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Qunci Villas - IndonesiaManagement TraineeJuly 2013 - January 2014
During this internship, I had a training in nearly every department: Mostly in Guest Relation, Revenue Management, Finance, Marketing and Human Resources; My important tasks were: - Supervising the Guest Relations with foreigner. I was also in charge of the French speaking guests. For this task, I was staying at the main reception during the busy time or going around the hotel during the quiet periods. While I was doing that I learnt how to do the check-in / check-out and many other formal processes essential in Front Office position. - Working with the consultants’ company (TSI) to develop the Revenue Management and Financial analysis of the hotel. We created together many templates in order to establish and improve the hotel forecasts through the time. We created as well some packages adapted to the demand and we implemented some new ways to stock data. - Developing the Marketing of the hotel by promoting some events and by creating social network interaction with the guests. - Working with
Gleneagles Hotel & Resort - Auchterarder, United KingdomF&B serviceJanuary 2012 - July 2012
Cross training in F&B as: - Waitress Commis/Chef de Rang in the Strathern restaurant (2 rosettes Michelin) - Banquet Service - Wine waitress (during 1 month)
Glion Institute of Higher Education [ EURHODIP - International Association supporting Hospitality and Tourism Education and Training ] - Glion-sur-Montreux, SwitzerlandJune 2011 - December 2013
FrenchNative or fluent100%