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Front Desk Receptionist
Senator Hotels & Resorts - Barcelona, SpainOtherNovember 2018 - Now · 3 months
Shift Leader Front Desk
Ax Seashells Resort at Suncrest - MaltaOtherJuly 2017 - Now · 1 year and 7 months
Welcoming guests upon arrival,creating bookings,allocating rooms,check in check out,processing payments of accomodations and eco tax,sending confirmations,recording complaints,processing cancellations,leaving notes in handover book,printing arrivals,new arrivals,preparation,allocation,room moves,upgrading rooms and board basis,booking excursions and taxis,delivering messages to rooms from agencies or representatives,taking days by the pool during summer season,and weekend breaks during winter season. Dealing with guest and facing issues and complaints. Training trainees, doing departures... Use of Opera System.
SpanishNative or fluent100%