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Hotel and Restaurant management professional. In contact with business management since I was a kid, in my family company. Graduated from one of the best hospitality universities in Guatemala City and also hold technical certifications as a line cook.
Worked in hotels, restaurants and clubs in Guatemala City Orlando, Miami and Helsinki.
Experience in large companies like Disney, Marriott, Hyatt, Hilton and SLS-entertainment.
Front Desk Agent
The Betsy Hotel South Beach - Miami Beach, FL, United StatesFront Office receptionJuly 2014 - September 2015 · 1 year and 3 months
Front office agent in one of the top rated hotels in Miami Beach. The Betsy is a boutique hotel that is part of the "Small Luxury Hotels of The World" and awarded four stars by Forbes. The service style is elegant, personalized and exceptional. I was part of the team that brought the hotel to 1,000 "Excellent" reviews on trip-advisor and maintained it on the top 5 of Miami. Part of the team that maintained the Forbes 4 star certification.
Eden Roc Renaissance - Miami Beach, FL, United StatesFront Office receptionJune 2013 - July 2014 · 1 year and 2 months
The Eden Roc Renaissance was managed by Marriott when i joined and later it transition to Destination Hotels and Resorts. Experienced with both property management systems Opera and PMS, also with the Marriott policies and procedures. I mainly occupied the position of Rooms Controller, but assisted at the front desk at moments of high traffic. Also assisted in new hire training and shadowing as a volunteer.
Bachelor of Science in Hotel and Restaurant Management.
Universidad Rafael Landivar - Guatemala City, GuatemalaJanuary 2006 - January 2011
5 Year college degree in the most reputable hospitality school in Guatemala. The degree included internships in most of the hotel areas, totaling 8 months of work experience. The degree was culminated with a six month internship in Walt Disney World in Orlando, Florida.
SpanishNative or fluent100%
EnglishNative or fluent100%
- forbes standards
- Marriott PMS
- Night audit
- Opera PMS
- Rooms controller