Join Hosco and view Jossie's full profile, it's free !
As a Hosco member, you will:
- Make yourself visible to thousands of companies in the hospitality industry'
- Join a community of 180'000+ students and professionals
- Learn more with new articles & videos every week on hosco.plus
“I am looking to develop and grow professionally and personally in a work environment that takes me to new frontiers of learning and experiences. As well I am looking to share my skills and knowledge to achieve a satisfactory performance in the company and for myself.”
Front Desk Guest Experience Manager
Disney´s Grand Floridian Resort & Spa - Orlando, FL, United StatesFront Office receptionFebruary 2018 - Now · 11 months
Lead the daily operations of the Front Office including Front Desk, Guest Services and Concierge. Conduct regular meetings with Cast Members to communicate relevant information. Recognize, coach, develop and mentor a diverse team of Cast Members.
Guest Services Coordinator
Hilton Lima Miraflores - Miraflores, PeruFront Office receptionJune 2015 - July 2017 · 2 years and 2 months
worked at the hotel for six months as a guest service coordinator and as an assistant at the executive lounge for VIP guests for four months. As a guest service coordinator I was responsible for greeting and registering guests. Demonstrate a thorough knowledge of hotel information, Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
PERUFARMA DISTRIBUIDORES S.A. - San Isidro, PeruSommelierSeptember 2012 - November 2016 · 4 years and 3 months
Eventually job. Event work under fee receipt. Perform tastings and promote the different wine brands in different events such as Expovino Wong, Vivanda's Matching Festival, Bubble Night, Altagama de Almendariz, among other events for embassies.
Event production assistant
AKM WARKETING – 4PACK BTL S.A.C. - Ate, PeruEventsApril 2012 - July 2012 · 4 months
Contact and negotiate with suppliers. Assist in the development and organization of all aspects of event logistics, including agendas, schedules, timelines, task lists, and event programs and scripts. Supervise differents social events and prepare its budgets.
NORWEGIAN CRUISE LINE CORPORATION LTD - Florida City, FL, United StatesF&B serviceSeptember 2010 - February 2011 · 6 months
Booking restaurant reservations for the different restaurants of the cruise. Answering guests' calls. Moving tables together to accommodate large parties.
NORWEGIAN CRUISE LINE CORPORATION LTD - Florida City, FL, United StatesOtherAugust 2010 - February 2011 · 7 months
Practices on different fire cases and any other incidents.
NORWEGIAN CRUISE LINE CORPORATION LTD - Florida City, FL, United StatesF&B serviceMay 2010 - August 2010 · 4 months
Greet customers, clean and sanitize tables, segregate the trash, wash and polish cutlery. Fill water glasses and refill beverages, refill the buffet line with missing plates. Carry dishes and flatware to the kitchen
LAKE LOUISE SKI AREA & MOUNTAIN RESORT - Lake Louise, CanadaF&B kitchenDecember 2008 - March 2009 · 4 months
Setting up and stocking workstations with all necessary supplies, preparing food for service like chopping vegetables and preparing sauces and soups. As well I served at the line station.
Master in International Business and Hotel, Resort & Spa Management
SHMS Swiss Hotel Management School - Leysin, SwitzerlandSeptember 2017 - January 2018
Is a Master degree with a specialization in resort and spa management. The modules of ‘Resort Operations Management’ and ‘Spa Operations Management’, include hands-on shadowing in areas of operations management within the Schooll, ensuring students acquire the skills and competencies that will enhance their degree of employability. Theory modules provide with detailed insight into industry trends as well as public relations, e-commerce and cross-cultural communication. The modules ‘Developing International Business Leadership Skills’ and ‘Operations and Project Management’ allow students to apply these theories and strategies.
Bachelor in Hotel Management
USIL - Universidad San Ignacio De Loyola - La Molina, PeruMarch 2007 - December 2014
- Emotional Intelligence
- Good comunications
- Great teamwork skills
- Holistic Vision
- Inidividual vision
- Leadership skils
- Problem solving
- Strong adaptability
- Structured and Organized
- SWOT analysis
- Team motivation