Jomarie Soyao

Jomarie Soyao

Guest Services Associate at Bai Hotel Cebu
Lives in Philippines
over 6 months ago

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Experienced GSA with a demonstrated history of working in the hospitality industry. Skilled in Microsoft Excel, Management, Customer Service, Microsoft Word, and Sales. Strong operations professional with a Bachelor of Hotel and Restaurant Management focused in Hospitality Administration/Management from University of Cebu.

Experience

  • Guest Services Associate

    Bai Hotel Cebu - Cebu City, Philippines

    Front Office reception
    May 2018 - Now

    -Handling front office reception. -Do proper check in and check out process. -Handling cash and maintaining account records. -Handling calls and company inquiries

  • Floor Butler

    Bai Hotel Cebu - Cebu City, Philippines

    Front Office reception
    May 2017 - April 2018

    -Assist personalized check in and check out to guest. -Handles high profile guest/s maintaining exceptional customer service. -Incharge of the dining room, wine cellar, and pantry. -Serves food courses and alcoholic beverages to guest. -Always well groomed, clean, and pleasant. -Coordinate with all concerned departments to fulfill guest requests. -Update guests preferences. -Welcome guest, serves welcome drinks and escort to their assigned rooms. -Helps monitoring the stock inventory and store requisition forms.

  • Front Office Agent

    Alicia Apartelle - Cebu City, Philippines

    Front Office reception
    December 2016 - March 2017

    -Handle check in and check out to guest promptly -Greet guest when they enter the hotel premises, building strong relationship with the guest/s. -Handling cash and maintaining account records. -Taking reservations and handling all guest requests. -Handling calls and company inquiries.

  • Concierge

    Alicia Apartelle - Cebu City, Philippines

    Front Office concierge
    August 2016 - December 2016

    -Provide information about local spots such as shopping, dining, nightlife and tourist spots. -Assist, store, and delivers luggage. -Office duties on a temporary basis when needed. -Run errands for guest. -Carry out request and reservations.

Education

  • Bachelor Science in Hotel and Restaurant Management

    University of Cebu - Cebu City, Philippines

    June 2012 - March 2016

Languages

  • Tagalog
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Cantonese
    Notions
    20%

Skills

  • Agilysys
  • Easy adaptable
  • Good initiatives
  • Learn quickly
  • Ms excell
  • Ms word
  • Opera
  • Powerpoint
  • Proactive & responsible
  • Professional
  • Well-organized
Connections
Aneesh Nimod
Cashier at Palm grass the heritage hotel
Kim Byeongchan
호텔리어 at bai Hotel Cebu
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