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About me
I am an energetic and guest-focused Senior Restaurant Manager with more than 10 years of international experience in the hospitality industry, revolving around fine-dining restaurant operations, guest services, sales and revenue generation, menu engineering, quality assurance, people development & management, as well as reporting.
I hold exceptional food and Beverage operations expertise, Training and development, excellent leadership skills with amazing working relations with guests and team. I hold a strong Business and management acumen. I am a passionate hotelier with an unlimited passion for people and drive for results.
* Over the decade of my work at various reputed hotels in Qatar , U.A.E and in India, I have developed the passion for providing outstanding customer service, leading large-sized teams in planning and directing day-to-day operations of food & beverage (F&B) services, organizing and coordinating VIP delegations and pre-opening services.
*In addition, I am proficient in food and beverage sales, right from prospecting to closure, managing guest relations, financial and personnel management, building relationships with staff, and managing them at all levels.
My specialties include:
1. People Management
2. Process Management
3. Product Management
4. Training & Development of F&B teams
5. Operations Management
6. Menu Engineering
7. Sales and Business Development
8. Guest Service Management
9. Inventory Management
10. Quality Assurance
To know more about my work experience and skills, you can connect with me at +974 30401068 or email johnsonpachaco@gmail.com
I will be happy to discuss.
Thank you.
Experience
10 years and 1 month
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Senior Restaurant Manager
The St. Regis Doha - Doha, Qatar
F&B ManagementJanuary 2021 - July 2021 · 7 monthsSet up yearly operating goals & objectives. Assist operator to plan, analyze & establish yearly Budget & steps to achieve. Recruiting, training & managing staff performance in accordance with established standards & procedures. Analyze Food & Beverage costs & assign menu prices in accordance to adherence to set recipes. Analyze budget variances & take corrective measures, establish & implement financial controls. Identify and evaluate competitors & keep up to date with trends in the restaurant industry Plan Marketing meetings, work closely with the marketing department to drive more business Handling & dealing with all sales calls, meeting in order to generate restaurant footfall Maintain & create new corporate relations in order to enhance restaurant revenue Responsible for KPI, standards and revenues Ensure compliance with health & Safety guidelines provided by MOPH
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Assistant bar and restaurant Manager
Kempinski Residences And Suites, Doha - Doha, Qatar
F&B ManagementAugust 2018 - January 2021 · 2 years and 6 monthsManage outlet operations – KEA standards Ensure product quality, cost controls and overall profitability, Menu designing, menu engineering & creating beverage menu Restaurant maintenance & system management Marketing initiatives and social media control Monitor and develop team member performance, providing supervision and professional development Conducting counseling, evaluations and delivering recognition Evaluate, address issues and make improvements accordingly Ensure compliance with health and Safety and municipality regulation Achieve all financial and qualitative targets set by the company Promote excellent hospitable approach with customers and employees
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Food and beverage outlet supervisor
Marsa Malaz Kempinski The Pearl Doha - Doha, Qatar
F&B ManagementNovember 2014 - July 2018 · 3 years and 9 months -
Food and Beverage Server
Fairmont the Palm Dubai - United Arab Emirates
F&B serviceSeptember 2013 - August 2014 · 1 yearWorked as food and beverage server In-Room Dining
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Food and Beverage Assistant
Trident Bandra Kurla - Maharashtra, India
F&B ManagementNovember 2011 - February 2013 · 1 year and 4 months As food and beverage assistant worked in various outlets (delicatessen, In room dinning and butlers)
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Waiter
Leela Goa - Velha Goa, India
F&B serviceJuly 2010 - June 2011 · 1 year Worked as waiter / Bartender in Club house, Pool & beach bar
Education
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Mangalore University - Hospitality and Tourism Management
June 2006 - June 2010
Languages
3 languages
-
Hindi
Native or fluent
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English
Native or fluent
-
Arabic
Notions
Skills
8 skills
- Budgeting
- Cost control
- People management
- Pre opening
- Process management
- Product Management
- recipe and costing
- Sales and Marketing
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