Joshua Baclaocos

Joshua Baclaocos

Food and Beverage Operative at Hilton Dublin City
Lives in Dublin, Ireland
over 6 months ago

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I am currently studying in DIT Cathal Brugha St. to gain a BSc in International Hospitality Management. In doing so, I am dedicated to pursuing my career in hospitality.

Experience

  • Front Office Receptionist

    Hilton Dublin City - Dublin, Ireland

    Front Office reception
    October 2015 - Now

    • Ensure efficient reception experience for our guest from check-in through check-out and complete audit procedures as required. • Demonstrate a high level of customer service to all, at all times. • Be able to work with the hotel’s purchasing management system (OnQ) • Ensure that the Front Office Manager or team leader, as well as the duty manager, are aware of all relevant feedbacks from guests or other department • Demonstrate product knowledge which includes room categories, rates, promotions, and also knowledge of the city. • Comply with policies, procedures and standards regarding to credit card and cash handling, security, fire regulations and safety.

  • Food and Beverage Operative

    Hilton Dublin City - Dublin, Ireland

    F&B service
    May 2015 - Now

    • Setting either the restaurant or bar for breakfast, lunch or dinner. This includes the ballroom and conference area for meetings, weddings, dinner and tea/coffee arrivals • Ensure all guests receive their drinks and food as requested. • Dealing with customers in a polite, friendly and professional manner while delivering orders swiftly and efficiently • Setting up the hotel’s main bar, including the hotel’s costa coffee outlet, and to be able to serve beverage from behind the bar • Ensure correct cash handling and Micros procedures are followed.

  • Food and Beverage Associate

    The Shelbourne Dublin, A Renaissance Hotel - Dublin, Ireland

    F&B service
    October 2014 - January 2015

    • Completing opening and closing duties of the hotel’s bar • Maintaining cleanliness and presentation in areas including behind the bar, and on the floor • Assisting our bartenders by stocking goods and ensuring all glassware are polished and can be used for service • Ensuring the guests are served in the highest standard and clearing their glasses and plates after their experience.

Languages

  • English
    Native or fluent
    100%
  • Tagalog
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • Irish
    Limited working
    40%

Skills

  • Communication
  • Customer-service
  • Hospitality
  • Leadership
  • Micros
  • Microsoft Excel
  • Microsoft Word
  • OnQ Hilton PMS
  • Opera PMS
  • Problemsolving
  • Teamwork
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