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Experienced GSA with a demonstrated history of working in the hospitality industry. Skilled in Microsoft Excel, Management, Customer Service, Microsoft Word, and Sales. Strong operations professional with a Bachelor of Hotel and Restaurant Management focused in Hospitality Administration/Management from University of Cebu.
Guest Services Associate
Bai Hotel Cebu - Cebu City, PhilippinesFront Office receptionMay 2018 - Now · 9 months
-Handling front office reception. -Do proper check in and check out process. -Handling cash and maintaining account records. -Handling calls and company inquiries
Bai Hotel Cebu - Cebu City, PhilippinesFront Office receptionMay 2017 - April 2018 · 12 months
-Assist personalized check in and check out to guest. -Handles high profile guest/s maintaining exceptional customer service. -Incharge of the dining room, wine cellar, and pantry. -Serves food courses and alcoholic beverages to guest. -Always well groomed, clean, and pleasant. -Coordinate with all concerned departments to fulfill guest requests. -Update guests preferences. -Welcome guest, serves welcome drinks and escort to their assigned rooms. -Helps monitoring the stock inventory and store requisition forms.
Front Office Agent
Alicia Apartelle - Cebu City, PhilippinesFront Office receptionDecember 2016 - March 2017 · 4 months
-Handle check in and check out to guest promptly -Greet guest when they enter the hotel premises, building strong relationship with the guest/s. -Handling cash and maintaining account records. -Taking reservations and handling all guest requests. -Handling calls and company inquiries.
Alicia Apartelle - Cebu City, PhilippinesFront Office conciergeAugust 2016 - December 2016 · 5 months
-Provide information about local spots such as shopping, dining, nightlife and tourist spots. -Assist, store, and delivers luggage. -Office duties on a temporary basis when needed. -Run errands for guest. -Carry out request and reservations.
Bachelor Science in Hotel and Restaurant Management
University of Cebu - Cebu City, PhilippinesJune 2012 - March 2016
TagalogNative or fluent100%
EnglishNative or fluent100%
- Easy adaptable
- Good initiatives
- Learn quickly
- Ms excell
- Ms word
- Proactive & responsible