John Frank Lugo

John Frank Lugo

Customer Service Agent at LGU cantilan
Lives in Dubai, United Arab Emirates
over 6 months ago

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  • Customer Service Agent

    LGU cantilan - Surigao City, Philippines

    Customer Service
    November 2017 - August 2018 · 10 months

    Represent the LGU professionally at all times Provide unbeatable service to clients Give the right advice according to the needs of the customer Be aware of future local developments Addressed customer feedback immediately Provide high level of products and leadership to support representatives and clients Prepare presentations and field demonstrations Provide useful information with my colleagues via staff meetings

  • Ground Handling Agent, Receptionist/Admin Assistant

    MIASCOR - Cebu City, Philippines

    June 2017 - October 2017 · 5 months

    • Answer and direct phone calls • Provide general support to visitors • Sorting and Distributing mails • Preparing meeting and training rooms • Receiving Guest/Visitors • Answering phone calls • Update and maintain office policies and procedures • Checking passengers in for flights • Giving passengers up-to-date information on flights • Write and distribute email, correspondence memos, letters, faxes and forms • Assisting disabled passengers/clients or those travelling with young children • Re-routing or re-booking passengers whose flights have been cancelled or delayed • Assisting passengers with all enquiries, including lost or delayed baggage • Assisting staff in carrying out security checks as and when the situation arises • Delivering high levels of customer service to passengers/clients • Handling all the loading and uploading of passenger bags from the aircraft • Helping direct passengers on to and off the aircraft. • Helping travelers to check in their baggage at ticket counters. • Conducting security screenings of passengers and their baggage may be required as well. • Answering questions and assisting passengers with various needs. • Manning the check-in counters for departing passengers, as well as arrival and departure gates. • Helping travelers to check in their baggage at ticket counters. • Ensuring passengers comfort by cleaning seats, cleaning the cabin and replenishing onboard consumables.


  • Tagalog
    Native or fluent
  • English
    Native or fluent
  • Spanish
    Limited working
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