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I am an interdisciplinary person who is always learning, sharing and teaching. I appreciate teamwork and specifically strive to work with others to be able to offer high quality services and experiences. My own entrepreneurship as a musician for private events in Costa Rica has helped me develop a keen eye for service, high standard products and excellent customer relationship skills.
My Bachelor's degree has given me the necessary tools to tackle the industry in the most efficient and professional way.
My main goals are to learn the best high quality procedures in the hospitality service to be able to offer them regardless of the type of hotel or product and to combine these experiences with other business ideas to be able to create and sell innovative high quality services in an ever changing market industry.
1 year and 3 months
Senior Turnover Agent
BlueStripe Paris - Paris, FranceRooms divisionApril 2019 - Now · 9 months
Front Desk Agent Internship
Fauna Hostel - San José, Costa RicaAdministration & GeneralSeptember 2018 - November 2018 · 3 months
Check-in and check-out procedure Client Service Managing direct reservations and online bookings Processing payments Market prospection and sales
Hilton Garden Inn - San José, Costa RicaAdministration & GeneralOctober 2016 - December 2016 · 3 months
Front Desk Customer Service Hilton Garden Inn's reservation software usage Client registration Cash Desk Closing Sales and reservations (Marketing team) Generating database for Account contact information and possible clients for the hotel Answering and process reservations Operations and Housekeeping Evaluating work process in the housekeeping department with the hotel standards Analizan the efficency of the products being use to clean Analyzing time spent by housekeepers and final quality of the product.
Universidad del Turismo - San José, Costa RicaSeptember 2014 - September 2017
The university of tourism in San José offers a complete career on hospitality management, having received courses from accounting, finance, economics and marketing to food&beverages administration, hotel operations and management, events, tourism, touristic legislation and more. To complete the credit requirements of the bachelor's degree I carried out an internship at the Hilton Garden Inn Hotel at San José, Costa Rica.
Native or fluent
Native or fluent
Date of birth
May 15th 1993
- creative marketing skills
- Excellent language skills
- People person
- professional voiceovers
- Public Relations