Joy Latumbo

Joy Latumbo

Sales & Reservations Manager at Avari Dubai Hotels and Apartments
Lives in Dubai, United Arab Emirates
over 6 months ago

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A hotel professional with 8 years experience in Sales, Front Office, Client Relationship, Reservations and Revenue Management.

Experience

  • Sales & Reservations Manager

    Avari Dubai Hotels and Apartments - Dubai, United Arab Emirates

    Revenue Management
    August 2014 - Now · 4 years and 4 months

    Duties and Responsibilities:  Control rates for group business, low yield rooms allocations, complimentary rooms and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85%.  Checks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc.  Conducting market and competitor analysis and adjusting daily rates accordingly.  Facilitating weekly Yield and Revenue Meeting along with the rate strategy meeting to discuss forecast and current market trends.  Preparing Weekly Revenue report for the sales meeting, Competitive Market intelligence report for online booking engines.  Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.  Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.  Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.  Do clients call on daily basis to generate new accounts focusing on group business and FIT.  Prepares Daily Sales Report indicating leads and materialize business.

Education

  • BS Mass Communication

    West Visayas State University - Iloilo City, Philippines

    June 1996 - March 2000

Languages

  • Tagalog
    Full professional
    80%
  • English
    Full professional
    80%

Skills

  • Hardworking and able to relate well to people from
  • Highly motivated and easily trainable.
  • Knowledgeable in IDS, PROTEL, FIDELIO, OPERA and P
  • Persuasiveness, Adaptability & Innovation.
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