John Foeng

John Foeng

Hotel Manager at Madera Hotel Hong Kong
Lives in Hong Kong
over 6 months ago

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  • Hotel Manager

    Madera Hotel Hong Kong - Hong Kong

    Sales & Marketing
    December 2015 - Now

     Managing hotel P&L, yearly budget and overall Sales and Marketing strategies  Leading Sales and Marketing team in formulizing pricing and sales strategies, marketing and media plan  Handling total staff of 60 persons managing 3 properties, establishing HR policies and procedures to enhance working environment and improve staff retention  Responsible for exceeding hotel budget and managing hotel P&L, ensuring yearly goals of revenue and GOP is achieved  Managed daily operation of the hotel, strive for excellent customer services in operation, including Front Office, F&B and Housekeeping team  Handling guest complaint and ensure efficient operations, with strong emphasis on innovative approach to reduce operating expenses  Successfully opening new boutique hotel in Central, Madera Hollywood, in February, 2016, with strong publicity and market awareness, achieved #40 at tripadvisor within 2 months

  • Deputy General Manager

    Aloft Guangzhou University Park - Guangzhou, China

    Administration & General
    February 2011 - July 2015

     Managed hotel project Management Agreement negotiation process, starting from signing Confidentiality Agreement, Letter of Intent, to finalizing Management Agreement, Trademark License Agreement and Technical Services Agreement  Participated in hotel preliminary and thematic design meetings, providing operational advice in the following design areas, Guest Room and F&B outlet, hotel facilities, security control, public area and Management Information System  Managing hotels’ pre-opening expenses and ensuring items are purchased in optimal quantity level and cost-effectively by working with T&S Director. Responsible for defining product specifications, sourcing suitable hotel equipment supplier, negotiating contract T&C, and maintaining strong supplier network. Also ensuring the purchased items comply with hotel’s branding, market positioning and suitable for hotels’ operation  Leading pre-opening and handover process from on-site project team to Hotel Management Company; managing handover schedule and

  • Revenue Manager

    Sheraton Hong Kong Hotel & Towers - Hong Kong

    Revenue Management
    July 2007 - February 2011

     Responsible for hotel pricing, forecasting decisions and formulating strategies to maximize hotel revenue  Initiate Revenue Management projects to ensure hotel budgets are met on a monthly basis and to improve service quality of Reservation Team  Managing Reservation Team (8 associates) and its daily operations, proactively understand customer needs and handle guest complaints  Managing PMS and its peripheral system, TLPe to control hotel inventory level, over-selling limit and occupancy forecast  Champion of various hotel distribution channels, including On-line Travel Agents, GDS, brand website, and Starwood Revenue Management systems  Leading project teams with various Departments for increasing hotel revenue, minimizing operation cost, and driving up guest satisfaction by applying Six Sigma Methodology (DMAIC or Lean) in hotel operations  Assessing potential areas for improvement of the services and products offered by the Company to ensure such are relevant, profitable and delivered in a professi


  • The Chinese University of Hong Kong (CUHK) - School of Hotel and Tourism Managem

    July 2007 - July 2009

Tiago Fragata
Cluster Revenue Analyst at Thon Hotels
Shangri-La Paris
Paris, France
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