Joseph Kamau

Joseph Kamau

Customer Service Agent at Dubai park and resort
Lives in Dubai, United Arab Emirates
over 6 months ago

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To obtain a challenging position, within a Concierge Team, which will give me the opportunity to utilize my education, knowledge, professional experience and customer service skills and thereby contribute to the success of the company.

Experience

  • Customer Service Agent

    Dubai park and resort - Dubai, United Arab Emirates

    Front Office porter
    March 2018 - Now · 9 months

    ⦁Handle the requirements and inquiries by telephone and emails. ⦁Wellcoming guest in the park ⦁Making sure customer needs are met. ⦁Maintain good customer’s relationship while helping the guest and showing them our park ⦁Listening and solving clients complains. ⦁Making sure that the working place is clean always. ⦁Informing whenever we have offers and new service

  • bellboy

    Nassima Royal Hotel - Dubai, United Arab Emirates

    Front Office concierge
    October 2013 - February 2018 · 4 years and 5 months

    ⦁ Opening the guest door and welcoming them ⦁ Working under hotel rules and Standards Operating Procedures. ⦁ Respecting Authority. ⦁ Carrying the luggage in and out of hotel ⦁ Escorting the guest to their room ⦁ Welcoming guest and showing them to the reception for check-in ⦁ To bring mail, packages to the guest ⦁ Offering information about hotel service and local attractions

  • Bellboy

    Emaar Hospitality Group - Dubai, United Arab Emirates

    Front Office concierge
    November 2010 - July 2012 · 1 year and 9 months

    Opening the guest door and welcoming them ⦁ Carrying the luggage in and out of hotel ⦁ Escorting the guest to their room ⦁ Welcoming guest and showing them to the reception for check-in ⦁ To bring mail, packages to the guest ⦁ Offering information about hotel service and local attraction

Education

  • Computer PACKAGES

    YOUTH MEMBERS CHRISTIAN ASSOCIATION - Nairobi, Kenya

    January 2007 - June 2007

    Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Access & Windows 2001.(Certificate in computer Application)

  • Diploma

    Kenya Utalii College - Nairobi, Kenya

    January 2006 - December 2006

    Diploma in Hospitality Management Certificate in Customer Service

  • Kenya certificate of Secondary

    Ngararia mixed secondary school - Nairobi, Kenya

    January 2002 - December 2005

    high school

Languages

  • English
    Native or fluent
    100%
  • Swahili
    Native or fluent
    100%

Skills

  • Basic computer
  • Computer Packages

Other

  • ⦁ Excellent communication and listening skills i.e. both verbal and written. ⦁ Remarkable interpersonal and telephone skills. ⦁ Honest, humble and polite. ⦁ Excellent organization and time management skills. ⦁ Hardworking and Detail-Minded. ⦁ Team Player.

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Connections
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