https://www.linkedin.com/in/jose-enrique-lazaro-martin-6a2b3451/
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About me
Expert in business management specialized in hotels /tourism.
Faithful follower of the Japanese KAIZEN concept.
Experience
8 years and 7 months
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Co-founder
Kaizen Sustainable Community
Human ResourcesJanuary 2020 - Now · 4 years and 3 months- We are creating a community with the aim of helping companies achieve the sustainable development goals set by the UN's in the 2030 Agenda
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Internal Auditor
Meliá Hotels International - Illes Balears, Spain
Finance & AccountingJune 2019 - March 2020 · 10 monthsIn the different departmental areas of 12 Operating Centers of the company with categories between 3 *** and 5 ***** we have: Helped to detect and identify business risks in all areas of the company for the audit committee and business owners. Assisted in fostering a culture of awareness of business ethics compliance and helping to understand the effectiveness of key strategic and operational controls, processes.
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Business Operations Analyst
W2M - Illes Balears, Spain
Data and AnalyticsDecember 2018 - June 2019 · 7 monthsI coordinated a project that involved more than 20 national and international delegations for an optimization project in the company We made improvements in business processes which allowed us to know, identify and reduce causes of negative income, improving results
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Deputy to Corporate Operations Manager Mediterranean
Meliá Hotels International - Illes Balears, Spain
Room Division ManagementJuly 2017 - September 2018 · 1 year and 3 months- Corporate Sales & Marketing Department We optimize work processes by reducing the time allocated and errors in negotiating prices and rates of hotels with the TTOO of Central Europe - Corporate Department Technical Services We optimized processes and updated the "Building Book" tool, which allowed us to have a real-time view of the situation of the 70 hotels and reduce risks of administrative sanctions. We carry out a hotel investment proposal with an increase in category. - Corporate Department Food & Beverages We standardize the A&B concepts of the Sol House and Sol Beach House brands. Policies and procedures and a cost policy were established, which allowed for less customer dissatisfaction as well as homogenization over time and cost reduction. We develop new value propositions creating new A&B concepts for other company brands. We make evaluations of alternatives between different suppliers that allow reducing the costs of Raw Materials.
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Deputy to Guest Experience Manager
Meliá Hotels International - Ciutadella de Menorca, Spain
Guest RelationsJune 2016 - September 2016 · 4 months- We coordinate the different hotel departments to meet the needs of customers - We managed complementary services, treatments and welcomes of VIP people We managed comments, suggestions and published on social networks, tripadvisor ...
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Deputy to Housekeeping Manager
Eurostars Book Hotel - Munich, Germany
Room Division ManagementJune 2015 - September 2015 · 4 monthsCoordination and supervision of the cleaning team of the rooms and common areas of the hotel We manage Stock of products in the rooms. Letter of recommendation
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Cook and Waiter
NH Hotel, Utrecht - Utrecht, Netherlands
F&B serviceJune 2014 - September 2014 · 4 monthsPreparation of commands and Room Service, personal food preparation and reception of raw materials
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Culinary Intership
Centro Superior de Hostelería de Galicia (CSHG) - Santiago de Compostela, Spain
F&B kitchenSeptember 2013 - May 2014 · 9 months -
Sales
Banco CEISS - Zamora, Spain
SalesJune 2013 - September 2013 · 4 months
Education
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Hospitality Business Management Diploma
CSHG, Santiago de Compostela University
September 2013 - June 2017 -
Diploma in Business Sciences
Universidad de Salamanca - Soria, Spain
September 2009 - June 2013
Languages
4 languages
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Spanish
Native or fluent
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English
Full professional
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Galician
Professional working
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German
Limited working
Personal information
Nationalities
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Spanish
Date of birth
April 17th 1990
Driving License
Yes
Skills
15 skills
- Ability to work under pressure
- Adaptability
- Customer orientation
- Excellent time management
- Good team work skills.
- Guest Service
- Honesty and loyalty
- Hotel Management
- judgment and decision making
- Leadership skills
- Microsoft Office
- Opera PMS
- strong interpersonal skills
- - Strong planning skills
- Willingness to Learn
Additional Information
2 informations shared
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