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To obtain a challenging position, within a Concierge Team, which will give me the opportunity to utilize my education, knowledge, professional experience and customer service skills and thereby contribute to the success of the company.
Customer Service Agent
Dubai park and resort - Dubai, United Arab EmiratesFront Office porterMarch 2018 - Now · 9 months
⦁Handle the requirements and inquiries by telephone and emails. ⦁Wellcoming guest in the park ⦁Making sure customer needs are met. ⦁Maintain good customer’s relationship while helping the guest and showing them our park ⦁Listening and solving clients complains. ⦁Making sure that the working place is clean always. ⦁Informing whenever we have offers and new service
Nassima Royal Hotel - Dubai, United Arab EmiratesFront Office conciergeOctober 2013 - February 2018 · 4 years and 5 months
⦁ Opening the guest door and welcoming them ⦁ Working under hotel rules and Standards Operating Procedures. ⦁ Respecting Authority. ⦁ Carrying the luggage in and out of hotel ⦁ Escorting the guest to their room ⦁ Welcoming guest and showing them to the reception for check-in ⦁ To bring mail, packages to the guest ⦁ Offering information about hotel service and local attractions
Emaar Hospitality Group - Dubai, United Arab EmiratesFront Office conciergeNovember 2010 - July 2012 · 1 year and 9 months
Opening the guest door and welcoming them ⦁ Carrying the luggage in and out of hotel ⦁ Escorting the guest to their room ⦁ Welcoming guest and showing them to the reception for check-in ⦁ To bring mail, packages to the guest ⦁ Offering information about hotel service and local attraction
YOUTH MEMBERS CHRISTIAN ASSOCIATION - Nairobi, KenyaJanuary 2007 - June 2007
Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Access & Windows 2001.(Certificate in computer Application)
Kenya Utalii College - Nairobi, KenyaJanuary 2006 - December 2006
Diploma in Hospitality Management Certificate in Customer Service
Kenya certificate of Secondary
Ngararia mixed secondary school - Nairobi, KenyaJanuary 2002 - December 2005
EnglishNative or fluent100%
SwahiliNative or fluent100%
- Basic computer
- Computer Packages
⦁ Excellent communication and listening skills i.e. both verbal and written. ⦁ Remarkable interpersonal and telephone skills. ⦁ Honest, humble and polite. ⦁ Excellent organization and time management skills. ⦁ Hardworking and Detail-Minded. ⦁ Team Player.Download the file