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About me
A motivated and proactive team player, seeking to enhance entrepreneurial knowledge and learn about new technology and business models in the hospitality industry.
Experience
3 years and 7 months
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Client Success Specialist
The Hotels Network - Barcelona, Spain
Account ManagementOctober 2021 - Now · 2 years and 6 monthsManaged accounts based in Portugal, Brazil, Turkey, South Africa, UAE, and Australia; Cooperated with Market Managers in converting prospects into clients; Suggested data-oriented initiatives for hoteliers to optimize their direct channel; In charge of upselling products to current clients; Coordinated with the technical team for troubleshooting.
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Sales & Marketing Trainee
Small Portuguese Hotels - Lisbon, Portugal
MarketingMay 2021 - June 2021 · 2 monthsOrganized and attended member site visits; supported website and social media content creation; conducted data entry and quality control procedures.
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Sales Trainee
Four Seasons Hotel Ritz Lisbon - Lisbon, Portugal
SalesMay 2019 - July 2019 · 3 months -
Food & Beverage Trainee
Four Seasons Hotel Ritz Lisbon - Lisbon, Portugal
F&B serviceJanuary 2019 - May 2019 · 5 monthsFollowing my Rooms Division internship, I had the opportunity of rotating through the following Food and Beverage departments: • Stewarding • Piano Bar • Varanda Restaurant • Room Service • Banquets • Catering & Conference Services
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Rooms Division Trainee
Four Seasons Hotel Ritz Lisbon - Lisbon, Portugal
Room Division ManagementOctober 2018 - December 2018 · 3 monthsAs a trainee, I had the opportunity to be involved in the operations of the following Rooms Division departements: ▪ Housekeeping ▪ Concierge ▪ Reservations/PBX ▪ Room Assignment ▪ Reception ▪ Ambassador
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Front Desk Agent Trainee
AlmaLusa Baixa/Chiado - Lisbon, Portugal
ReceptionApril 2017 - April 2017 · 1 month
Education
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MSc Hospitality, Entrepreneurship and Innovation
Glion Institute of Higher Education - Glion-sur-Montreux, Switzerland
September 2019 - February 2021 -
BSc International Business
University of Sussex - Brighton, United Kingdom
September 2015 - July 2018
Languages
3 languages
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Portuguese
Native or fluent
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English
Native or fluent
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Spanish
Notions
Personal information
Nationalities
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Portuguese
Date of birth
June 14th 1996
Driving License
Yes
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