John Wainaina

John Wainaina

Guest Relations Officer at Container City Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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I am a self motivated, innovative and result oriented person with full belief in team work and time management. I posses well developed skill(s) in research, leadership and good ability to communicate. I am confident to take on challenging tasks, able to work with minimum supervision.

Enthusiastic and dynamic professional who seeks suitable position in Hospitality. Possess capability in providing administrative support, customer handling and client relationship. An independent worker with ability to work in a pressurized environment and effectively prioritize job responsibilities with previous experience in hospitality. Highly motivated and flexible team player, who can bring to your business: additional professionalism, enthusiasm and practical work experience. Also a trustworthy colleague with willingness and capability of dealing with any work related demands. Possess good interpersonal coordination, time management and client relationship skills.

Experience

  • Guest Relations Officer

    Container City Hotel - Nairobi, Kenya

    Front Office concierge
    February 2016 - May 2018

    As a guest relations officer i was responsible in greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. Promptly address guests’ requests, like in-room dining Coordinate luggage collection and storage Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Promote all hotel amenities, conveniences and programs offered Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures Examine daily duties, assign tasks and check on progress Recommend local tourist spots, including places to dine, shop and sight-see

Education

  • Bachelor of Arts in Travel and Tourism Management

    Kenya Utalii College - Hospitality and Tourism Management

    May 2010 - December 2014

  • Bachelor of Arts in Travel and Tourism Management

    University of Nairobi - Nairobi, Kenya

    May 2010 - December 2014

Languages

  • Swahili
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • German
    Limited working
    40%

Skills

  • Ability To adapt
  • Ability to work under pressure
  •  Active Team Player
  • Assistant manager
  • Friendly and positive
  • good commu
  • Good problem-solving
  • Good time management skills
  • Self-confident,
  • self-motivate
  • self organized
  • Strong work ethic
Connections
Stephen Kimani kinyanjui
concierge associate at Nassima Royal Hotel
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