John Kimani

John Kimani

Senior Reservations Agent at Radisson Blu Resort, Fujairah
Lives in Dibba Al Fujairah, United Arab Emirates
over 6 months ago

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Ambitious, highly motivated, detailed oriented, hard working with excellent leadership skills who can effectively multi-task in challenging situations and meet critical deadlines.

Experience

  • Senior Reservations Agent

    Radisson Blu Resort, Fujairah - Dibba Al Fujairah, United Arab Emirates

    Reservations
    April 2017 - Now ยท 1 year and 9 months

    Assist reservations Manager by establishing policies and best practices. Handle effectively top business partners and portray vital importance. Set up-selling goals and checking conversions. Hold departmental briefing and training. Communicate and support all product marketing efforts to maximize revenue. Staff motivation, delegation and providing review performance. Update rates ,set availability controls and create rate codes. Prepare and disseminate daily reservations and revenue reports. Review all contracts before they are implemented. Resolve guests issues/complaints in a professional manner with complete satisfaction. Assist Revenue Manager in constructing pricing strategies. Co-host dinners/special events with the Sales Team and assist front office on busy period. Maintain accuracy of the PMS Database i.e segmentation and profiles.

Languages

  • English
    Native or fluent
    100%

Skills

  • Customer-service
  • Good communication
  • Good in microsoft
  • Group Reservations
  • Handling complaints
  • High quality service
  • On job training
  • Pricing strategies
  • revenue growth
  • Strong hospitality
  • Team motivation
  • upsell
  • Use opera
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