John Michael Villena

John Michael Villena

Telephone Operator at Ramada by Wyndham Beach Hotel Ajman
Lives in Ajman, United Arab Emirates
over 6 months ago

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My name is John Michael. I live in AJman,UAE.I have done Bachelor of Science in Hotel & Restaurant Management. I am currently working as Telephone Operator with Ramada by Wyndham Beach Hotel AJman since 2012. I have hospitality experience for about a decade since I finished college. I am dependable and consider myself hard working, honest,organised and cooperative.

Experience

  • Telephone Operator

    Ramada by Wyndham Beach Hotel Ajman - Ajman, United Arab Emirates

    Front Office reception
    October 2017 - Now · 1 year and 3 months

    o Listen to customer requests. o Monitor automated systems for placing collect calls and intervene for a callers needing assistance. o Observe signal lights on switchboards, and dial or press buttons to make connections. o Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. o Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. o Record messages to be used on telephone systems.

  • Restaurant Hostess

    Ramada Hotel & Suites by Wyndham Ajman - Ajman, United Arab Emirates

    F&B service
    October 2012 - September 2017 · 4 years and 12 months

    o Answer phone calls regarding guests’ inquiries. o Responsible for attending guests’ needs and orders. o Greet and Assists guests’ to their respective table and introduce who will be serving them. o Offer appropriate seating arrangements. o Prepare daily reports. o Present the bill and assist for payment. o To monitor the open dining sections of the restaurant for empty and cleaned tables.

  • Restaurant Hostess

    Asian Palace Star - Sharjah, United Arab Emirates

    F&B service
    May 2010 - April 2011 · 12 months

    o Collect payment from customers. o Serve food and beverage to the customer according to specific time. o Greet customers. o Remove dishes or glasses from the table and bring to the washing area for cleaning. o Present menu to the customers, inform promotion of the month and dish of the day. o Maintain the restaurant tidy and clean. o Prepare tables/ resetting up after customers left. o Fill salt, pepper, condiments and napkins containers.

Education

  • Bachelor of Science in Hotel & Restaurant Management

    De La Salle Lipa

    June 2003 - April 2004

Languages

  • English
    Native or fluent
    100%
  • German
    Limited working
    40%
  • Russian
    Limited working
    40%
  • Arabic
    Limited working
    40%

Skills

  • Basic in computers
  • EXCELLENT COMMUNICATION
  • PMS OPERA
  • type
  • Word
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