Juan Carlos Mock

Juan Carlos Mock

General Manager at Kyaninga Lodge
Lives in Fort Portal, Uganda
over 6 months ago

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Motivated and Hardworking student able to adapt fast to new environments due to my upbringing in many countries around the world.

Experience

  • General Manager

    Kyaninga Lodge - Fort Portal, Uganda

    Management
    October 2016 - Now · 2 years and 3 months

    • Managing a team of 60 staff members (Housekeeping, Maintenance, Food and beverage and Security) • Training and ensuring luxury standards set by the lodge • Responsible for procurement, reservations as well as human resources. • Management of Estate dairy farm which is part of their CSR (Kyaninga Dairy) • Event management of sporting event (Triathlon, Marathon, Mountain biking race) • Social media marketing • Hosting guests

  • Guest Service Agent

    The Roosevelt Hotel a Waldorf Astoria Collection - New Orleans, LA, United States

    Front Office reception
    January 2014 - January 2015 · 1 year and 1 month

    Responsible for greeting guests and completing the registration process, inputting and retrieving data, confirm guest information and room rate. Assist guests with check-out procedures including ensuring rooms and services are correctly accounted. Demonstrate a thorough knowledge of hotel information of room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. • Successfully used selling techniques to promote hotel services and facilities to maximize room occupancy and generate extra revenue. • Successfully demonstrated composure and professionalism during stressful situations. • Learned various security procedures in order to avoid scams, keep guest information confidential. • Trained in Night audit as well as a Pre-Arrival coordinator positions

  • Front Office Management Trainee

    Le Meridien Beach and Spa Resort Khao Lak - Phuket, Thailand

    Front Office reception
    July 2012 - December 2012 · 6 months

    Responsible for performing the daily routine at the Front Desk according to task lists including but not limited to checking arrival/departure according to hotel standard policy, special request reports, preparing packages, assigning guest rooms to reservations, and monitoring room status in Property Management software. Approach all guests in a polite and friendly manner. Answer telephones, transfer calls, take guest messages and deliver them in a professional and timely manner. • Worked closely with team members in order to communicate with German Speaking Guests and attend to their needs as well as communicate issues with the front desk manager from these guests. • Organized team schedules for weekly and monthly cleaning routines of the front desk. • Assisted in training new employees with the daily work tasks as well as the use of opera. • Learned how to negotiate accordingly with unhappy guests

  • Waiter

    Hotel Saratz - Pontresina, Switzerland

    F&B service
    June 2011 - October 2011 · 5 months

    Responsible for interacting with our guests and ensure they have a great dining experience. Interact with guests to ensure they have a great experience while serving in a friendly and efficient manner. At All times being attentive to the guests making them feel welcome, comfortable, important and relaxed. Successfully managed the pool grill where I was in charge of serving as well as preparing grilled food. • Worked alongside a head waiter during diner service required great amount of team work and communication. • Widened my knowledge of food, wine and spirits through work as well as workshops at the workplace. • Improved attention to detail working under a deadline.

Education

Languages

  • English
    Native or fluent
    100%
  • German
    Full professional
    80%
  • Spanish
    Full professional
    80%

Other

  • Other skills

    Other skills

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