • Sales Department Internship

    Fira Barcelona - Barcelona, Spain

    Sales & Marketing
    February 2013 - April 2013 · 3 months

    •Managed large group accounts of 50+ clients and followed up during the pre, during and post congress or event their necessities. •Made presentations at tradeshows and fairs to obtain and close deals and increase the customer loyalty. •Participated organizing and providing the necessary elements for the expositors in events like Mobile World Congress, IBTM World, European Cardiology Congress and Construmat. •Control and inventory all our stock. •Control that in our webpage there was no errors and everything was usable for the clients. •Monitor and conduct a market research on competitors, in order to know who was in the best position in the market.

  • Internship as a Receptionist

    HOTEL ALIMARA BARCELONA - Barcelona, Spain

    Front Office reception
    September 2012 - November 2012 · 3 months

    • Learned how to handling the principal procedures of a reception as a check-in/check-out, rooms assignments and mainly duties • Learned how to provide a effective and detail oriented customer service to the guests, as well as how to answer properly the Phone calls. • Participated in the planning week menus for the restaurant and learned how to do up-selling and cross-selling optimizing the sales in the restaurants and front desk. • Learned in Overall how the Front desk department works.

Education

  • Master's Degree in Digital Marketing & eCommerce

    EAE Business School - Barcelona, Spain

    April 2018 - Now

    Master's Degree in Digital marketing and ecommerce management

  • Bachelor Degree in Tourism and Hotel Management

    CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, Spain

    September 2012 - September 2016

    • Bachelor of Tourism and Hotel Management focused on: Marketing, F&B, Front Desk, Revenue Management and other important skills and subjects.

Languages

  • Catalan
    Native or fluent
    100%
  • Spanish
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • French
    Professional working
    60%
  • Korean
    Limited working
    40%

Skills

  • Anticipation of needs
  • CMS
  • CRS
  • Email marketing
  • Empathy
  • Fidelio PMS
  • Flexible
  • Google AdWords
  • Googleanalytics
  • Hospitality
  • Mac OS
  • Marketing
  • Marsha CRS
  • Mobile Marketing
  • MS Office
  • Multitask
  • Opera PMS
  • PMS
  • Reliable
  • SEM/SEO
  • Team Work Oriented

Other

  • VOLUNTEER EXPERIENCES

    •Burton US Open 2015 March 2015
    Control and help to organize the events.

    •FIS Alpine Ski World Cup Championship Vail February 2015
    Guide, help, and provide information to the tourist and the visitors.

    •German House (Host of the German Ski Team) Vail February 2015
    Guide, help, provide and assist in anything they need.

    •Barcelona European Athletics 2010 July 2010
    Control of Mass Media and Social Network.

Connections
Rajmilan Poudel
Hosco Partner Ambassador at hosco Ambassador Program
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Rares Ciuverca
Student from American Hotel Academy Romania
View 9 connections
Following
Hilton Barcelona
Barcelona, Spain
W Barcelona
Barcelona, Spain
The Barcelona EDITION
Barcelona, Spain
Other members
Sergi Llorente
Barcelona, Spain
Jordi Casals Catalan
Barcelona, Spain
Patricia Llovera
Barcelona, Spain
Ricard Doga
Barcelona, Spain
Víctor Juliá Vercet
Barcelona, Spain
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