Jordi Martin

Jordi Martin

OPERATIONS DIRECTOR HOSPITALITY & RETAIL at Actively looking for opportunities in Dubai (Currently in Dubai)
Lives in Dubai, United Arab Emirates

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About me

Skilled Director of Operations and Retail professional who excels at building teams and setting a high standard of excellence in the quality of operations and service. Applies strong analytical and critical thinking skills to make sound decisions and problem solving to drive long-term performance.

▪ Strategic planning ▪ Customer Service ▪ Operations ▪ Process Management ▪ Leadership ▪ Community Management ▪ Solution Focused ▪ Business Acumen ▪ Business Development ▪ Commercial Partnership ▪


11 years and 5 months


    Actively looking for opportunities in Dubai (Currently in Dubai) - Dubai, United Arab Emirates

    July 2019 - Now · 7 months

    Actively looking for opportunities in Dubai (Currently in Dubai)



    F&B other
    March 2018 - May 2019 · 1 year and 4 months

    Recruited to plan and direct the opening of the new high-volume concept restaurant in Madrid. Managed all pre-opening activities eg. (vendor relations, purchasing, equipment & operations, staff recruitment, training and an aggressive marketing effort, visual control, weekly cost in kitchen & graphic design and flat map imaging.). Held full P&L and operating responsibility for 3 locations with 100+ employees, designing budgeting, expense control and month-end reporting. Attended chef executive meetings to ensure all sales targets & cost controls are met. Key achievements and operations: ❖ Developed an aggressive advertising campaign that increased top line revenue for major advertiser by 200%. ❖ Oversee the product development process and achieving an outstanding restaurant ambiance, menu and customer experience. ❖ Hired, trained and mentored 3 general managers who were promoted to area supervisors. ❖ Lead the sourcing, negotiation and procurement process for all categories, equipment, supplies, logistics and all food products. ❖ Implemented cost controls and required reports to monitor and achieve targeted financial results.

  • Learning and Development Manager

    Apple Retail UAE - Dubai, United Arab Emirates

    July 2015 - January 2018 · 2 years and 7 months

    Created and executed learning strategies and programs. Evaluated individuals and organizational development needs. Implemented learning methods including coaching, job shadowing and one on one trainings. Assessed the success of development plans and helped employees make the most of learning opportunities. Key achievements and operations: ❖ Led the development of over 200 employees in functional and business support capacities. ❖ Designed and delivered leadership and management training programs to over 300 employees with a success rate of 99%. ❖ Designed a learning curriculum facilitating the integration on on-line tools, classroom training and coaching to ensure that a cumulative and unified approach is employed towards achieving highest standards of trainings.

  • Operations manager

    Apple Retail Spain - Barcelona, Spain

    April 2012 - June 2015 · 3 years and 3 months

    Responsible for the coordination of all business through effective motivation and management of the Operations team in line with the strategic direction set by Corporate. Key duties include: Operations Management, Warehouse, Orders and Returns, Stock Control, Maintenance, Safety, Boxes & Procedures and Health & Care. Trained new managers in procedures and operations of the Store. Developed specific strategies and implementation procedures with the team recognising its talent and effort. Applied Lominger work skills for individual and team personal development. Conducted daily monitoring of sales team sharing best practice and evolving new and better procedures in the process. Prepared analysis reports on the market and competition. Key achievements and operations: ❖ Consistently achieved NPP (Net Promoted Performance) score of 80% - 100%. ❖ Achieved store inventory of 99%-100% accuracy. ❖ Delivered cash accuracy of 80%-100%. ❖ Provided strict organizational by supporting the IS&T team which resulted to 100% delivering of duties on a daily basis. ❖ Turned in a 99%-100% accuracy result in every store inventory.

  • F&B Director

    Aramon - Cerler, Spain

    F&B other
    November 2009 - April 2011 · 1 year and 6 months

    Managed daily operations through an extended team of up to 70 employees and prepared the annual Budget following the objectives set by the company. Controlled all operating accounts and KPIs of business areas and responsible for all economic and financial management of business in addition to heading up the training area. Controlled all works and restructuring of the business including interviews as part of an ongoing recruitment strategy. Conducted tracking marketing campaigns, sales action planning, purchasing organisation and inventory. Conducted internal audits, menu planning and reviewed & monitored compliance with company standards. Key achievements & operations ➡ Significantly reduced expenses on staff, dry goods and food & beverages from 43%, equating to 1,419,000€,
to 24%/ equating to 792,000€, resulting in an actual saving of 627,000€ ➡ Reduced sick leave from 53% - 22%

  • Operations Manager

    UPB Casual food - Barcelona, Spain

    F&B other
    July 2007 - September 2009 · 2 years and 3 months

    Coordinated and managed the daily operations of 7 teams of up to 60 employees and collaborated in the creation and implementation of business strategies. Full responsibility for the control of the operating account, general economic management of the business, purchases and orders. Developed staff schedules against a strict budget and ensured compliance with HACCP quality standards. Responsible for hiring and firing and managing all employees including conducting interviews, semi-annual evaluations and the training of middle managers. Key achievements & operations ➡ Reduced staff costs by 30% and invoiced an extra 45% in 3 months, thus stabilising the business and establishing a base for future profitability



3 languages

  • English

    Professional working

  • Spanish

    Professional working

  • Catalan

    Professional working

Personal information


  • Spanish

Date of birth

March 08th 1970


31 skills

  • Analysis and Problem Solving
  • Business acumen
  • Commercial acumen
  • Commercial Management
  • Communication
  • Conflict management
  • Creating effective teams
  • Creativity
  • Customer-service
  • Dealing with ambiguity
  • Entrepreneurial spirit
  • F&B Operations
  • Finance
  • Functional & Technical Skills
  • Hiring & Staffing
  • Innovative and Lateral Thinking
  • Interpersonal skills
  • Leadership
  • Learning & Development
  • Managing Diversity
  • Networking
  • Operations
  • Organization
  • Process management
  • Relationship Management
  • Strategic Insight
  • Strategic Negotiating
  • Strategic & Tactical Planning
  • Tactical Management
  • Team working
  • Time management
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