Joseph Kerundu Mokaya

Joseph Kerundu Mokaya

Front Desk Executive at Myra Residences
Lives in Nairobi, Kenya

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About me

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years’ of experience in Front Office Receptionist/Cashier/Night Auditor/Reservations and Switchboard Operator, I am excellent in working with others to achieve a certain objective on time and with excellence.

Experience

5 years and 11 months

  • Front Office Supervisor

    Best Western plus Westlands nairobi - Nairobi, Kenya

    Front Office reception
    December 2019 - Now · 7 months

  • Front Desk Executive

    Myra Residences - Nairobi, Kenya

    Front Office reception
    September 2018 - Now · 1 year and 10 months

    • Provide information regarding hotel policies and activities in response to queries both on the phone and in person. • Maintain inventories pertinent to vacancies, reservations and rooms. • Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically. • Assign rooms to guests pertinent to their needs and choice. • Collect payments for rooms and board. • Foster strong working relationship with all hotel departments. • Recommended top dining and entertainment options for guests.

  • Front Office Agent

    Gramo Suites and Serviced Apartment - Nairobi, Kenya

    Front Office reception
    May 2017 - August 2018 · 1 year and 4 months

    Welcome and greet guests  Manage room reservations using a computerized reservations system  Address guests concerns and special requests in a professional and personable manner  Help guests with their things including luggage and other valuables  Get transport for customers and reservations in local restaurants  Answer telephone calls and transfers these to guest rooms  Take and relay telephone messages for hotel guests and others  Prepare bills, handle and process Check-ins and check-outs, take payments Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests Deal with complaints and problems Answer queries of guests about various information and services of the hotel

  • Front Office Agent

    Vittoria Suites Kisumu - Kisumu, Kenya

    Front Office reception
    January 2015 - March 2017 · 2 years and 3 months

  • Front Office Agent

    Baobab Beach Resort and Spa - Kwale, Kenya

    Front Office reception
    January 2015 - May 2015 · 5 months

  • Front Office Agent

    Utalii Hotel - Nairobi, Kenya

    Front Office reception
    June 2014 - November 2014 · 6 months

Education

Currently studying

  • Team Opening Training

    Aleph Hospitality - Nairobi, Kenya

    December 2019 - Now

    Completed Team Opening Training

  • Front Office Operations

    Kenya Utalii College - Nairobi, Kenya

    September 2013 - October 2015

    Front Office Procedures I Front Office Accounts IFront Office Accounts I Introduction to Tourism Introduction to Food and Beverage Knowledge Introduction to Hospitality Industry Basic Language (JFIG) I Basic IT Front Office Procedures II Introduction to Financial & Cost Accounting Basic Language (JFIG) II Business Communication Manual Accounting Hotel Information systems I Food & Beverage Control I Front Office Operations Procedures Hotel Information systems II Intermediate Language I Environmental Studies Leisure and Recreational Studies Social Aspects of Tourism Utalii Hotel Practical Front Office Accounts II Intermediate Language II Human Relations Advance Food & Beverage Control Introduction to Entrepreneurship Utalii Hotel Practical (Project) Industrial Training

Languages

1 language

  • English

    Professional working

Personal information

Nationalities

  • Kenyan

Competitions & Awards

2 competitions

  • Team Opening Training

    Team Opening Training certificate - Nairobi, Kenya

    2019
  • Front Office operations

    Front office operations certificate - Nairobi, Kenya

    2015

Skills

10 skills

  • Creative
  • Fortune next
  • Handling cash
  • Handling guest
  • Hotel plus
  • Online Bookings
  • Opera System
  • Problem solving skill
  • Sales
  • Sky horizon System
Connections
Paolo De Luca
Assistant Hotel Director at Italiani Horeca Group
Kalu Ikechukwu Samuel
Front Office Door Ambassadors-Concierge Agent at W Hotel Palm jumeirah Dubai
Kelvin Ndegwa
Student from Mount Kenya University
View 197 connections
Following
Qasr Al Sarab Resort by Anantara
Abu Dhabi, United Arab Emirates
Belvar - Moxy
Amsterdam, Netherlands
Other members
Faizan Eubaid
Islamabad, Pakistan
Gabriela Petrova
Varna, Bulgaria
Miguel Luis
Lisbon, Portugal
View 226436 members
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