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About me
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years’ of experience in Front Office Receptionist/Cashier/Night Auditor/Reservations and Switchboard Operator, I am excellent in working with others to achieve a certain objective on time and with excellence.
Experience
6 years and 1 month
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Front Office Supervisor
Best Western plus Westlands nairobi - Nairobi, Kenya
ReceptionDecember 2019 - February 2021 · 1 year and 3 months -
Front Desk Executive
Myra Residences - Nairobi, Kenya
ReceptionSeptember 2018 - November 2019 · 1 year and 3 months• Provide information regarding hotel policies and activities in response to queries both on the phone and in person. • Maintain inventories pertinent to vacancies, reservations and rooms. • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically. • Assign rooms to guests pertinent to their needs and choice. • Collect payments for rooms and board. • Foster strong working relationship with all hotel departments. • Recommended top dining and entertainment options for guests.
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Front Office Agent
Gramo Suites and Serviced Apartment - Nairobi, Kenya
ReceptionMay 2017 - August 2018 · 1 year and 4 monthsWelcome and greet guests Manage room reservations using a computerized reservations system Address guests concerns and special requests in a professional and personable manner Help guests with their things including luggage and other valuables Get transport for customers and reservations in local restaurants Answer telephone calls and transfers these to guest rooms Take and relay telephone messages for hotel guests and others Prepare bills, handle and process Check-ins and check-outs, take payments Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests Deal with complaints and problems Answer queries of guests about various information and services of the hotel
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Front Office Agent
Vittoria Suites Kisumu - Kisumu, Kenya
ReceptionDecember 2015 - March 2017 · 1 year and 4 months -
Front Office Agent
Baobab Beach Resort and Spa - Kwale, Kenya
ReceptionJanuary 2015 - May 2015 · 5 months -
Front Office Agent
Utalii Hotel - Nairobi, Kenya
ReceptionJune 2014 - November 2014 · 6 months
Education
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Team Opening Training
Aleph Hospitality - Nairobi, Kenya
December 2019 - December 2020Completed Team Opening Training
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Front Office Operations
Kenya Utalii College - Nairobi, Kenya
September 2013 - October 2015Front Office Procedures I Front Office Accounts IFront Office Accounts I Introduction to Tourism Introduction to Food and Beverage Knowledge Introduction to Hospitality Industry Basic Language (JFIG) I Basic IT Front Office Procedures II Introduction to Financial & Cost Accounting Basic Language (JFIG) II Business Communication Manual Accounting Hotel Information systems I Food & Beverage Control I Front Office Operations Procedures Hotel Information systems II Intermediate Language I Environmental Studies Leisure and Recreational Studies Social Aspects of Tourism Utalii Hotel Practical Front Office Accounts II Intermediate Language II Human Relations Advance Food & Beverage Control Introduction to Entrepreneurship Utalii Hotel Practical (Project) Industrial Training
Languages
1 language
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English
Professional working
Personal information
Nationalities
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Kenyan
Competitions & Awards
2 competitions
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Team Opening Training
Team Opening Training certificate - Nairobi, Kenya
2019Front Office operations
Front office operations certificate - Nairobi, Kenya
2015Skills
12 skills
- Creative
- Flexible at work
- Fortune next
- Handling cash
- Handling guest
- Handling pressure
- Hotel plus
- Online Bookings
- Opera System
- Problem solving skill
- Sales
- Sky horizon System
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