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About me
I have experience and theoretical capabilities to adapt and develop within the tourism industry. I have been influenced by Asian and European management techniques in order to have a more expansive judgement according to work ethics. I speak Cantonese , Mandarin and English which I think are essential as the Asian market is rapidly growing and according to the UNWTO Chinese tourists are the ones who are currently spending the most. I have good analytical skills and I am able to stay professional calm whilst being assertive. I will adapt to your organisation become a symbol of leadership to your company values and objectives. Please take a look at my profile if you are interested in integrating myself in your operations. Thank You for reading
Experience
15 years and 4 months
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Duty Manager
Shangri-La Hotel, At The Shard, London - London, United Kingdom
ReceptionDecember 2019 - Now · 4 years and 4 months5 Star Forbes for 2020, Conde Neste Traveller Top Ten Readers Choice Award 2020, Travel and Leisure No 1 Hotel in London Award 2020. Integral part of the team for the successful climb from 60 to 25 on TripAdvisor Rankings. Opening and closing the hotel 3 times during the COVID 19 Pandemic.
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Night Manager
Grosvenor House Suites by Jumeirah Living - Jumeirah Group - London, United Kingdom
ReceptionOctober 2018 - December 2019 · 1 year and 3 months -
Receptionist
Grosvenor House Suites by Jumeirah Living - Jumeirah Group - London, United Kingdom
ReceptionSeptember 2017 - October 2018 · 1 year and 2 monthsMain duties were to express high levels of personalised customer service and processing check in’s and outs and handling complaints. Colleague of Exceptional Value for Feb 18, No 1 for Sirius enrolments Jan 18 and Q1 2018 No 1 for Sirius enrolments. Sirius Champion for front office setting targets and helping hit goals. 4 Colleague of Exceptional Value Nominations.
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Student Ambassador
Les Roches Marbella International School of Hotel Management - Europe
OtherSeptember 2016 - September 2018 · 2 years and 1 month -
Student Ambassador
Les Roches Marbella - Marbella, Spain
MarketingAugust 2016 - August 2017 · 1 year and 1 monthMy role as student ambassador in Marbella is to represent the school during open days, be part of the promotional videos and act as a leading example for students in the school. Since leaving the school my role is to promote the “Les Roches Way of Life”
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Accommodation Assisant
Urban Sleep - Liverpool, United Kingdom
Room Division ManagementJune 2015 - August 2016 · 1 year and 3 monthsDuties Allocating Rooms for new students Arranging and maintained viewings for potential customers Successfully maintained post for internal and external Receptionist Duties , Answering calls and translations from Chinese to English Vice Versa Room inspector Dealing with guest inquiries and complaints about the facilities.
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Student Ambassador
Les Roches Jin Jiang International Hotel Management College - Shanghai, China
MarketingJanuary 2016 - July 2016 · 7 monthsHead of Class Delegates
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Guest Service Associate
Intercontinental London Park Lane - London, United Kingdom
Guest RelationsNovember 2014 - May 2015 · 7 monthsIntercontinental London Park Lane, London, United Kingdom High levels of customer service involved in this role in dealing with special requests from very particular guests. Switchboard operator, transferring calls to relevant departments and wake up calls.
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Guest Relations Manager/ Duty Manager (Management Trainee)
Crowne Plaza Science City Guangzhou - Guangzhou, China
Guest RelationsFebruary 2014 - August 2014 · 7 monthsCrowne Plaza Science City Guangzhou, Guangzhou, China P.R.C Reported directly to EAM, main roles were to provide high levels of service to important guests, teach trainees English and help run day to day operations as a Duty Manager. During my time here I was appointed from an Assistant Manager to a Guest Relatio ns Manager which gave me a more specific role during my internship.
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English Teacher
他喜她喜幼儿园 - Shanghai, China
EducationOctober 2012 - December 2013 · 1 year and 3 months他喜她喜幼儿园 (Chinese Kindergarten), Shanghai, China Teaching native Chinese children English from ages 3 - 8. Illustrating teaching techniques which helped the children develop initiative and teamwork. This helped me become very patient and understanding with children.
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English Language Teacher
他喜她喜幼儿园 - Shanghai, China
EducationAugust 2012 - December 2013 · 1 year and 5 monthsOverall duties were to teach English to 3-6 Year old ESL(English as 2nd Language) Chinese Pupils. Key Achievements 1. Increased Children productivity level by 60% 2. Developed for 20/25 Children better confidence when speaking English. 3. Improved Pre-School Literacy for 16/25 Children Level by 70% 4.Improved Oral Speaking for 23/25 Children English by 80%
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Litter Picker
Biffa - Liverpool, United Kingdom
LogisticsJune 2008 - August 2008 · 3 monthsOverall duties were to keep the Royal Birkdale golfing grounds(including fairways and stands) free of litter and rubbish. Key Achievements 1. Learn how to collectively work in a team and improve efficiency in cleaning one area by 40% 2. Improving communications between team members by 20%
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Package Handler
Mrs Lams Delicious Food Co Ltd - Liverpool, United Kingdom
AdministrationJanuary 2004 - August 2007 · 3 years and 8 monthsMy Job was to Seal Boxes so that food products can be placed into them securely for shipping
Education
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Hotel Management
Les Roches Global Hospitality Education - Crans-Montana, Switzerland
August 2016 - August 2017Specialize in SME Vice Captain House Blue (Aug 16) BBA6 -C ( delegate ) Student Teacher (AUG 16)
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Bachelor of Business Administration in International Hotel Management; BBA 6
Les Roches Marbella International School of Hotel Management - Marbella, Spain
July 2016 - July 2017 -
Hotel management
Les Roches Jin Jiang International Hotel Management College (LRJJ) - Shanghai, China
September 2013 - July 2016 -
Higher Level Diploma in International Hotel Administration and Management; BBA 1 - Craft Base Learning Service Techniques; BBA 2 - Craft Base Learning Culinary; BBA 4 - Administration Management
Les Roches Jin Jiang International Hotel Management College (LRJJ) - Shanghai, China
August 2013 - July 2016 -
Intensive Chinese Language and Culture Course
Huamei International School, Guangzhou, China P.R.C
July 2009 - February 2010
Languages
2 languages
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English
Native or fluent
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Chinese
Full professional
Personal information
Nationalities
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British
Work Permits
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China
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Hong Kong
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Switzerland
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European Union
Date of birth
August 29th 1995
Driving License
Yes
Skills
5 skills
- Communcation
- crisis handling
- Effective teamwork
- Patient and calm
- Work efficiently
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