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About me
Currently pursuing an MBA degree in International Hospitality at The Emirates Academy of Hospitality Management seeking career growth in Human Resources. The endless opportunities offered to me and experiences I have had in my path drives my interest for hospitality, allowing me to incorporate the skills I have developed into a multicultural workplace.
Experience
10 years and 10 months
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Recruiter
IFZA - International Free Zone Authority - Dubai, United Arab Emirates
Human ResourcesJune 2022 - Now · 1 year and 10 months -
Learning and Development Training Coordinator
Atlantis Resorts - Dubai, United Arab Emirates
Human ResourcesMarch 2020 - September 2021 · 1 year and 7 months -
Learning & Development Executive
Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates
Human ResourcesSeptember 2018 - September 2019 · 1 year and 1 monthMadinat Jumeirah Resort consists of three hotels (Mina A' Salam, Al Qasr, and Al Naseem), a cluster of traditional Arabian villas (Dar Al Masyaf), as well as the Souk Madinat where tourists and residents alike frequently visit to enjoy its' variety of shops, restaurants, and bars. As a Learning & Development Executive, one of my main responsibilities were to liaise with coordinators and departmental trainers across the resort and handle the administrative tasks involved in providing over 3,000 colleagues with development courses as well as mandatory trainings to maintain and improve upon the service standards of a luxury 5-star resort. Courses were offered based on demand from the colleagues, gaps identified by data analytics, and requirement either by the hotel group or by law. In addition, internal audits were carried out to ensure that Jumeirah's brand standards were met and at times, exceeded. As a part of a hotel function, there were sometimes overlaps in job responsibilities which required me to familiarize myself with various Human Resources FAQs in order to build an efficient and effective bridge of communication between the HR department and our colleagues.
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Student Ambassador
The Emirates Academy of Hospitality Management - Dubai, United Arab Emirates
MarketingSeptember 2015 - July 2018 · 2 years and 11 monthsAs a student ambassador of EAHM, it is required to have full working knowledge of the marketing job responsibilities of the Marketing Department. Some of my responsibilities included setting up all potential student files in company database to keep track of potential students enrolling in EAHM, and coordinating numerous Open Day events for potential students to engage and interact with current students at EAHM. In addition, I assisted in various departments such as in Administration while preparing for Graduation Ceremonies, as well as in Operations which looks after the Main Reception of the university and its' Student Accommodation services.
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Waiter/Waitress
Madinat Jumeirah Resort - Jumeirah Group - Dubai, United Arab Emirates
F&B serviceSeptember 2015 - May 2018 · 2 years and 9 monthsAssisted in service operations for events taking place in Conferences & Incentives at Madinat Jumeirah Resort.
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Waiter/Waitress
WILD & The MOON - Dubai, United Arab Emirates
F&B serviceMarch 2018 - April 2018 · 3 monthsAssisted in service operations for WILD & The MOON at catered events.
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Waiter/Waitress
Ghaf Kitchen - Dubai, United Arab Emirates
F&B serviceOctober 2015 - October 2017 · 2 years and 1 monthAssisted in service operations for Ghaf Kitchen at catered events.
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Waiter/Waitress
Chez Charles - Dubai, United Arab Emirates
F&B serviceMay 2017 - May 2017 · 1 monthAssisted in service operations for Chez Charles at catered events.
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Front Office Intern (Concierge/Lounges/Main Reception)
Jumeirah Beach Hotel - Jumeirah Group - Dubai, United Arab Emirates
ReceptionJuly 2016 - December 2016 · 6 monthsThe 6-month internship included three placements (2 months each) in the Concierge, Premium Leisure Club & Executive Lounges, and the Main Reception in order to gain a well-rounded experience and full working knowledge of the Front Office operations using systems such as Opera, HotSOS, and Micros.
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Business Development Intern
The Emirates Academy of Hospitality Management - Dubai, United Arab Emirates
OtherMarch 2016 - April 2016 · 2 monthsLiaised with different potential candidates (corporate and individual) for professional development short-courses, and updated course content on the organization's website using CMS.
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Etisalat Beach Canteen Participant (Burger Print)
Dubai Food Festival - Dubai, United Arab Emirates
F&B serviceMarch 2016 - March 2016 · 2 monthsAssisted in the service operations of the pop-up concept developed by third-year students of EAHM.
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English Tutor
QSI International School of Shenzhen - Shenzhen, China
EducationMarch 2012 - June 2015 · 3 years and 4 monthsTutored students requiring extra assistance in the English language between the ages of 4 - 9 years old, focusing on conversational English (speaking) and vocabulary.
Education
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Master of Business Administration (MBA), International Hospitality Management
The Emirates Academy of Hospitality Management [ THE-ICE ] - Dubai, United Arab Emirates
January 2020 - November 2021 -
Bachelor of Business Administration (BBA) with Honors, International Hospitality Management
The Emirates Academy of Hospitality Management [ THE-ICE ] - Dubai, United Arab Emirates
September 2015 - November 2018The Emirates Academy of Hospitality Management (EAHM) is a university located in Dubai, UAE that specializes in International Hospitality Management. Its' 3-year undergraduate honors program provides its' students with a fast-track option into the global hospitality industry with courses including everything from Food and Beverage Management to Business Law. Activities & Societies: Student Ambassador, Volleyball Team, Clave de Crunk, EAHM Food Festival '18, EuroCHRIE University Challenge '18
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High School Diploma
QSI International School of Shenzhen - Shenzhen, China
August 2011 - July 2015QSI (Quality Schools International) International School of Shenzhen is an international school following the American curriculum that is located in Shenzhen City, China. Its' secondary school supported both the Advanced Placement (AP) and International Baccalaureate (IB) curriculums, giving its' students the opportunity to make an informed choice on how to proceed with their individual education. It has also provided me with the foundations of a professional that easily blends into an international working environment, as this was where I first made friendships outside of my hometown. This encouraged me to take risks outside of my comfort zone, and join various sports and activities to discover more of myself where I had previously been too shy to participate. Curriculum: American (Advanced Placement) Extracurriculars: Student Council, Junior Varsity Volleyball Team Captain ('14 - '15), Leader/Treasurer of Prom Committee '15, Drama Club, Choir, Band (Alto Saxophone
Languages
4 languages
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English
Native or fluent
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Mandarin
Native or fluent
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Spanish
Limited working
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Cantonese
Limited working
Personal information
Nationalities
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American
Skills
22 skills
- Canva
- Communication
- Conflict Resolution
- Customer-service
- Delegation
- Fire Training
- Food & Beverage
- Food Safety
- HACCP Training
- Hospitality Management
- Human Resources
- Learning & Development
- Microsoft Excel
- Microsoft Office Powerpoint
- Microsoft Word
- Micros Opera
- Micros POS
- Organizational skills
- Reporting & Analysis
- Social Media Marketing
- SPSS
- Teamwork
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