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Highly efficient and customer-oriented bar manager with almost 12 years experience in beverage and hospitality environment.Adept communicator wit team leading and development skills and professionalism.Forward thinking multi-tasker able to analyze situation and costs and successfully determine profitable outcomes.Previously managed more than 100 employees and organize large scale events.Extensive background in customer-oriented service operation and business development,including sales,marketing,promotions,stock and cost control.Excellent communication skill maintain positive relations with staff and customers in high volume,fast paced operation.Proven ability to handle currency and financial transactions accurately;resolve discrepancy promptly.
The Apollo Group - Miami, FL, United StatesF&B otherFebruary 2017 - October 2017 · 9 months
Rodic Hotel & Resort - SerbiaF&B otherOctober 2014 - February 2017 · 2 years and 5 months
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Inspect all aspects of the outlet environment ensuring compliance with standards of cleanliness and order and direct respective personnel to rectify deficiencies immediately. Inspect quality and amounts of garnishes, ensuring agreement to departmental standards. Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Resolve guest complaints, ensuring guest satisfaction. Ensure that transfer slips and spill sheets are filled out and distributed in accordance with departmental standards. Ensure that each liquor bottle ordered is backed up by an exchange of an empty bottle of same liquor. Monitor Happy Hour set-up and service, ensuring agreement to Hotel standards. Responsibility for the creation of cocktail menus and Update menu changes on the Point of sale (POS) terminal. Development and implementation of new international trends to set exceedingly expected standards within the industry Implement and ensure the Company Health, Hygiene & Safety Policy is met at all times. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Coordinate music tapes and entertainment, ensuring correct volume and appropriateness to clientele. Establish par levels for supplies, liquor, beer, wine and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business. Responsibility for all beverage purchases, inventories and stock levels within the operation. Regularly check storage areas for proper supplies, organization and cleanliness.
Seachefs - Hamburg, GermanyF&B serviceMarch 2013 - April 2014 · 1 year and 3 months
Zupa - Chicago, IL, United StatesF&B serviceMarch 2012 - August 2012 · 7 months
F&B supervisor / Head bartender
Norwegian Cruise Line / NCL - Miami, NM, United StatesF&B serviceMay 2005 - February 2012 · 6 years and 10 months
Bachelor in hotels,motels,restaurants
Hospitality institut - Belgrade, SerbiaAugust 1994 - April 1996