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Shift Leader Front Desk
Seashells Resort at Suncrest - Malta, MT, United StatesFront Office receptionJuly 2017 - Now
Welcoming guests upon arrival,creating bookings,allocating rooms,check in check out,processing payments of accomodations and eco tax,sending confirmations,recording complaints,processing cancellations,leaving notes in handover book,printing arrivals,new arrivals,preparation,allocation,room moves,upgrading rooms and board basis,booking excursions and taxis,delivering messages to rooms from agencies or representatives,taking days by the pool during summer season,and weekend breaks during winter season. Dealing with guest and facing issues and complaints. Training trainees, doing departures... Use of Opera System.