Joséphine Chaton

Joséphine Chaton

Assistant Front Desk Manager at Hotel La Chaudanne
Lives in Méribel, Les Allues, France
over 6 months ago

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Graduated from Glion Institute of Higher Education in December 2015, I shaped my personality and skills through my various experiences.

My different experiences led me to specialise myself in Revenue Management and Finance. I have alway enjoyed working with numbers and I approach mathematics more like a game than a chore. Moreover, through my experiences, especially in Lombok, Indonesia, where I had a lot of freedom in my projects I have been able to truly develop my analytical skills and my desire to learn by myself.

Experience

  • Assistant Front Desk Manager

    Hotel La Chaudanne - Méribel, Les Allues, France

    Front Office reception
    December 2018 - Now · 2 months

  • Sales Executive

    La Fourchette - Barcelona, Spain

    Sales & Marketing
    September 2018 - November 2018 · 3 months

    Ensuring the business devlopment by cold calling restaurants in France. Working with weekly and monthly targets. Leading the conversation to drive it to my goals.

  • Telephonist / Reservation agent

    QT Melbourne - Victoria, Australia

    Reservations
    October 2017 - May 2018 · 8 months

    Responsible for fulfilling inhouse guest requests as well as reservation requests based on room availability and customer preferences. Handling correspondences about reservation details and hotel information. Always in contact with the event and F&B departments to organise bookings and provide accurate information.

  • Guest Relation and Reservation Agent

    Ovolo Laneway - Victoria, Australia

    Reservations
    April 2017 - November 2017 · 8 months

    Provide a luxury standards guest service including: • Greet guest upon check in and offering personalized service depending on the guest profile. • Complete knowledge of check-in and check-out procedure as well as the relevant concierge information (day tours, bars & restaurants, cultural activities…) • Answering incoming calls and emails to assist with reservations, confirmations, room requests, and enquiries. • Acknowledge and understanding of Saflok key cutting system • Overseeing of breakfast setups, Happy Hour and other hotel Inclusions • Petty cash handling. Ensure good quality bookings: • Updating reservations that come directly as well as through third party website. • Communicating and understanding of working with 3rd party booking engines. • Updating data on extranets. • Experience and strong understanding of working with PMS Protel. • Acknowledge of reservations and cancellation, reservation input into computer systems. • Processing reservation requests in person, via phone as well as email. Identify opportunities to maximize the revenue of the hotel: • Upselling and Cross selling, meeting KPIS and Budget requirements. • Reservations checking and marketing letters

  • F&B Attendant

    Pinnacle People - Victoria, Australia

    F&B service
    February 2017 - May 2018 · 1 year and 4 months

    Boardroom waitress

  • Guest Relation and Reservation Agent

    Ovolo Laneways - Victoria, Australia

    Reservations
    January 2016 - July 2016 · 7 months

    Provide a luxury standards guest service including: • Greet guest upon check in and offering personalized service depending on the guest profile. • Complete knowledge of check-in and check-out procedure as well as the relevant concierge information (day tours, bars & restaurants, cultural activities…) • Answering incoming calls and emails to assist with reservations, confirmations, room requests, and enquiries. • Acknowledge and understanding of Saflok key cutting system • Overseeing of breakfast setups, Happy Hour and other hotel Inclusions • Petty cash handling. Ensure good quality bookings: • Updating reservations that come directly as well as through third party website. • Communicating and understanding of working with 3rd party booking engines. • Updating data on extranets. • Experience and strong understanding of working with PMS Protel. • Acknowledge of reservations and cancellation, reservation input into computer systems. • Processing reservation requests in person, via phone as well as email. Identify opportunities to maximize the revenue of the hotel: • Upselling and Cross selling, meeting KPIS and Budget requirements. • Reservations checking and marketing letters

  • Revenue Management Executive - Multi Hotel

    Meliá Hotels International - Palma, Spain

    Revenue Management
    February 2015 - August 2015 · 7 months

    Ensure the price parity by comparing the different OTAs pricing. Analyze the hotels performances and make changes of availability and price if needed. Update reports daily, weekly or monthly for the managerial team. Attend Revenue Meetings and give my point of view or feedback about changes.

  • Cross Training

    Qunci Villas - Pontianak, Indonesia

    Management Trainee
    June 2013 - January 2014 · 8 months

    Revenue Management: • Develop the pricing strategy, create packages, and build new reports like forecasts or booking pace… Sales & Marketing: • Create special event with artists and chefs in order to attract new customers, send special promotion to loyal guests and update social network pages. Guest Relation & Front office: • Make sure the guests are happy and fix any problem or request they could have, work with the reception team to do the check-in, check-out and other FO duties. Human Resources: • In charge of hiring of the new trainee, promote the position, interview the students, select the best ones and create the training schedule.

  • F&B Cross Training

    Gleneagles Hotel & Resort - Auchterarder, United Kingdom

    F&B service
    January 2012 - June 2012 · 6 months

    Commit / Chef de rang in The Strathern Restaurant Wine waitress in the Strathern Restaurant Bar waitress Banquet and Conference waitress

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%

Skills

  • Analytics
  • hotel sales
  • Revenue Analisys
  • Revenue Management
  • Yield-management
Connections
John S Lohr
Director of Development - School Relations at Hosco
Romain Arnaud d'Estève
Subdirector chez Grand Bahia Principe Tulum
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