Joy Latumbo

Sales & Reservations Manager

Avari Dubai Hotels and Apartments - Dubai, United Arab Emirates

Duties and Responsibilities:  Control rates for group business, low yield rooms allocations, complimentary rooms and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85%.  Checks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc.  Conducting market and competitor analysis and adjusting daily rates accordingly.  Facilitating weekly Yield and Revenue Meeting along with the rate strategy meeting to discuss forecast and current market trends.  Preparing Weekly Revenue report for the sales meeting, Competitive Market intelligence report for online booking engines.  Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.  Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.  Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.  Do clients call on daily basis to generate new accounts focusing on group business and FIT.  Prepares Daily Sales Report indicating leads and materialize business.