Jordan LENOIR

Jordan LENOIR

Head of Entertainment at Black Sheep Restaurants
Lives in Brussels, Belgium

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About me

I am an experienced event manager with a demonstrated history of working in the hospitality industry. My skillset includes operations management, international and interpersonal relations as well as communication and organisation. I have a strong sense of detail and value team work and mutual development.

Experience

4 years and 10 months

  • Head of Entertainment

    Black Sheep Restaurants - Hong Kong

    Events
    February 2017 - September 2018 · 1 year and 8 months

    Black Sheep Restaurants is a celebrated Hong Kong-based hospitality group that specialises in developing niche, thought-provoking restaurant concepts that add to the existing culinary dialogue. Whether recreating popular international concepts for the Hong Kong market or developing standalone restaurants, Black Sheep Restaurants curates distinct dining experiences that tell a story about a particular time, place, culture or cuisine while celebrating the bounty of premium ingredients available both locally and from abroad. My role within the business involves the following: Event Coordination: • Handling of all non-corporate events such as opening parties, festive brunches, late-night get-togethers, live music events, and networking gatherings. • Event concept creation, planification, production and continuous improvement. • Curation and management of events from start to finish, including strategic planning, budgeting, scheduling, implementation, on-site execution, and post-analysis. • Managing and directing multiple partners including audiovisual companies, artists, and restaurant Operations team members; contract and fee negotiations. • Sourcing of prominent brand partners. Experience Curation: • Creation of content for a monthly show that features singers, dancers and actors; creation of scripts, soundtracks, costumes, and run of show. • Sourcing of props and costumes for various venues. • Creation of ad hoc events that excite and energise our guests. Marketing and Communication: • Close collaboration with Design and Communications teams to ensure maximum exposure in social media and the press. • Strategic creation and distribution of content on Black Sheep Instagram account dedicated to the ‘happenings’ within the group. Personnel and Financial Administration: • Recruitment of performers and day-to-day relationship management. • Budget management.

  • Guest Relations Officer

    The Park Lane Hong Kong, a Pullman Hotal - Hong Kong

    Guest Relations
    September 2015 - December 2016 · 1 year and 4 months

    VIP and Executive Floor guests greeting/ escort/ rooming Guest feedback handling/ guest profile updating (CRM) Registration and cashiering Room assignment/ Rush Room procedure Butler service Drafting of Standard Operating Procedures (SOP)/ Room Check Regular meetings planning

  • Commis de Rang

    Hotel Atlantic Kempinski Hamburg - Hamburg, Germany

    F&B service
    September 2014 - April 2015 · 8 months

    Guest greeting according to chain standards Flow management through strategic table allocation Guest service Complaint handling Guest experience enhancing scheme Stock management LQA standards ongoing inspection

  • Guest Experience Supervisor

    EAST Hotel - Hong Kong

    Front Office reception
    June 2013 - November 2013 · 6 months

    Room allocation Room inspection Guest Incident Reporting Liasion with housekeeping department for rush room procedure Staff rotas planning VIP greeting

  • Front Office Agent

    The Vineyard at Stockcross - Newbury, United Kingdom

    Front Office reception
    December 2010 - April 2011 · 5 months

    Reservations Guest services Events coordinator Creation of Wine Bible along with Head Winewaiter Billing

  • Training Coordinator

    Grand Hyatt - Hong Kong

    Human Resources
    June 2009 - July 2009 · 2 months

    Administrative tasks (data input, filing) Events coordinator during « People week », dedicated to employees Writing of Standards of Procedure Training scheduling

Education

  • Certificate in the field of Internal Auditing, Quality Management

    Chambre de Commerce et d'Industrie - Lyon, France

    May 2015 - September 2015

    Requirements of the ISO 9001 norm in terms of internal auditing Steps of an Internal Quality Audit Methods of preparation for the Internal Audit Audit techniques Sharing the audit results Audit procedure and related documents Writing an Internal Audit report Milestones in an Audit An auditor's competencies The role of communication The code of conduct of an auditor Dealing with non conformities and customer complaint Corrective and preventive actions Problem solving methods and tools Non-quality indicators Continuous Improvement process

  • Bachelor in International Hospitality Management

    École hôtelière de Lausanne - Lausanne, Switzerland

    September 2011 - July 2014

    Preparatory year : Immersion in the world of hospitality. Internship in Operations. Year 1 : Foundation and core competencies. Year 2 : Application, then industry internship at management level. Year 3 : Integration of all skills, knowledge and experience acquired. Strategic management. Option courses. Diploma project.

  • Bachelor in Foreign Languages (Mandarin Chinese / English)

    ESTRI - Lyon, France

    September 2007 - July 2010

    First cycle of the Cross-cultural Management, Communication and Events programme - develop an awareness towards cross-cultural diversity in order to adapt oneself and adjust one's communication in an international context - assist in managing international projects - take part in interpersonal communication and engage in cross-cultural dialogue - contribute to the adaptation and creation of multilingual communication materials - research, produce and organise multilingual information in a digital context Through a wide variety of disciplines, the following topics have been covered: Module 1. Culture and international affairs Module 2. Trilingual communication, literature, translation and interpreting Module 3. 3P exposure (Projet Professionnel Personnalisé)

Languages

5 languages

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Limited working

  • Mandarin

    Limited working

  • German

    Limited working

Personal information

Nationalities

  • French

Date of birth

January 08th 1990

Driving License

Yes

Skills

9 skills

  • Adaptable and reliable
  • Communication
  • Event Management
  • Guest relation
  • Hospitality
  • Interpersonal skills
  • Operations
  • QUALITY ASSURANCE
  • Team work
Following
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Monaco-Ville, Monaco
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