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A customer service professional of over 4 years hospitality experience in OnQ,Fidelio,Opera,Vicas,Hotsos,Midas,P.O.S; satisfaction and loyalty tracking.
Cluster Reservation Agent(Cross-Trained)
Tryp by Wyndham UAE - Dubai, United Arab EmiratesOtherSeptember 2018 - Now · 4 months
Cluster Reservations Agent
TRYP by Wyndham Dubai - Dubai, United Arab EmiratesReservationsJuly 2018 - Now · 6 months
Make reservations Provide customer service Update reservations Maintain Extranets and manage bookings Sell services and Products
Guest Service Supervisor
TRYP by Wyndham Dubai - Dubai, United Arab EmiratesFront Office receptionSeptember 2017 - July 2018 · 11 months
Assist with check-in and checkout process. • Assigned rooms pertinent to guests’ need and choice based on availability. • Track, coordinate and communicate all guests’ feedback within department. • Monitor daily activities of guest service officers, checking all hand-overs. • Deliver all hotel information to guest in a courteous and professional manner. • Drive (SALT)Satisfaction and loyalty tracking as well as assist in enrolling new guests. • Initiate and innovate concepts to improve guests’ satisfaction within the FO. • Actively respond to (TTA’s) and collate (GIC’s) to improve scores on booking sites. • Give total and adequate support to guest service staffs. • Ensure all hotel policies are being followed as well as SOP. • Train, motivate and inspire GSO’s on record keeping. • Communicate and report to FOM and or DM’s.