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I am currently a Languages with Tourism Undergraduate studying at Sheffield Hallam University. I have a strong interest in tourism and hospitality and an absolute love for language and culture. I have experience working in the hospitality industry particularly in digital marketing. I am highly adaptable; having worked and studied within United Kingdom, Spain and Italy.
Senior Club Leader
Skilful Gaming - Sheffield, United KingdomOtherSeptember 2018 - Now · 4 months
Skilful Gaming are a newly formed non-profit organisation that deliver popular after school clubs in the Ecclesfield district in Sheffield. We provide an ethical context for children to build, create and engage in a shared virtual Minecraft world. My responsibilities include: • Leading children aged 7 to 11 in after school sessions, using game-based educational methods to achieve learning objectives. • To act as a role model to young people and manage the classroom. • Planning and creation of worksheets, books and other game-based material. • Input of ideas and suggestions to help improve and expand the club.
EMEA Digital Sales and Marketing Coordinator
Meliá Hotels International - Palma, SpainSales & MarketingJuly 2017 - July 2018 · 1 year and 1 month
The Digital Sales & Marketing department ensures that the EMEA hotels achieve the total online income budget, for all the direct channels (Melia.com, MeliáRewards, Contact Center) and OTA´s (Online Travel Agencies). We ensure that the global online strategy is followed and provide support to the hotels. Involvement of all relevant topics to drive online sales to the EMEA properties include: • Analyses of figures by using tools like Booking Position and Google Analytics, supporting the hotels to find the best opportunities on different markets, depending on the customers behaviour. • Content revision and optimisation of Melia.com, supervising and supporting the hotels. • Working with metasearch like Trivago, TripAdvisor and Holidaycheck (hotel search engines). • Optimisation of the extranets of the OTAs (like booking.com or Expedia). • Creation of ads and reports in Expedia TravelAds, a pay-per-click program of Expedia. • Monitoring and reporting of rate parity issues.
Food and Beverage Intern
Barcelo Hotel Group - Ibiza, SpainF&B serviceJune 2016 - September 2016 · 4 months
My responsibilities included: • Preparing and serving of food and beverages to the guests in a friendly and courteous manner in the restaurant and bar. • Responsible for the cleanliness and upkeep of the buffet, customer tables and general bar area. • To clean and check all glasses, crockery and cutlery before putting them into use. • To lay tables in the restaurant area, following the instructions of my supervisors and according to the hotel's standards. • Being courteous, warm and smiling whilst dealing with customers. Also, being efficient and serving with confidence in a past-paced environment.
Tourism with Spanish and Italian
Università degli studi di Firenze - Florence, ItalyJanuary 2017 - June 2017
Sheffield Hallam University - Hospitality and Tourism Management - Sheffield, United KingdomSeptember 2015 - Now
EnglishNative or fluent100%
- Digital marketing
- Great customer service
- Social Media
- Tourism Management