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Over 11 years of experience in the Hospitality and Tourism Industry, with know-how on all areas, Strong commercial and analytical skills. I be able to become manager in large hotel chains, resorts, conference areas and events organizing for access to leadership roles in the following departments of the hotel:
Coaching, Operations, Sales and Marketing, Human Resources, Financial
Mission, values and goals.
Short paths and differences of various levels in which the hospitality is composed.
A) Operations: Front Office, Guest reception, Management and technical sales for the walk-in, Customer Check in and check out, Short notions of up selling, Client management in crisis situations, Verbal and non-verbal communication, Customer loyalty, Work schedules, Organigram of the Front Office, Skill trainer and shift leader, Assistant front office manager, Front office manager and night auditor, The rate plan, Web site, etc.
B) Food and Beverage Department
A) The Commercial Department, The figure of the commercial, Sales techniques, Tariff management, Frequent customers programs, Reservation Department, Travel agents, Tour Operators and Consortia and Implanting
B) The Meetings and conferences Department: Meeting and conference organizer, Events Handling, Comparative analysis of commercial services offered by major hotel groups for events and congresses, Figure of the DBD (Director of Business Development)
Revenue Management, Analysis of the G.O.P, Revpar, Average Room Rates, Yield management,
Variances and reporting techniques.
The WEB 2.0 in Tourist MARKETING
Principles and techniques of Web Marketing in the tourism Sector, The impact of web 2.0 in marketing and tourist communication, Hospitality 2.0: Hotel on line reputation management, Hospitality 2.0 - Social Communication Strategies and Presence.
Room Division Management polyvalent
Liola' SRL - Castrocielo, ItalyRooms divisionFebruary 2018 - Now · 12 months
My duties and responsibilities is Front Office and Housekeeping. manages the general operation of the Front Office e.g. Reception, Reservations: Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. Configuring rates on the hotels property mangement system; Concierge, Switchboard. Preparation menu, budget and organization for Events, Meetings and conferences. My duties and responsibilities is directly reporting of the owner. In my position's main duties are divided in spot checking of hotel rooms to ensure standards.
Assistant Management Hotel
XX Settembre Hotel - Rome, ItalyRooms divisionJuly 2014 - January 2018 · 3 years and 7 months
I have experience in Administration & General/Management Hotels.
Front Office Manager
EBTL Ente Bilaterale del Turismo Regione Lazio - Rome, ItalyMarch 2018 - May 2018
Front Office Manager Course
Up LevelNovember 2014 - March 2015
Master Hospitality Management
SpanishNative or fluent100%
ItalianNative or fluent100%
- Back Office
- Customer servie
- Food & Beverge
- Front Office manager
- Hospitality Management
- Hotel Booking
- Hotel Marketing
- Housekeeping Manager
- Revenue Management
- Room Divisions
- Sales Skills