Juan Pablo Morales

Juan Pablo Morales

Room Division Management polyvalent at Liola' SRL
Lives in Castrocielo, Italy
over 6 months ago

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Over 11 years of experience in the Hospitality and Tourism Industry, with know-how on all areas, Strong commercial and analytical skills. I be able to become manager in large hotel chains, resorts, conference areas and events organizing for access to leadership roles in the following departments of the hotel:

Coaching, Operations, Sales and Marketing, Human Resources, Financial

Mission, values and goals.

Short paths and differences of various levels in which the hospitality is composed.

A) Operations: Front Office, Guest reception, Management and technical sales for the walk-in, Customer Check in and check out, Short notions of up selling, Client management in crisis situations, Verbal and non-verbal communication, Customer loyalty, Work schedules, Organigram of the Front Office, Skill trainer and shift leader, Assistant front office manager, Front office manager and night auditor, The rate plan, Web site, etc.

B) Food and Beverage Department

C) Housekeeping

AND MARKETING

A) The Commercial Department, The figure of the commercial, Sales techniques, Tariff management, Frequent customers programs, Reservation Department, Travel agents, Tour Operators and Consortia and Implanting

B) The Meetings and conferences Department: Meeting and conference organizer, Events Handling, Comparative analysis of commercial services offered by major hotel groups for events and congresses, Figure of the DBD (Director of Business Development)

HUMAN RESOURCES

FINANCIAL

Revenue Management, Analysis of the G.O.P, Revpar, Average Room Rates, Yield management,
Variances and reporting techniques.

The WEB 2.0 in Tourist MARKETING

Principles and techniques of Web Marketing in the tourism Sector, The impact of web 2.0 in marketing and tourist communication, Hospitality 2.0: Hotel on line reputation management, Hospitality 2.0 - Social Communication Strategies and Presence.

Experience

  • Room Division Management polyvalent

    Liola' SRL - Castrocielo, Italy

    Rooms division
    February 2018 - Now · 12 months

    My duties and responsibilities is Front Office and Housekeeping. manages the general operation of the Front Office e.g. Reception, Reservations: Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website. Configuring rates on the hotels property mangement system; Concierge, Switchboard. Preparation menu, budget and organization for Events, Meetings and conferences. My duties and responsibilities is directly reporting of the owner. In my position's main duties are divided in spot checking of hotel rooms to ensure standards.

  • Assistant Management Hotel

    XX Settembre Hotel - Rome, Italy

    Rooms division
    July 2014 - January 2018 · 3 years and 7 months

    I have experience in Administration & General/Management Hotels.

Education

  • Front Office Manager

    EBTL Ente Bilaterale del Turismo Regione Lazio - Rome, Italy

    March 2018 - May 2018

    Front Office Manager Course

  • Up Level

    November 2014 - March 2015

    Master Hospitality Management

Languages

  • Spanish
    Native or fluent
    100%
  • Italian
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Portuguese
    Professional working
    60%
  • French
    Professional working
    60%
  • German
    Limited working
    40%

Skills

  • Back Office
  • Customer servie
  • Food & Beverge
  • Front Office manager
  • Hospitality Management
  • Hotel Booking
  • Hotel Marketing
  • Housekeeping Manager
  • Revenue Management
  • Room Divisions
  • Sales Skills
Connections
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Krisantus Sutrisno
Intern at Four Seasons Hotel
Nicole Tomamichel
Editor Intern at Teddy Award
View 44 connections
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