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Customer Service Agent
LGU cantilan - Surigao City, PhilippinesCustomer ServiceNovember 2017 - August 2018 · 10 months
Represent the LGU professionally at all times Provide unbeatable service to clients Give the right advice according to the needs of the customer Be aware of future local developments Addressed customer feedback immediately Provide high level of products and leadership to support representatives and clients Prepare presentations and field demonstrations Provide useful information with my colleagues via staff meetings
Ground Handling Agent, Receptionist/Admin Assistant
MIASCOR - Cebu City, PhilippinesTourismJune 2017 - October 2017 · 5 months
• Answer and direct phone calls • Provide general support to visitors • Sorting and Distributing mails • Preparing meeting and training rooms • Receiving Guest/Visitors • Answering phone calls • Update and maintain office policies and procedures • Checking passengers in for flights • Giving passengers up-to-date information on flights • Write and distribute email, correspondence memos, letters, faxes and forms • Assisting disabled passengers/clients or those travelling with young children • Re-routing or re-booking passengers whose flights have been cancelled or delayed • Assisting passengers with all enquiries, including lost or delayed baggage • Assisting staff in carrying out security checks as and when the situation arises • Delivering high levels of customer service to passengers/clients • Handling all the loading and uploading of passenger bags from the aircraft • Helping direct passengers on to and off the aircraft. • Helping travelers to check in their baggage at ticket counters. • Conducting security screenings of passengers and their baggage may be required as well. • Answering questions and assisting passengers with various needs. • Manning the check-in counters for departing passengers, as well as arrival and departure gates. • Helping travelers to check in their baggage at ticket counters. • Ensuring passengers comfort by cleaning seats, cleaning the cabin and replenishing onboard consumables.
TagalogNative or fluent100%
EnglishNative or fluent100%