John Muli

John Muli

Customer Service Representative at woni safaris & travel
Lives in Dubai, United Arab Emirates

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About me

A reliable, hardworking and result oriented person who seeks challenging, stimulating roles capable of working without supervision, but equally valuable working as a part of a team, versatile and capable of working under pressure and keen to learn new skills.

Experience

4 years and 10 months

  • Customer Service Representative

    woni safaris & travel - Nairobi, Kenya

    Administration & General
    January 2016 - October 2018 · 2 years and 10 months

     Meet with clients to discuss and learn about their travel requirements.  Advise clients about suitable travel options in accordance with their needs, wants and capabilities.  Help clients plan trips to domestic or international destinations, tours, accommodation, transport, insurance and fares.  Posting tickets to clients  Calculating travel and accommodation costs within clients’ budget and offer recommendations for cost saving e.g. off-season tours.  Provide travel brochures and destination literature with point of interest relevant to customer needs.  Work under pressure during peak seasons and sales campaigns.

  • TRAVEL AGENT TRAINEE

    WONI SAFARIS & TRAVEL - Dubai, United Arab Emirates

    Administration & General
    January 2014 - December 2015 · 2 years

    - Perform additional job-related duties as assigned by the Manager - Learn and follow policies and procedures as set by the company and provide accurate documentation of all transactions. - Advise clients on a variety of tour packages including safaris and making necessary arrangements on the same. - Perform general clerical duties relevant to travel reservations, itineraries, travel brochures. - Greet and provide exemplary service to all who call or visit the office. - Make air, car and hotel reservations for clients. - Perform clerical and administrative duties. - Verify accuracy of travel documentation and charges.

Education

  • certtificate

    Institute of advanced technology kenya - Dubai, United Arab Emirates

    January 2016 - May 2016

    Network support

  • Certificate

    Institute of advanced technology kenya - Dubai, United Arab Emirates

    January 2016 - June 2016

    User support specialist

  • Diploma

    University of Nairobi - Nairobi, Kenya

    January 2009 - December 2010

    Business management

Languages

2 languages

  • Swahili

    Native or fluent

  • English

    Native or fluent

Personal information

Nationalities

  • Kenyan

Driving License

Yes

Skills

4 skills

  • Customer Care skills.
  • Flexibility
  • Microsoft office skills
  • Network support specialist
Connections
Moreen Gesicho
guest relation at Jumeirah Group / Jumeirah Hotels & Resorts
Lucy Mbure
Administrative Assistant at SAPTA
Omotayo Samson
Hotel waiter at Melius view hotel
View 11 connections
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