Jossie Amorin

Jossie Amorin

Front Desk Guest Experience Manager at Disney´s Grand Floridian Resort & Spa
Lives in Orlando, FL, United States
over 6 months ago

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“I am looking to develop and grow professionally and personally in a work environment that takes me to new frontiers of learning and experiences. As well I am looking to share my skills and knowledge to achieve a satisfactory performance in the company and for myself.”

Experience

  • Front Desk Guest Experience Manager

    Disney´s Grand Floridian Resort & Spa - Orlando, FL, United States

    Front Office reception
    February 2018 - Now · 11 months

    Lead the daily operations of the Front Office including Front Desk, Guest Services and Concierge. Conduct regular meetings with Cast Members to communicate relevant information. Recognize, coach, develop and mentor a diverse team of Cast Members.

  • Guest Services Coordinator

    Hilton Lima Miraflores - Miraflores, Peru

    Front Office reception
    June 2015 - July 2017 · 2 years and 2 months

    worked at the hotel for six months as a guest service coordinator and as an assistant at the executive lounge for VIP guests for four months. As a guest service coordinator I was responsible for greeting and registering guests. Demonstrate a thorough knowledge of hotel information, Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

  • sommelier

    PERUFARMA DISTRIBUIDORES S.A. - San Isidro, Peru

    Sommelier
    September 2012 - November 2016 · 4 years and 3 months

    Eventually job. Event work under fee receipt. Perform tastings and promote the different wine brands in different events such as Expovino Wong, Vivanda's Matching Festival, Bubble Night, Altagama de Almendariz, among other events for embassies.

  • Event production assistant

    AKM WARKETING – 4PACK BTL S.A.C. - Ate, Peru

    Events
    April 2012 - July 2012 · 4 months

    Contact and negotiate with suppliers. Assist in the development and organization of all aspects of event logistics, including agendas, schedules, timelines, task lists, and event programs and scripts. Supervise differents social events and prepare its budgets.

  • Restaurant hostess

    NORWEGIAN CRUISE LINE CORPORATION LTD - Florida City, FL, United States

    F&B service
    September 2010 - February 2011 · 6 months

    Booking restaurant reservations for the different restaurants of the cruise. Answering guests' calls. Moving tables together to accommodate large parties.

  • Fire fighter

    NORWEGIAN CRUISE LINE CORPORATION LTD - Florida City, FL, United States

    Other
    August 2010 - February 2011 · 7 months

    Practices on different fire cases and any other incidents.

  • Buffet waitress

    NORWEGIAN CRUISE LINE CORPORATION LTD - Florida City, FL, United States

    F&B service
    May 2010 - August 2010 · 4 months

    Greet customers, clean and sanitize tables, segregate the trash, wash and polish cutlery. Fill water glasses and refill beverages, refill the buffet line with missing plates. Carry dishes and flatware to the kitchen

  • Line Cook

    LAKE LOUISE SKI AREA & MOUNTAIN RESORT - Lake Louise, Canada

    F&B kitchen
    December 2008 - March 2009 · 4 months

    Setting up and stocking workstations with all necessary supplies, preparing food for service like chopping vegetables and preparing sauces and soups. As well I served at the line station.

Education

  • Master in International Business and Hotel, Resort & Spa Management

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    September 2017 - January 2018

    Is a Master degree with a specialization in resort and spa management. The modules of ‘Resort Operations Management’ and ‘Spa Operations Management’, include hands-on shadowing in areas of operations management within the Schooll, ensuring students acquire the skills and competencies that will enhance their degree of employability. Theory modules provide with detailed insight into industry trends as well as public relations, e-commerce and cross-cultural communication. The modules ‘Developing International Business Leadership Skills’ and ‘Operations and Project Management’ allow students to apply these theories and strategies.

  • Bachelor in Hotel Management

    USIL - Universidad San Ignacio De Loyola - La Molina, Peru

    March 2007 - December 2014

Languages

  • Spanish
    Full professional
    80%
  • English
    Full professional
    80%
  • Portuguese
    Limited working
    40%

Skills

  • Emotional Intelligence
  • Good comunications
  • Great teamwork skills
  • Holistic Vision
  • Inidividual vision
  • Leadership skils
  • Problem solving
  • Self-motivation
  • Strong adaptability
  • Structured and Organized
  • SWOT analysis
  • Team motivation
Connections
Sulis David
Sommelier chez carosello 3000
Krisantus Sutrisno
Intern at Four Seasons Hotel
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