Johan Lam

Johan Lam

Duty Manager at Shangri-La Hotel, At The Shard, London
Lives in London, United Kingdom

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About me

I have experience and theoretical capabilities to adapt and develop within the tourism industry. I have been influenced by Asian and European management techniques in order to have a more expansive judgement according to work ethics. I speak Cantonese , Mandarin and English which I think are essential as the Asian market is rapidly growing and according to the UNWTO Chinese tourists are the ones who are currently spending the most. I have good analytical skills and I am able to stay professional calm whilst being assertive. I will adapt to your organisation become a symbol of leadership to your company values and objectives. Please take a look at my profile if you are interested in integrating myself in your operations. Thank You for reading

Experience

15 years and 4 months

  • Duty Manager

    Shangri-La Hotel, At The Shard, London - London, United Kingdom

    Reception
    December 2019 - Now · 4 years and 4 months

    5 Star Forbes for 2020, Conde Neste Traveller Top Ten Readers Choice Award 2020, Travel and Leisure No 1 Hotel in London Award 2020. Integral part of the team for the successful climb from 60 to 25 on TripAdvisor Rankings. Opening and closing the hotel 3 times during the COVID 19 Pandemic.

  • Night Manager

    Grosvenor House Suites by Jumeirah Living - Jumeirah Group - London, United Kingdom

    Reception
    October 2018 - December 2019 · 1 year and 3 months

  • Receptionist

    Grosvenor House Suites by Jumeirah Living - Jumeirah Group - London, United Kingdom

    Reception
    September 2017 - October 2018 · 1 year and 2 months

    Main duties were to express high levels of personalised customer service and processing check in’s and outs and handling complaints. Colleague of Exceptional Value for Feb 18, No 1 for Sirius enrolments Jan 18 and Q1 2018 No 1 for Sirius enrolments. Sirius Champion for front office setting targets and helping hit goals. 4 Colleague of Exceptional Value Nominations.

  • Student Ambassador

    Les Roches Marbella International School of Hotel Management - Europe

    Other
    September 2016 - September 2018 · 2 years and 1 month

  • Student Ambassador

    Les Roches Marbella - Marbella, Spain

    Marketing
    August 2016 - August 2017 · 1 year and 1 month

    My role as student ambassador in Marbella is to represent the school during open days, be part of the promotional videos and act as a leading example for students in the school. Since leaving the school my role is to promote the “Les Roches Way of Life”

  • Accommodation Assisant

    Urban Sleep - Liverpool, United Kingdom

    Room Division Management
    June 2015 - August 2016 · 1 year and 3 months

    Duties Allocating Rooms for new students Arranging and maintained viewings for potential customers Successfully maintained post for internal and external Receptionist Duties , Answering calls and translations from Chinese to English Vice Versa Room inspector Dealing with guest inquiries and complaints about the facilities.

  • Student Ambassador

    Les Roches Jin Jiang International Hotel Management College - Shanghai, China

    Marketing
    January 2016 - July 2016 · 7 months

    Head of Class Delegates

  • Guest Service Associate

    Intercontinental London Park Lane - London, United Kingdom

    Guest Relations
    November 2014 - May 2015 · 7 months

    Intercontinental London Park Lane, London, United Kingdom High levels of customer service involved in this role in dealing with special requests from very particular guests. Switchboard operator, transferring calls to relevant departments and wake up calls.

  • Guest Relations Manager/ Duty Manager (Management Trainee)

    Crowne Plaza Science City Guangzhou - Guangzhou, China

    Guest Relations
    February 2014 - August 2014 · 7 months

    Crowne Plaza Science City Guangzhou, Guangzhou, China P.R.C Reported directly to EAM, main roles were to provide high levels of service to important guests, teach trainees English and help run day to day operations as a Duty Manager. During my time here I was appointed from an Assistant Manager to a Guest Relatio ns Manager which gave me a more specific role during my internship.

  • English Teacher

    他喜她喜幼儿园 - Shanghai, China

    Education
    October 2012 - December 2013 · 1 year and 3 months

    他喜她喜幼儿园 (Chinese Kindergarten), Shanghai, China Teaching native Chinese children English from ages 3 - 8. Illustrating teaching techniques which helped the children develop initiative and teamwork. This helped me become very patient and understanding with children.

  • English Language Teacher

    他喜她喜幼儿园 - Shanghai, China

    Education
    August 2012 - December 2013 · 1 year and 5 months

    Overall duties were to teach English to 3-6 Year old ESL(English as 2nd Language) Chinese Pupils. Key Achievements 1. Increased Children productivity level by 60% 2. Developed for 20/25 Children better confidence when speaking English. 3. Improved Pre-School Literacy for 16/25 Children Level by 70% 4.Improved Oral Speaking for 23/25 Children English by 80%

  • Litter Picker

    Biffa - Liverpool, United Kingdom

    Logistics
    June 2008 - August 2008 · 3 months

    Overall duties were to keep the Royal Birkdale golfing grounds(including fairways and stands) free of litter and rubbish. Key Achievements 1. Learn how to collectively work in a team and improve efficiency in cleaning one area by 40% 2. Improving communications between team members by 20%

  • Package Handler

    Mrs Lams Delicious Food Co Ltd - Liverpool, United Kingdom

    Administration
    January 2004 - August 2007 · 3 years and 8 months

    My Job was to Seal Boxes so that food products can be placed into them securely for shipping

Education

Languages

2 languages

  • English

    Native or fluent

  • Chinese

    Full professional

Personal information

Nationalities

  • British

Work Permits

  • China

  • Hong Kong

  • Switzerland

  • European Union

Date of birth

August 29th 1995

Driving License

Yes

Skills

5 skills

  • Communcation
  • crisis handling
  • Effective teamwork
  • Patient and calm
  • Work efficiently
Connections
GIANCARLO PASTORE
Amministratore at CIPAS TM
Sine Billy
Waiter/ Assistant Manager at Bocadillos
Timur Nugmanov
Front Office Supervisor at Sheraton Astana Hotel
View 45 connections
Following
Les Roches Marbella International School of Hotel Management Mandarin Oriental London
Mandarin Oriental London
London, United Kingdom
The Ascott Limited - UK
The Ascott Limited - UK
London, United Kingdom
Other members
Rares Ciuverca
Brașov, Romania
Sean Ralph
Salzburg, Austria
Nicole Tomamichel
Ticino, Switzerland
Mihai Lițoiu
Bucharest, Romania
Rafael Cantón Garcia
Andermatt, Switzerland
View more
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